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Windows 7: CLR20r3 - Program has stopped working


25 May 2012   #1

MS Windows 7 Home Premium 64-bit SP1
 
 
CLR20r3 - Program has stopped working

Just recently I've been having some difficulties with an error that has shown itself on two programs so far, but no others. The first is Puush, and it's screenshot is here:

Originally I thought my computer was having problems with just Puush, but I found another program that this happens to. It's FileHippo.com's update checker. Here is the screenshot of that one:


I've tried everything I could think of, and everything I could find online. My next step I might try is to uninstall every .NET Framework on my PC, and then re-install. I'm starting to believe the problem lies somewhere with .NET Framework, but I could be totally wrong.
If anybody has any suggestions, they would be much appreciated. If I don't find a fix soon, I might go ahead with the .NET Framework wipe and see if that helps.
Thanks in advance for any responses.

My System SpecsSystem Spec
.

25 May 2012   #2

MS Windows 7 Home Premium 64-bit SP1
 
 

Totally wiped .NET Framework off my computer, and did a fresh download and install, still didn't solve the problem. Looks like I'll need someone else's opinion now, mine isn't working...
My System SpecsSystem Spec
26 May 2012   #3

Windows 7 Home Premium 64 Bit
 
 

Please provide us with your Event Viewer administrative logs by following these steps:
  1. Click Start Menu
  2. Type eventvwr into Search programs and files (do not hit enter)
  3. Right click eventvwr.exe and click Run as administrator
  4. Expand Custom Views
  5. Click Administrative Events
  6. Right click Administrative Events
  7. Save all Events in Custom View As...
  8. Save them in a folder where you will remember which folder and save as Errors.evtx
  9. When asked, save the display information in English.
  10. Go to where you saved Errors.evtx
  11. Create a new folder by right clicking in a blank area within the folder Errors.evtx is saved in. You could also click New Folder at the top of the directory under the directory path box.
  12. Name the new folder Errors.
  13. Place Errors.evtx and the LocaleMetaData folder into the new Errors folder.
  14. Right click the Errors folder -> send to -> compressed (zipped) folder
  15. Upload the .zip file here.


Please upload your msinfo32.nfo file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Save -> Save as msinfo32.nfo and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .nfo file, click send to compressed (zipped) folder -> Upload the .zip file here.
My System SpecsSystem Spec
.


26 May 2012   #4

MS Windows 7 Ultimate SP1 64-bit
 
 

ks,

Submit following:
Install CCleaner:
CCleaner - PC Optimization and Cleaning - Free Download

list of STARTUP PROGRAMS

CCleaner | Tools
icon | Startup button | Windows tab |
click on Save to text file button (bottom right side) |
accept Startup.txt as file name | SAVE button

list of SCHEDULED TASKS

CCleaner | Tools
icon | Startup button | Scheduled Tasks tab |
click on Save to text file button (bottom right side) |
enter Scheduled Tasks as File name | Save button

List of INSTALLED PROGRAMS

CCleaner | Tools
icon | Uninstall button |
click on Save to text file button (bottom right side) |
accept install.txt as File name | Save button


UPLOAD the startup.txt file
UPLOAD the Scheduled Tasks.txt file
UPLOAD the install.txt file.

HOW TO UPLOAD
Post a File or Screenshot in Seven Forums
=================================================

Now that you have CCleaner installed, then:

Update your SevenForums System Specs
User CP (located on the top menu bar) |
Your Profile | Edit System Spec
(left-hand column)

To gather info, use Speccy (my favorite) or SIW or System Info

Add the word laptop or desktop or netbook to the
“system manufacturer” block, for example,
Toshiba Satellite L305D notebook.

Provide full windows version info, for example:
MS Windows 7 Ultimate SP1 64-bit

Use the “Other Info” block for Optical Reader,
Mouse, touchpad, wifi adapter, speakers, monitor, etc

Scroll down and click on SAVE CHANGES.
========================================================
thanks,
ks (karlsnooks)
My System SpecsSystem Spec
26 May 2012   #5

MS Windows 7 Home Premium 64-bit SP1
 
 

Quote   Quote: Originally Posted by writhziden View Post
Please provide us with your Event Viewer administrative logs by following these steps:
  1. Click Start Menu
  2. Type eventvwr into Search programs and files (do not hit enter)
  3. Right click eventvwr.exe and click Run as administrator
  4. Expand Custom Views
  5. Click Administrative Events
  6. Right click Administrative Events
  7. Save all Events in Custom View As...
  8. Save them in a folder where you will remember which folder and save as Errors.evtx
  9. When asked, save the display information in English.
  10. Go to where you saved Errors.evtx
  11. Create a new folder by right clicking in a blank area within the folder Errors.evtx is saved in. You could also click New Folder at the top of the directory under the directory path box.
  12. Name the new folder Errors.
  13. Place Errors.evtx and the LocaleMetaData folder into the new Errors folder.
  14. Right click the Errors folder -> send to -> compressed (zipped) folder
  15. Upload the .zip file here.


Please upload your msinfo32.nfo file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Save -> Save as msinfo32.nfo and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .nfo file, click send to compressed (zipped) folder -> Upload the .zip file here.
Thanks for the reply. I tried to get the event viewer working, but it just won't work. Here's a picture of the screen when it loads up, maybe it'll help on the problem or you'll know how to get it working:

In the meantime, I attached the msinfo32 file to this response.


Quote   Quote: Originally Posted by karlsnooks View Post
ks,

Submit following:
Install CCleaner:
CCleaner - PC Optimization and Cleaning - Free Download

list of STARTUP PROGRAMS

CCleaner | Tools
icon | Startup button | Windows tab |
click on Save to text file button (bottom right side) |
accept Startup.txt as file name | SAVE button

list of SCHEDULED TASKS

CCleaner | Tools
icon | Startup button | Scheduled Tasks tab |
click on Save to text file button (bottom right side) |
enter Scheduled Tasks as File name | Save button

List of INSTALLED PROGRAMS

CCleaner | Tools
icon | Uninstall button |
click on Save to text file button (bottom right side) |
accept install.txt as File name | Save button


UPLOAD the startup.txt file
UPLOAD the Scheduled Tasks.txt file
UPLOAD the install.txt file.

HOW TO UPLOAD
Post a File or Screenshot in Seven Forums
=================================================

Now that you have CCleaner installed, then:

Update your SevenForums System Specs
User CP (located on the top menu bar) |
Your Profile | Edit System Spec
(left-hand column)

To gather info, use Speccy (my favorite) or SIW or System Info

Add the word laptop or desktop or netbook to the
“system manufacturer” block, for example,
Toshiba Satellite L305D notebook.

Provide full windows version info, for example:
MS Windows 7 Ultimate SP1 64-bit

Use the “Other Info” block for Optical Reader,
Mouse, touchpad, wifi adapter, speakers, monitor, etc

Scroll down and click on SAVE CHANGES.
========================================================
thanks,
ks (karlsnooks)
Thanks for replying. Attached you will find all the text documents you asked for, and I have updated my specs as of now. Hope this will help you to help me. Thanks again.
My System SpecsSystem Spec
26 May 2012   #6

MS Windows 7 Ultimate SP1 64-bit
 
 

actually, I find very alarming that the event viewer is missing.

My gut reaction is that you need to wipe the disk clean using DiskPart's Clean All command from a Win 7 DVD or Win 7 System Repair Disc and then to make a 100%clean install.

perhaps Writhziden will have a less drastic solution.
My System SpecsSystem Spec
26 May 2012   #7

Windows 7 Home Premium 64 Bit
 
 

I do have some less drastic possible solutions, but they would probably take longer to implement overall than doing what Karl suggested... I think Karl's main concern is malicious items (virus/malware/etc) have overridden the event viewer logs. That may make it difficult to remove the problem without doing quite a few different steps. I am no security expert, so I would have to recommend you starting a new thread in our security forum on SevenForums: System Security - Windows 7 Forums. They will have to go through a very in depth analysis of the system and make sure it is cleaned out, which will take a number of days. Then you would probably need to do a Repair Install to get Windows up and running as it is supposed to. No guarantees the repair install would resolve the problems, either, in which case you would have to Clean Install Windows 7 anyway.

It is your call which way to proceed, KS17. I honestly think Karl's solution is the faster and the safer of the two. The clean all would make sure no remnants of the malicious item(s) remain.
My System SpecsSystem Spec
26 May 2012   #8

MS Windows 7 Home Premium 64-bit SP1
 
 

I'd be content with doing the clean install, but are there any tutorials and such that I could see to make it easier? Also, I would really like to dodge losing all my files and stuff. Drivers and that too if possible, but I doubt it. Will I need an external hard drive to save files? I also have several games installed that would be a pain to reinstall... Any chances that these could all be saved? Those are really my main worry, documents and files are easy to save... Thanks again for the help both of you.

EDIT: Nvm the tutorials, I see you did post a link to one writhziden
My System SpecsSystem Spec
26 May 2012   #9

Windows 7 Home Premium 64 Bit
 
 

A better tutorial for backing everything up and preparing your software re-installs can be found in Clean Reinstall - Factory OEM Windows 7
My System SpecsSystem Spec
26 May 2012   #10

MS Windows 7 Home Premium 64-bit SP1
 
 

Thanks writhziden, I might have to try this out one time, I'm not very confident that wasting time doing other things will help. Clean reinstall is the way to go I guess.
My System SpecsSystem Spec
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 CLR20r3 - Program has stopped working




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