Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Unable to install fragmented Authentec TrueSuite software

14 Apr 2012   #1
2 Bunny

Windows 7 64Bit
 
 
Unable to install fragmented Authentec TrueSuite software

Hey there everyone, I've got a tough question for the community today. I've been trying for a while now to get my Lenovo N200's AuthenTec AES2501 fingerprint scanner to work with Windows for logging in and all the other exciting things you can do with that feature. After installing countless drivers and softwares, I still haven't got it figured out and I've now got myself a half installed copy of AuthenTec TrueSuite. From what I can tell, there isn't anything left of the software except the uninstaller and the fact that Windows points a shortcut to it under the Biometric Settings. If I try to uninstall it with the provided uninstaller, the progress bar gets about 5% of the way through and an error box pops up reporting that it "Fail to get install directory or system directory", in those words. After you click "ok", the uninstaller exits and has no effect.

I have tried going at it from the stock Windows "add n remove programs" page, CCleaner's software removal, and "PC Decrapifier" which was recommended to me by somebody on the Lenovo community forums. Is there any other way to uninstall this other than a new installation of Windows (which I'd rather not do at this point)?

Thanks.

- 2 Bunny


My System SpecsSystem Spec
.
14 Apr 2012   #2
ignatzatsonic

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, 64-bit
 
 

Try a System Restore to a date prior to installing the Lenovo fingerprint scanner.

Or maybe reinstall it as completely as you can and then use Revo Uninstaller to uninstall it.

I'd try System Restore first.
My System SpecsSystem Spec
21 Apr 2012   #3
2 Bunny

Windows 7 64Bit
 
 
SOLVED Reply

Quote   Quote: Originally Posted by ignatzatsonic View Post
Try a System Restore to a date prior to installing the Lenovo fingerprint scanner.

Or maybe reinstall it as completely as you can and then use Revo Uninstaller to uninstall it.

I'd try System Restore first.
Well, since it is too late to do a system restore (I messed around with this software many months ago, and a restore could possibly do more harm than good), I gave Revo Uninstaller a try, and it seems to have removed it.

Good suggestion.

- 2 Bunny
My System SpecsSystem Spec
.

Reply

 Unable to install fragmented Authentec TrueSuite software




Thread Tools




Similar help and support threads
Thread Forum
Unable to install any software, like cpuz, orany pc game
Hello everyone, this is surojit, from india. Please help me to solve my problem with my win 7 pc. I'm using a 64bit ultimate version. Now, whenever i try to install any pc game or software, like cpuz or even firefox, i keep getting the error that the ' set up files are corrupted, please obtain a...
Software
Unable to install or run any software on my windows 7
I am unable to install any software in PC. If software is run in administration, then it install but when try to run the software get the message " the application has failed to start because its side-by-side configuration is incorrect. Please see the event log or use the command-line sxstrace.exe...
Software
Unable to install older software
I am trying to find a way to install an older recipe software that my mom has been using for years, Key Home Gourmet for Windows (1994 Softkey International). She just replaced her computer which had Windows Vista with a new Dell which has Windows 7. She has over 500 recipes backed up on an...
Software
unable to install gre bible 2.1 software on windows 7
I use the Microsoft windows 7 on dell nootbook. I have a problem occured when i want to install a software called GRE BIBLE. During the installing it, it says "cannot find the source file 'C:\Users\gre\GRE\GRECONFIRMATION\\@grebible.exe ' to install i have already tried it to run it on...
Software
Unable to install software.
Hi all. Im currently running Win 7 64bit O/S, new install so hopefully no viruses yet. O/S working fine. I have tried to install several different pieces of software but i get an error message along the lines of 'unable to install, only win 7 programs will be installed' I have checked...
Software
unable to install software UDF problem
Hi all, when I try to install a Microsoft game I get the following message: "This disc contains a "UDF" file system and requires an operating system that supports the ISO-13346 "UDF" file system specification." What do I need to do to fix this. If the game is finally installed it will require...
Gaming


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 08:35.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App