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Windows 7: Unable to install fragmented Authentec TrueSuite software


14 Apr 2012   #1

Windows 7 64Bit
 
 
Unable to install fragmented Authentec TrueSuite software

Hey there everyone, I've got a tough question for the community today. I've been trying for a while now to get my Lenovo N200's AuthenTec AES2501 fingerprint scanner to work with Windows for logging in and all the other exciting things you can do with that feature. After installing countless drivers and softwares, I still haven't got it figured out and I've now got myself a half installed copy of AuthenTec TrueSuite. From what I can tell, there isn't anything left of the software except the uninstaller and the fact that Windows points a shortcut to it under the Biometric Settings. If I try to uninstall it with the provided uninstaller, the progress bar gets about 5% of the way through and an error box pops up reporting that it "Fail to get install directory or system directory", in those words. After you click "ok", the uninstaller exits and has no effect.

I have tried going at it from the stock Windows "add n remove programs" page, CCleaner's software removal, and "PC Decrapifier" which was recommended to me by somebody on the Lenovo community forums. Is there any other way to uninstall this other than a new installation of Windows (which I'd rather not do at this point)?

Thanks.

- 2 Bunny

My System SpecsSystem Spec
.

14 Apr 2012   #2

Microsoft Community Contributor Award Recipient

Windows 7 SP1, Home Premium, 64-bit
 
 

Try a System Restore to a date prior to installing the Lenovo fingerprint scanner.

Or maybe reinstall it as completely as you can and then use Revo Uninstaller to uninstall it.

I'd try System Restore first.
My System SpecsSystem Spec
21 Apr 2012   #3

Windows 7 64Bit
 
 
SOLVED Reply

Quote   Quote: Originally Posted by ignatzatsonic View Post
Try a System Restore to a date prior to installing the Lenovo fingerprint scanner.

Or maybe reinstall it as completely as you can and then use Revo Uninstaller to uninstall it.

I'd try System Restore first.
Well, since it is too late to do a system restore (I messed around with this software many months ago, and a restore could possibly do more harm than good), I gave Revo Uninstaller a try, and it seems to have removed it.

Good suggestion.

- 2 Bunny
My System SpecsSystem Spec
.


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 Unable to install fragmented Authentec TrueSuite software




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