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Windows 7: not able to delete AT&T program


24 May 2012   #1

win 7
 
 
not able to delete AT&T program

Have been using AA&T air card for over 2 years. Yesterday, a message pops up for an upgrade.

Clicked on the link, downloaded and installed the update. When it got to the place to restart my computer and I clicked on it, the following error message came up -

"Microsoft visual C++ Runtime Library. Runtime Error. This appilacation has requested the runtime to terminate it in an unusual way. Please contact the applications support team for more info. AT&T communications manager."

When the computer rebooted, the comm manager came up as normal and I could use the internet, except it was now 4G rather than 3G as it had been. Also, the same visual C++ error message came up. When I click to close that message it closes the comm manager.

Contacted ATT and was told to delete the comm manager and re-install. When I ran the uninstall it would start, go through the "gathering info" window and then dissappeared. This was from both the uninstall from the comm manager folder and using the Win control manager.

After over an hour on the phone with ATT the comm manager would no longer connect to the internet. They wanted to send me a "cleanup" program to delete the comm manager so I had to go dig out this 12 year old lap top to get up on the internet - with the same comm manager but without the update to 4G.

Downloaded the program and everytime I use it it comes up with the error message - "Must launch as Administor first as addministor account then in limited user account." Note that this is my home computer and never had been set up for administor.

I created an administor account, logged in as administor and receive the same message.

In short, so far there is no way to delete the ATT comm manager program and it will not connect to the internet - same message from Visual C++ comes up every time.

AFter a total over 3 hrs with ATT they say it is my computer and not their problem. I have been using computers since we used a soldering iron to build them and have about 40+ programs on this computer. I build web sites and have even ran computer classes - this is not my computer problem.

Would appreciate any suggestions - tks much for your time and help - jb

My System SpecsSystem Spec
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24 May 2012   #2

Windows 7 Home premium 64bit SP1
 
 

try updating visual C++ and right clicking the program and running as administrator.

heres a link in blue to update visual c++
Download: Visual C++ 2008 Redistributable Package (x86) - Microsoft Download Center - Download Details
My System SpecsSystem Spec
24 May 2012   #3

win 7
 
 

Tks, M1 - I'll get back on the other computer and give it a try.

But I still have the problem of not being able to delete the ATT program. I have never seen a program that can't be deleted before. - jb

Ah, Duh - M1, can't update Visual C++ until I get internet back up on that computer and can't do that until I am able to delete the ATT comm manager and re-install.

And THAT can't be done until I solve this Administrator problem. - jb
My System SpecsSystem Spec
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24 May 2012   #4
Microsoft MVP

 

Quote   Quote: Originally Posted by jeb1001 View Post
But I still have the problem of not being able to delete the ATT program. I have never seen a program that can't be deleted before. - jb

Ah, Duh - M1, can't update Visual C++ until I get internet back up on that computer and can't do that until I am able to delete the ATT comm manager and re-install.

And THAT can't be done until I solve this Administrator problem. - jb
Often times an uninstall is hampered by the program remaining running in msconfig>Startup or msconfig>Services. Check there (after hiding all MS Services) to make sure it's unchecked then try to uninstall again. You may even need to reinstall it to uninstall it properly in Control Panel>Programs and Features.

You'll get best performance if you keep both lists cleared of all but your AV and the ATT app if it creates your connection automatically. If you have to click it anyway to connect, then keep it out of Startup list.

You may need to plug in by wire or connect to another network using Windows 7 wireless in System tray long enough to get this squared away.

You may also benefit by System Restoring to well before all the mess began, then update Visual C++ and try updating ATT again. If this fails try the steps I gave you above to uninstall and reinstall.
My System SpecsSystem Spec
24 May 2012   #5

Windows 7 Professional SP1 64-bit
 
 

Might be a silly question, but when running the cleeanup tool, have you tried right-clicking the icon for it, and then clicking "run as administrator"? I only ask because you did not specifically mention doing so.
My System SpecsSystem Spec
24 May 2012   #6

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

Hi jeb1001, welcome to 7F!

Between your main machine that is having this problem, and you using your laptop, I am having a difficult time following whether or not your main machine can download, and use programs.

If you have Malwarebytes installed on your main it has a program located under the More Tools Tab called FileAssassin that may help, in lieu of that you may also want to try Hijackthis

It is open source now, and that is that link.
There is more information about that here: HijackThis - Trend Micro USA
My System SpecsSystem Spec
24 May 2012   #7

win 7
 
 

Tks guys -

I can not get up on the internet on the machine in question because the ATT comm manager will not connect and I can not install the program again as it comes up with an error message that there is a later dated program already on the computer. I assume this is at least part of the 4G update I did that started all the problems.

I am back to this "Administrator" problem - the "cleanup" program ATT sent me via this laptop and I transferred via flash drive keeps asking to run as Admistrator which I am doing. I did right click but keep getting the same problem.

Tks guys - will go through the above you have posted and try again. jb
My System SpecsSystem Spec
24 May 2012   #8

win 7
 
 

OK - downloaded Hijack and ran the program. I can't find it - when I do a search it can't find it. But when I go to run the program again it says the program is already running.

So downloaded and installed Revo - tried to uninstall the ATT program follow the directions. It does it's thing - first comes up with a message that it needs to close the program even though the program is not running - at least, it does not show up as running anywhere.

Clicked on close and it comes up with it can't close the program!

Revo does it's thing and then comes up with a scan of leftovers - there are a ton of them and many that don't seems to have anythihg to do with ATT so I am afraid to select all and delete them.

What a mess - suggestions? - jb
My System SpecsSystem Spec
24 May 2012   #9

Windows 7 Professional SP1 64-bit
 
 

Open the start menu,type "msconfig", and press enter. In the first tab, select diagnostic startup, and reboot the computer. This will make sure that no services related to the software or any portion of the software is running at startup. Try the clean up tool and Revo again.
My System SpecsSystem Spec
24 May 2012   #10
Microsoft MVP

 

Did you even read the steps I posted above to uncheck everything except your AV in msconfig>Startup and msconfig>Services?

If you had any questions you could have asked back but not just ignore the steps which are blocking uninstall of the program.

Type msconfig in Start Search box, rightclick to Run As Admin. Uncheck everything and then uninstall ATT in Control Panel>Programs and Features.
My System SpecsSystem Spec
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 not able to delete AT&T program




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