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Windows 7: Start menu creation error when trying to install Nexus BankID

10 Apr 2012   #1
VenusandMars

Windows 7
 
 
Start menu creation error when trying to install Nexus BankID

Hi,

on installing software just now I received this error message: "A problem occured while trying to create C:\ProgramData\Microsoft\Windows\Start Menu" which is of course nonsense as the directory very much exists and is looked in every time Windows boots for items to run.

This has happened once before on trying to install Stardock Fences; that time the support person for Stardock gave up on it and I didn't follow through as I figured I could do without Fences.

This time, though, it's a critical piece of software (Nexus BankID) and I can't ignore the problem much as I'd like to.

Any ideas why this happens?

Thank you.


My System SpecsSystem Spec
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10 Apr 2012   #2
Tekno Venus

Windows 7 Home Premium 64bit (O.E.M)
 
 

Try running the program as an administrator. Right click the shortcut and click "Run as administrator". See this: Run as Administrator

Alternatively you could try using the built in windows 7 admin account. Tutorial here: Built-in Administrator Account - Enable or Disable

Stephen
My System SpecsSystem Spec
10 Apr 2012   #3
VenusandMars

Windows 7
 
 

Thanks for replying TV. I ran the install file as admin. I always do this as a preemptive measure. As for the Built-in Administrator Account - when I check User Accounts in Control Panel I am the administrator. No wonder as this is a one-person household and I did the installation.
Now what?
My System SpecsSystem Spec
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10 Apr 2012   #4
Tekno Venus

Windows 7 Home Premium 64bit (O.E.M)
 
 

Take a look at the tutorial again. It creates a hidden admin account that has even greater privileges than the normal admin account. You don't enable it in control panel, you enable it through command prompt as directed in the tutorial.

Stephen
My System SpecsSystem Spec
10 Apr 2012   #5
VenusandMars

Windows 7
 
 

Stephen, I activated the elevated admin account as per the tutorial and logged off then back on as admin and was faced with exactly two icons on an otherwise black desktop: recycle bin and defraggler.

Also, no way to start explorer...
My System SpecsSystem Spec
11 Apr 2012   #6
Tekno Venus

Windows 7 Home Premium 64bit (O.E.M)
 
 

Hmmmmm.....
Can you open task manager and go to file and then new task (run). Then type in explorer.exe. That should open explorer.

If not try scanning your PC with malwarebytes anti-malware and see if it finds anything. How to use Malwarebytes' Anti-Malware to scan and remove malware from your computer

Stephen

EDIT - Can you system restore back to before the issue?
My System SpecsSystem Spec
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 Start menu creation error when trying to install Nexus BankID




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