Windows Live Security software

A friend just called me and said he got some security software from Windows Live.
It was working yesterday .. But today, It won’t take his password.
He couldn’t tell me what it was … He just thought he needed it

I have an Acronis Image of his computer and can put it back to the way it was when it last left my house a couple months ago.
He’ll be here in about an hour

Anyone have an Idea of what he installed ???
And can I remove whatever he installed ??

The latter looks like it could require a Password.
He's really stumped why it worked yesterday .. And not today.
He was wondering if there's a way to get the password .. Does Windows Live have it ??
I know .. You're not Allowed to answer that.

I don't think he has kids to worry about .. Unless I can find a quick fix ...
I'll let Acronis remove it.

OK .. Great .. I'll try a system restore.
I told him to try to boot to safe mode .. Not sure if it can be done.

Never done a System restore in W7 before ... I'll look around
I know his W7 Upgrade DVD can do a repair .. and I have a W7 Repair CD.
He just called again .. He'll be here in about 10 minutes.

Many Thanks for the info.

richc46 said:

Let me know how it turns out.

Will do .. But not sure it can be booted far enough to get to restore.
I was going to look for the Tutorial ... Thanks for the Link.

I have a W7 Repair CD ... That was going to be my second try to see if it would get to restore.