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Windows 7: not able to delete AT&T program

26 May 2012   #41
gregrocker

 

You can trust Revo to delete all of the files it comes up with in Advanced Mode. It has never been reported to fail. It also sets a System Restore point which can be used from DVD or Repair CD System Recovery Options if it causes boot failure.

You should also complete the steps I've asked you about thrice now. If you no longer want my help please just say so and not ignore repeated posts.


My System SpecsSystem Spec
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26 May 2012   #42
jeb1001

win 7
 
 

Greg, I have done all the steps that you have sent - more that once now.

Everything to do with the ATT program is gone that had ATT in it - icon, program files, etc. There were a number of files left when I did a scan with nevo but I can't fine a way to get back to them now so I assume some still remain in the Reg.

I am downloading the new win 7 from link you gave me - it has over 4 hours to go.

I attached the files that Karl wanted.

Except waiting until the download is complete I don't know what else to do. - jb
My System SpecsSystem Spec
26 May 2012   #43
gregrocker

 

You scanned the entire registry for ATT keys using the steps I gave you, completed Revo Advanced mode choosing everything it found, and then ran CCleaner Reg tab?
My System SpecsSystem Spec
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26 May 2012   #44
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

jeb,
although I find things that need to be changed in the task scheduler list and the install list, none of them are at the root of your problem.

What that means is that I need to install and run autoruns. Here is how to run autoruns.

Win | type Autoruns | do not hit Enter |
in the list above where you were typing, right-click on autoruns and choose Run As Administrator |
let autoruns populate, then from the autoruns menu bar, File |Save item | Save button |
Exit from autruns. Do NOT change anything.

In your documents folder is a file called autoruns.arn
Zip that file up and upload.
I'll be looking for what is "restarting" your ATT pain.
My System SpecsSystem Spec
26 May 2012   #45
jeb1001

win 7
 
 

Greg, I ran the Revo scan in the middle setting - moderate, it think. It came up with a very large number of problem files - some in red. I only deleted the ones that had ATT in the file name - none of the others That took the ATT icon off the Revo list. Without that icon, I can find no way to get back to the scan to bring up all the files I did not delete.

Karl, do you mean putting autorun in the search box on the start menu? Nothing comes up if I do that? - jb
My System SpecsSystem Spec
26 May 2012   #46
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

jeb,
That's my mistake.

I happen to have the SysInternalsSuite in my path statement.

Just right-click on Autoruns.EXE anc choose Run as Administrator.

karl
My System SpecsSystem Spec
26 May 2012   #47
jeb1001

win 7
 
 

Sorry to be so dumb but when I type autorun or autorun.exe in the search box nothing comes up. If I just put auto in it comes up with autoplay and a couple of other files. - jb
My System SpecsSystem Spec
26 May 2012   #48
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

Sorry for the confusion.

You downloaded a file called autoruns.zip. Is that correct?

If yes, did you then unzip autoruns.zip?

When you unzipped autoruns.zip, one of the files was autoruns.exe

Right-click on that autoruns.exe.

let me know if I need to elucidate further.
My System SpecsSystem Spec
26 May 2012   #49
jeb1001

win 7
 
 

Sorry - my brain has about stopped working with all this - will look for link to download autorun. - jb
My System SpecsSystem Spec
26 May 2012   #50
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

Autoruns for Windows

I'm also having one of those days.
My System SpecsSystem Spec
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 not able to delete AT&T program




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