Real Player(RP) 15 Fails to Install At 92%

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  1. Posts : 9
    Windows 7 Home Premium 32bit
       #1

    Real Player(RP) 15 Fails to Install At 92%


    Had RP14 installed, used the Player Update to get Version 15

    Version 14 uninstalled, Version 15 started installing at approx a 88% an RP desktop icon (a box with a bow..a free RP gift !!) appeared, then at 92% everything just stopped, the Icon disappeared....nothing !!

    Attempted reinstall from real.com numerous times with exactly the same affect !

    Carried out RP Instuctions to set User Accounts to ON
    Carried out RP instructions C/Progs/Real file delete, still no success
    Did a Windows "Fix It" to rectify fault....no success
    Temp files removed.....still no go.
    Upon every download a new Real File appears in C/Progs......I removed the previous prior to each fresh download

    Am now at a loss can anyone help pse
    Last edited by atttim; 22 Jun 2012 at 08:25. Reason: More Info Given
      My Computer


  2. Posts : 338
    win7 home premium-64bit-SP1-IE10
       #2

    Welcome to the forum
    Look in C:\programdata\real and delete all, then try to reinstall.
      My Computer


  3. Posts : 9
    Windows 7 Home Premium 32bit
    Thread Starter
       #3

    How do I get to programdata....I cant find a file with this name in C drive.....pse steer me once into C\: ????
      My Computer


  4. Posts : 338
    win7 home premium-64bit-SP1-IE10
       #4

    Open windows explorer, from the drop down menu in ORGANIZE, select FOLDER & SEARCH OPTIONS.
    IN the view tab select SHOW HIDDEN FILES & FOLDERS.
    Now you can see the folder in question.
      My Computer


  5. Posts : 9
    Windows 7 Home Premium 32bit
    Thread Starter
       #5

    Thanks for that...I found that hidden file.....did as you said removed it.....tried dowloading the RP prog to desk top AND directly Run from thr RP website but once again installation stops at 92% every time and everything just stops and disappears as before.

    Any further advice pse....
      My Computer


  6. Posts : 2,292
    Windows 7 Home Premium x64
       #6

    Not wanting to troll or bash (too much), but RealPlayer has always had issues with... well, everything. It is generally accepted as one of the most awful programs ever, either performance, compatibility, even certain capabilities compared to other similar programs.

    Did you try restoring your system to a time prior to uninstalling RP14? If you can get your system back to that point, uninstall RP14 with the Revo Uninstaller Free (in Advanced mode) and delete all leftover files and registry items, then download the new version.
      My Computer


  7. Posts : 53,364
    Windows 10 Home x64
       #7

    As mentioned, RP always seem to have one issue or another. Assuming you don't want to go with an alternative (Real alternative), then one thing that may work is to install from the computers administrator account.

    Built-in Administrator Account - Enable or Disable

    Disable the account again after using if you try this.

    A Guy
      My Computer


  8. Posts : 9
    Windows 7 Home Premium 32bit
    Thread Starter
       #8

    Thanks A Guy for that link but all that info goes above my head.....
    I can tell you that
    1 I dont have to give a password to fire up the comp
    2 I'm set as Administrator
    3 User Account slider set to uppermost setting Always Notify

    Is this setting good enough to allow RP to install on my comp ??

    thanks
      My Computer


  9. Posts : 9
    Windows 7 Home Premium 32bit
    Thread Starter
       #9

    Even with these settings it will not install above 92%......everything just disappears
      My Computer


  10. Posts : 53,364
    Windows 10 Home x64
       #10

    The idea was to use the hidden administrator account. This is different from your account being an administrator. I can't guarantee it will work, but it often will. You could try in safe mode, but often that will not work unless you use a work around to enable the windows installer. Also worth a try.

    Safe Mode

    A Guy
      My Computer


 
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