Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: not able to delete AT&T program

25 May 2012   #21
jeb1001

win 7
 
 

I purchased it from Tiger Direct right after Win 7 came out. It does have on the outside of the box - "Upgrade - designed for Windows Vista."

Guess what I want to do won't work, huh? - jb

PS - It does say that if installing to XP, you must backup your files and settings, do a clean install and reinstall files and settings. Since part of the problems I now have with the present Win 7 is that none of the "normal" things like backup, uninstall, etc, is not working this might be a problem as well. - jb


My System SpecsSystem Spec
.
25 May 2012   #22
Bongo

Microsoft Community Contributor Award Recipient

Win 7 Pro x64 / Win 10 Pro
 
 

You can do a clean install with the Upgrade disk you have look at this tutorial Clean Install with a Upgrade Windows 7 Version
Jerry
My System SpecsSystem Spec
25 May 2012   #23
gregrocker

 

Try Repair Install with the latest installer linked along with tool to burn to DVD or write to flash stick in Steps 1 and 2 of Clean Reinstall - Factory OEM Windows 7.

You can install to another HD with all others unplugged, then after install plug back in the current HD to access it's files in explorer.

If there is no OS on the HD you install upon then wait until after install to do the quick workaround in the Upgrade tutorial Jerry linked just above this post, to activate Upgrade version on a cleaned or wiped HD.

However programs must be reinstalled.
My System SpecsSystem Spec
.

25 May 2012   #24
jeb1001

win 7
 
 

Greg and Jerry - if I underswtand it, I must reinstall all 70+ programs I have on this computer if I do a clean install to a new drive.

Is there any other way that might solve the problem? I see an ad here about RegCure - would that do it? - jb
My System SpecsSystem Spec
25 May 2012   #25
Bongo

Microsoft Community Contributor Award Recipient

Win 7 Pro x64 / Win 10 Pro
 
 

Quote:
Greg and Jerry - if I underswtand it, I must reinstall all 70+ programs I have on this computer if I do a clean install to a new drive.
Yes

Quote:
Is there any other way that might solve the problem? I see an ad here about RegCure - would that do it?
Do not use RegCure unless Greg says so, but I am pretty sure Greg will say no.
Jerry
My System SpecsSystem Spec
25 May 2012   #26
gregrocker

 

If you're not ready to do a Clean Reinstall then try the Repair Install. It sometimes solves these problems since it reinstalls the OS and only allows the keys to remain for active programs.

I'd never use a Reg Cleaner except CCleaner Disk and Registry cleaner which is beyond reproach. The others are mostly sales operations.

If you want to continue trying manually to remove ATT, set a System Restore Point - Create and search the Registry for remnants: type regedit in Start Search box, rightclick to Run as Admin. Expand HKEY_Current_User and HKEY-Local-Machine to open the Software Keys, Delete all ATT. Then in Edit tab, click Find, type ATT in, click Find to Delete any keys found, Keep clicking Find Next until complete.

In C:Program Files, delete any ATT folders, then in Control Panel>Folder Options>View unhide System and Hidden Files, go to C:Program data to delete any ATT. Then run CCleaner Disk and Registry cleaners, reboot. Can you reinstall ATT?
My System SpecsSystem Spec
25 May 2012   #27
jeb1001

win 7
 
 

Tks, Guys - I will get back on this tomorrow as try what you have given me.

I have Ccleaner but had never used the registry cleaner part of it - just ran it and it comes up with about 80 problems. A lot of Invalid Default Icons of Program files\common files\MS shared\web folders\pkmres.dll, a bunch of MS silverlight and a bunch of the ATT files. Should I go ahead and fix these items?

When I follow the repair install, I can't go up on the internet to do an update so the program keeps coming up with the can't install because there is a later version of the program already on the computer - or something like that.

Again, tks - will get back to this tomorrow. - jb
My System SpecsSystem Spec
25 May 2012   #28
gregrocker

 

Did you try the Repair Install with the latest installer as I suggested.

Quote   Quote: Originally Posted by gregrocker View Post
Try Repair Install with the latest installer linked along with tool to burn to DVD or write to flash stick in Steps 1 and 2 of Clean Reinstall - Factory OEM Windows 7.
In cases like this you must be thorough, constantly combing the thread to make sure you have done every single step without fail. If you have more questions, just ask them back.
My System SpecsSystem Spec
26 May 2012   #29
jeb1001

win 7
 
 

Greg, I had for the 4th time gone through the steps you gave me for the repair and with the same result.

When I get to step 6 I can not check for updates because I can't get to the internet on that computer.

So when I get to step 9 the compatibility report says - "Your current version of Windows is more recent than the version you are trying to upgrade to. Windows cannot complete the upgrade."

You mentioned running Ccleaner which I have on that computer - ran the Registry Cleaner and it comes up with over 80 problems. A lot of ''Invalid Default Icons of Program files\common files\MS shared\web folders\pkmres.dll, a bunch of MS silverlight and a bunch of the ATT files. The Revo program deleted all of the ATT files but a lot of them remaim in the registry. Should I go ahead and fix these items? -jb
My System SpecsSystem Spec
26 May 2012   #30
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

jeb,
I'd like to go back to your original problem.

Please provide this info:

Install CCleaner:
CCleaner - PC Optimization and Cleaning - Free Download

list of STARTUP PROGRAMS

CCleaner | Tools
icon | Startup button | Windows tab |
click on Save to text file button (bottom right side) |
accept Startup.txt as file name | SAVE button

list of SCHEDULED TASKS

CCleaner | Tools
icon | Startup button | Scheduled Tasks tab |
click on Save to text file button (bottom right side) |
enter Scheduled Tasks as File name | Save button

List of INSTALLED PROGRAMS

CCleaner | Tools
icon | Uninstall button |
click on Save to text file button (bottom right side) |
accept install.txt as File name | Save button


UPLOAD the startup.txt file
UPLOAD the Scheduled Tasks.txt file
UPLOAD the install.txt file.

HOW TO UPLOAD
Post a File or Screenshot in Seven Forums
======================================================
======================================================

Because my gut feeling says that we will need to still go one more step after that, then:

Download Autoruns. Do NOT run this program yet. Misuse of this program will result in a 100% fresh install which I know that you would like to avoid.

Autoruns for Windows
My System SpecsSystem Spec
Reply

 not able to delete AT&T program




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
How do I delete this program?
There's a malicious search results program that I can see in my Programs and Features window. However, when I try to delete it, I don't have access. I'm a system admin and I also tried uninstalling it from safe mode. Despite these, I don't have access. Does anyone know how I could pretty much...
Software
Program's to delete with a new install
For instance norton trial Ms office trial HP- tools and a load of others Best Regards Mike
Software
Need to know what I can delete from Program files.
I have alot of random folders in my program files86x folder. I got this laptop refurbished from Radio shack and it was a comp that was out to look at. Im guessing that alot of random stuff has gotten on it over the years. only have 32g lift! anyway heres a list of things that i am...
General Discussion
How do I delete program files and put my old one in effect
Hey guys I just got my computer back from a store that upgraded my power source, video card , and processor.. The guy Put all my Files and settings FOR EVERYTHING in an Program Files x86 but I alrdy had an x86 folder and its gone anyways... And he put a new one on with just like microsoft word and...
General Discussion
file delete program wanted
I'm looking for a program that can delete files (recursivley as well) without checking the security in win7. any ideas? anyone?
Software
cant delete program file x86
i installed windows vista first before windows 7. and i notice that the program files from vista was left named program files x86. but when i tried to delete it. it says needs permission from trusted installer. help pls. because its consuming 290mb of disk space..
Software


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 23:02.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App