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Windows 7: not able to delete AT&T program

27 May 2012   #71
F5ing

Windows 7 Ultimate x64
 
 

jeb1001, I see you're still watching this thread. Have you been able to re-run autoruns?


My System SpecsSystem Spec
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28 May 2012   #72
jeb1001

win 7
 
 

Going from bad to worse.

Ran autoruns again, made the changes - and only the changes - that Karl gave me and restarted the computer.

It will not start - comes up with message "Windows failed to start. A recent hardware or software change might be the cause."

Gives me two options - run startup repair or start normally. Will not start normally so ran repair. After a period of time it comes up with "Windoiws cannot repair this computer automatically."

I have tried but cannot get into safe boot either.

Next? - jb
My System SpecsSystem Spec
28 May 2012   #73
gregrocker

 

Boot into System Recovery Options preferably from DVD or Repair CD to run System Restore.
My System SpecsSystem Spec
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28 May 2012   #74
jeb1001

win 7
 
 

Following the steps Greg posted and so far it is going OK. It is now finalizing a file restore - something it would not do when we tried the last couple of days.
My System SpecsSystem Spec
28 May 2012   #75
gregrocker

 

Then do you have a Restore Point from before you started trying to uninstall ATT which you can try?
My System SpecsSystem Spec
28 May 2012   #76
jeb1001

win 7
 
 

OK - restore worked - restored back to where the ATT comm manager was installed - does not show a restore point beyond that.

Almost back to where we started with my first post with the following exceptions - the ATT comm manager will not come up. I ran the install on it and it no longer shows under programs but when I try to reinstall the program it comes up with the old "later version" message and will not install.

Everything else seems to be working as expected.

Suggestions? - jb

Edit - I ran the UNSTALL of the ATT comm manager and it no longer shows under programs but still comes up with the "later version" message.
My System SpecsSystem Spec
28 May 2012   #77
jeb1001

win 7
 
 

As a side note - one of the bands of the tropical storm just came through and I got almost 2 inches of rain in about 15-20 mins.!
My System SpecsSystem Spec
29 May 2012   #78
jeb1001

win 7
 
 

Greg, I have run revo again to uninstall ATT comm manager and then run the scan. It comes up with 284 values and 184 values. Some of these are in red - you had said to go ahead and delete these but do I also delete the ones in red?

The ones in red are - My Computer, HKEY_LOCAL_MACHINE, SOFTWARE Classes, Microsoft, Windows, CurrentVersion, Uninstall, SYSTEM, CurrentControlSet and Services.

Edit - That's 184 keys.
My System SpecsSystem Spec
29 May 2012   #79
jeb1001

win 7
 
 

ATT comm manager is gone - reinstalled and working. I am connected and using the computer in question now, not the old laptop I had been using for the last 5 days.

Ran Revo and deleted everything it found. It came up with a second window with over 200 more files, deleted them. 4 remained and a message that they would be deleted upon reboot.

Rebooted, reinstalled without any problems and all appears to be working OK.

A very big tks to Greg, Karl, Pete, F5 and the others of you who gave of your time to help. The world is a better place with people like you. - jb
My System SpecsSystem Spec
29 May 2012   #80
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

jeb,
Thanks for getting back with the report. Glad to hear that all is well and that we could be of assistance. Thanks, karl
My System SpecsSystem Spec
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 not able to delete AT&T program




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