Windows 7: No installers working on my windows 7

karandua · 08 Jul 2012

I use a windows 7 ultimate 32 bit version on my samsung laptop... Everything seemed to be perfectly fine but soon I noticed that during the installation of any program as soon as I change the target directory the installer stops working with an error poping up ''setup.exe has stopped working''... The windows reporting also does not report a solution.. I am in extreme trouble as I cannot install the software on the default directory and the error arrives only on changing the installation directory... Serious help is needed

HammerHead · 09 Jul 2012

Check the directory that you are installing to for permissions. You may need to take posession.

Anak · 10 Jul 2012

Hi karandua, welcome to 7F!

Your MSI Installer may need fixing: Win 7 Tip: Fix That MSI Installer Bug And Get Apps Running Again

It would help if you could run the MGADiag report for us please? The tool can be found here:

http://go.microsoft.com/fwlink/?linkid=52012

Download it, launch it, then press continue. When it finishes, press Copy. Then paste this into the code symbol # of your next post for us please.

karandua · 10 Jul 2012

Code:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-YG69F-9M66D-PMJBM
Windows Product Key Hash: /kehptF9HHVxM5d8dUnqgcfndXw=
Windows Product ID: 00426-OEM-8992662-00497
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010100.0.0.001
ID: {F7197124-CACD-4E9A-B796-76BF9D089680}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000000
Build lab: 7600.win7_gdr.120401-1505
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 103 Blocked VLK
Microsoft Office Enterprise 2007 - 103 Blocked VLK
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\Karan\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{F7197124-CACD-4E9A-B796-76BF9D089680}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-PMJBM</PKey><PID>00426-OEM-8992662-00497</PID><PIDType>2</PIDType><SID>S-1-5-21-4291102360-966709850-1984478878</SID><SYSTEM><Manufacturer>SAMSUNG ELECTRONICS CO., LTD.</Manufacturer><Model>300E4Z/300E5Z/300E7Z</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies Ltd.</Manufacturer><Version>03QB</Version><SMBIOSVersion major="2" minor="6"/><Date>20111214000000.000000+000</Date></BIOS><HWID>A9B83607018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>India Standard Time(GMT+05:30)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65548</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/><App Id="A1" Version="12" Result="103"/><App Id="BA" Version="12" Result="103"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7600.16385

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00178-926-600497-02-1033-7600.0000-1802012
Installation ID: 003255011036924853299665672140486560902901496113291664
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: PMJBM
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 7/10/2012 10:07:00 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NgAAAAIAAQABAAIAAAACAAAABAABAAEAeqjuIAlqQqUE9RpK0HfeUAwqmFTAXaDpNCnEIC5z

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            SECCSD        LH43STAR
  FACP            SECCSD        LH43STAR
  HPET            SECCSD        LH43STAR
  MCFG            SECCSD        LH43STAR
  SLIC            HPQOEM        SLIC-MPC
  SSDT            SECCSD        PtidDevc
  ASF!            SECCSD        LH43STAR
  SSDT            SECCSD        PtidDevc
  SSDT            SECCSD        PtidDevc
  UEFI            SECCSD        LH43STAR
  UEFI            SECCSD        LH43STAR
  SSDT            SECCSD        PtidDevc
  SSDT            SECCSD        PtidDevc
  UEFI            SECCSD        LH43STAR

karandua · 10 Jul 2012

The fixing MSI installer bug did not work for me bro

NoelDP · 10 Jul 2012

Quote: Originally Posted by karandua

Diagnostic Report (1.9.0027.0):
-----------------------------------------

Code:

Windows Validation Data-->
 
Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-YG69F-9M66D-PMJBM
Windows Product Key Hash: /kehptF9HHVxM5d8dUnqgcfndXw=
Windows Product ID: 00426-OEM-8992662-00497
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010100.0.0.001
 
OGA Data-->
Office Status: 103 Blocked VLK
Microsoft Office Enterprise 2007 - 103 Blocked VLK
Other data-->
SYSTEM><Manufacturer>SAMSUNG ELECTRONICS CO., LTD.</Manufacturer><Model>300E4Z/300E5Z/300E7Z</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies Ltd.</Manufacturer><Version>03QB</Version><SMBIOSVersion major="2" minor="6"/><Date>20111214000000.000000+000</Date></BIOS
 
Licensing Data-->
Software licensing service version: 6.1.7600.16385
 
Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Partial Product Key: PMJBM
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 7/10/2012 10:07:00 PM
 OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
ACPI Table Name    OEMID Value    OEMTableID Value
APIC            SECCSD        LH43STAR
FACP            SECCSD        LH43STAR
HPET            SECCSD        LH43STAR
MCFG            SECCSD        LH43STAR
SLIC            HPQOEM        SLIC-MPC
SSDT            SECCSD        PtidDevc
ASF!            SECCSD        LH43STAR
SSDT            SECCSD        PtidDevc
SSDT            SECCSD        PtidDevc
UEFI            SECCSD        LH43STAR
UEFI            SECCSD        LH43STAR
SSDT            SECCSD        PtidDevc
SSDT            SECCSD        PtidDevc
UEFI            SECCSD        LH43STAR

Your installations of both Windows and Office are counterfeit.
The Windows Product Key is the infamous Lenovo Stolen Key - which was blocked from activation and validation before Windows 7 launched.
The Office Key is a Blocked Volume License Key.

Your Windows installation has been enabled using a hacker's Activation Exploit - and a phoney Hewlett-Packard BIOS SLIC table.

You shouls reformat and reinstall using legitimate media.
If your machine has a COA sticker on it (or inside the battery compartment), for what version and edition of Windows is it valid?
If it has no COA sticker, then you will have to revert back to whatever OS the machine was shipped with, or purchase a legitimate FULL RETAIL licnese for WIndows 7

If there is a COA sticker, you may be able to use the manufacturer's recovery system to revert back tot eh original Windows version - or you cna order a set of disks from the manufacturer.

karandua · 10 Jul 2012

Reformatting willebe a havoc for me bro... I cannot afford losing data.. Please solve this issue for me.. Will it work if a buy a new license key from microsoft

NoelDP · 11 Jul 2012

The only way for you to solve the issue without a reformat is to get genuine - which would mean purchasing a FULL RETAIL copy of Windows 7 Ultimate.
Even that I would not recommend, as the presence of a Loader means that the system has been in a potentially insecure state since the Loader was installed, and could be highly compromised.

Anak · 11 Jul 2012

The only solution I can see is to save/backup all your pertinent files, data, and third-party programs, reformat, and go legit.

But, that is without knowing whether or not your files, data, and programs have been compromised by the two counterfeit programs, and loader.
They maybe useless to you now, and re-corrupt the legit OS, and Word.

When Noel gets back maybe he can give more insight on whether your data has been compromised.

NoelDP · 11 Jul 2012

Assuming the data is backed up to external storage, and the system reinstalled with a decent AV, then the data (and any downloaded programs) can be scanned before being re-introduced to the system, which should prevent any possible reinfection.
Probably most Activation Exploits are 'what they say on the tin' - but I did hear of one which effectively put the OS into a virtual machine, and was invisibly spamming millions.

Windows 7: No installers working on my windows 7

No installers working on my windows 7 problems?