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Windows 7: Silverlight Error ID 1622

22 Apr 2012   #1
Mike8

Windows 7 32bit, Windows XP Pro., Ubunto.
 
 
Silverlight Error ID 1622

I have a HP Pavillion DV6, Windows 7 sp1, 4GB ram and 64bit. I have been unable to install from windows update KB2668562 (or separately) and have followed all the google and microsoft suggestions.

So I uninstalled Silverlight completely to try and reinstall. (Silverlight was installed OK prior to the above). I immediately get Error ID 1622 as soon as the silverlight exe has unpacked itself. I even tried right clicking and running as administrator, I have taken control of all the temp files and they all exist. Temp files are always cleared. The problem seems that it cannot write a log file. So having checked all the usual suspects, has anyone got any other ideas. M


My System SpecsSystem Spec
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22 Apr 2012   #2
A Guy

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

My System SpecsSystem Spec
23 Apr 2012   #3
Mike8

Windows 7 32bit, Windows XP Pro., Ubunto.
 
 

Absolutely spot on. I used the first option.

I was able to correct the problem by changing the (user) %TEMP% environment variable back to c:\users\username\AppData\Local\Temp.

I always put my temp folder in C:\Temp so I can see what is happening. And Silverlight works this way on my Win 7 32bit computers, funny it didnt like it on my 64bit Win 7 HP laptop. Anyway good find and thanks.

Mike
My System SpecsSystem Spec
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23 Apr 2012   #4
A Guy

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

Glad I could help. Good job on getting it sorted

A Guy
My System SpecsSystem Spec
27 Apr 2012   #5
Mike8

Windows 7 32bit, Windows XP Pro., Ubunto.
 
 

The funny thing is that this solved my 64bit laptop. BUT all of my desktops using 32bit version of W7 have the %temp% resolved to C:\ and they dont have trouble with silverlight. Anyway a good result.
My System SpecsSystem Spec
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 Silverlight Error ID 1622




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