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Windows 7: Could you help me uninstall Adobe CS4?


30 Aug 2009   #1

Windows 7 Professional (final) x64
 
 
SOLVED: Could you help me uninstall Adobe CS4?

Hi there,

### SOLVED (throught Windows Repair) ###


I do have massive problems uninstalling and (subsequently had and have problems) installing the Adobe CS4 Design Standard Edition.
Not only on Windows 7 x64, but even before on Vista Business x64 and Vista Enterprise x32. It pretty much didn't really work a long time at all on any OS. Only on Vista Business x64 it worked a very short time. It is really frustrating, almost disgusting that I paid a lot of money for this software and haven't really been able to really use it every since!

Procedure:
I tried of course uninstalling it normally (via CCleaner), failed. I used the Adobe CS3 CleanScript on "level 4" as advised (by mail support), but it doesn't help.

Of course I also called the (US-) Adobe phone support from Germany (costly when call-by-call is blocked by your ISP -.-) twice and they are just unable to cope or even properly understand my case. (Could be a callcenter somewhere abroad? -.-) They just said, "Windows 7 is not supported", that was it. Then I gave up calling them. (Maybe that all is the cause for this letter?)


Other notes:

I opened several cases on the Customer support portal and also asked on GetSatisfaction, but it just goes so slowly, it is driving one nuts. The point is, I do definitely need Adobe Acrobat + InDesign and I don't want to constantly mess around with demo software of Adobes competitors or the limited free PDF-XChange Viewer software! You might of course understand, that I (still) won't invest into any other PDF software just because Adobe(s (un-)installer) screws it up!

I'd be really happy if you could help me so that I could at least try to reinstall the suite again. Especially as so many people describe that they don't have any problems. There seem to be maybe access/permission problems on my side I was told, but we/I didn't find a way to fix/change them!

Thank you very much in advance.

Kind regards


My System SpecsSystem Spec
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30 Aug 2009   #2

Windows 8.1 Pro x64
 
 

Download and install the Free program "Revo Uninstaller" it will run Adobe's uninstaller and then search the registry for left over files.
My System SpecsSystem Spec
30 Aug 2009   #3

Windows 7 Professional (final) x64
 
 

Hi kodi, thanks for the hint! Know the program but didn't try it yet. Still, where can I search for the program rests? Because the Adobe installer is already gone!
My System SpecsSystem Spec
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30 Aug 2009   #4

Windows 8.1 Pro x64
 
 

The quickest way would be ,if you still have a copy of CS4 reinstall it and then use Revo to uninstall it with the highest settings, it should pick up left overs from prior installs
My System SpecsSystem Spec
30 Aug 2009   #5

Windows 7 Professional (final) x64
 
 

I can't even reinstall / overinstall it, that is the problem! Any additional ideas?
My System SpecsSystem Spec
31 Aug 2009   #6

Windows 7 Professional (final) x64
 
 

I did make massive progress. The Adobe CS4 works now, but only on my Vista x32 system.

On my Windows x64 system it seems I screwed up the Win CS3 Cleanscript by partly removing stuff via CCleaner or manually after "taking ownership". But I'm not sure.
I did it because I thought, this would help get rid of the "2)." message which showed up since I don't know...but it just made it worse(?):

1). It says: "Product code to be zapped: {...} Registry Key Open has failed for the registry HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{product code}. This Registry does not exist.None"

2). And then: "This application has requested the Runtime to terminate it in an unusual way. Please contact the application's support team for more information."

Is anyone able to help me in this regard?
My System SpecsSystem Spec
01 Sep 2009   #7

Windows 7 Ultimate 64bit
 
 

This Microsoft Tool will cleanup the registry.
Install it, find 'Windows Install Clean Up' on your strartmenu/All Programs
In the list of the tool highlight the problem program, and select Remove.

Then it is up to you to manually cleanup the installed files and startmenu entries.
My System SpecsSystem Spec
01 Sep 2009   #8

Windows 7 Professional (final) x64
 
 

Hi Shark007, thanks for the hint. I definitely forgot to check that.
Still (in this state) it doesn't help (anymore). The error persists.

What do you think, would it help (although it would cost a massive amount of time!) to remove these items in the way described here (Solution 6)?
My System SpecsSystem Spec
01 Sep 2009   #9

Windows 7 Ultimate 64bit
 
 

Quote   Quote: Originally Posted by KnowledgeWorker View Post
What do you think, would it help (although it would cost a massive amount of time!) to remove these items in the way described here (Solution 6)?
Solution 6 points to the same tool that I linked to.
My System SpecsSystem Spec
01 Sep 2009   #10

Windows 7 Professional (final) x64
 
 

Yes indeed. Didn't you see my answer? It is: The MSICU doesn't help.
I also tried to start without any other programs running and a lot more, it just won't install or run the CS3 CleanScript. I think focusing on the error messages might be the only valuable action:

Quote:
1). It says: "Product code to be zapped: {...} Registry Key Open has failed for the registry HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{product code}. This Registry does not exist.None"

2). And then: "This application has requested the Runtime to terminate it in an unusual way. Please contact the application's support team for more information."
What do we make of this?

*edit* "Update": Just found out via Google that my problem is not Windows 7, but Adobe (CS) specific and that there wasn't a single answer on this issue anywhere else in the past years!
I also (as some people) now tried registry repair/cleaner, didn't help at all.

Thanks for your help in advance!
My System SpecsSystem Spec
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 Could you help me uninstall Adobe CS4?




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