| Windows 7: Trouble installing ABBYY FineReader Sprint 9.0? |
19 Jul 2012
|
#1 | | Windows 7 HP 64-bit Boynton Beach, FL |
Trouble installing ABBYY FineReader Sprint 9.0? The Lexmark Pro915 installation disc contains ABBYY Finereader Sprint 9.0. This program allows you to scan a text document to the computer in the .doc format. I have a laptop (an HP) and a desktop (a Gateway) in which both are configured with the same programs, the same security software, the same general settings, and are home networked. The problem is that the laptop functions as it should in terms of scan to computer and .doc, but I can't get ABBYY to load onto the desktop. Lexmark referred me to ABBYY and ABBYY couldn't solve the probem other than saying that something is blocking the program's installation on the desktop computer.
This is quite interesting as I can't figure out how the program loads on one computer but not the other as these computers operate in essentially the same manner. However, there may have been a difference in the manner in which the programs were loaded. For the laptop, I know that I did use the Lexmark installation disc, but I'm not sure if I initially used the disc with the desktop...just loaded ABBYY from the disc's OCR folder. Could it be that there was something else on the installation disc that was needed and not there for ABBYY? I'm thinking this because as the ABBYY program was loading and then stopped, the error message within the ABBYY FineReader 9.0 Sprint Installer dropdown read:
Error getting file security
C:\Program Data\ABBYY\FineReader Sprint\9.0\Licenses\GetLastError:5
This happened even when all security program were disabled or disabled. But, then again, the ABBYY tech and the Lexmark tech never brought this up.
Also, got this error message after deleting everything related to ABBYY and trying to install from the disc after all security programs were disabled ( remember that ABBYY, as part of the whole Lexmark installation disc, was installed in the laptop while all security programs were enabled):
I'm not good at working with permissions, but as far as I can tell, I am logged on as the administrator and I also remember (but forgot how) that I designated the folder to be opened by administrator. Could use some help here clearing this administrator matter and what may be blocking installation. | My System Specs |
| System Manufacturer/Model Number Gateway DX4720-03/HP Pavilion dv6 OS Windows 7 HP 64-bit Memory 4GB/4GB Other Info Firefox 10, IE 9, Thunderbird 10, Norton Security Suite (Comcast) |
19 Jul 2012
|
#2 | | Windows 7, 64 bit Home SP1, Win 8 Pro 64 bit Citrus Co, FL |
RIGHT click on the icon to install the program and then LEFT click "Run as Administrator". That may allow it to install. Or, it if you have to reinstall all of the the Lexmark software, do the same thing for the the software, run it as Administrator. | My System Specs | | Computer type PC/Desktop System Manufacturer/Model Number My Own Build OS Windows 7, 64 bit Home SP1, Win 8 Pro 64 bit CPU Intel i7 3770 Motherboard Gigabyte GA-Z77X-UD5H Memory 16GB GSkill Ripsaw F3-14900CL9Q-16GBXL Graphics Card Sapphire HD7770 Sound Card RealTek Monitor(s) Displays Viewsonic VA2448 Series 24" LED Screen Resolution 1920X1080 Keyboard Kensington wired Mouse Logitech Wireless PSU Antec High Current Gamer HCG-620M Modular Case Coolermaster HAF XM Cooling Corsair H80 Liquid cooling with aftermarket Nexus quiet fans Hard Drives 240GB Intel 520 SSD for Win 7
128GB OCZ Vertex 4 SSD for Win 8
1 TB Seagate drive for backup Internet Speed 40 MB/sec (Cable) Antivirus Microsoft Security Essentials and Malwarebytes Browser I.E9/Firefox Other Info Sonar X2 Professional 64 bit Recording Software with Roland Octa-Capture and MAudio Fast Track Ultra 8R recording interfaces, Frontier Tranzport wireless control unit, Behringer BCF2000 Control Surface.
Five USB connected optical drives for CD Audio production using Nero 11
Other systems: Desktop with i5 3550 CPU, LenovoZ560 Laptop with Win 7 64 bit HP, SP1, new iPad |
20 Jul 2012
|
#3 | | Windows 7 HP 64-bit Boynton Beach, FL |
It appears that I am running the setup as an Administrator, but to no avail. As i am never sure about permissions, here are two screen shots of the Setup.exe Propertes that appear to show that it is being run by an Administrator. Also, I might add, I believe that I am logged on as the Administrator. What interests me in these to screens is that the check marks are greyed...shouldn't they be black?
And should Inherited permissions be checked? What does this mean?
And lastly, note that red alert area within the pictures' icons. What do they signify? | My System Specs | | System Manufacturer/Model Number Gateway DX4720-03/HP Pavilion dv6 OS Windows 7 HP 64-bit Memory 4GB/4GB Other Info Firefox 10, IE 9, Thunderbird 10, Norton Security Suite (Comcast) |
20 Jul 2012
|
#4 | | Windows 7 Home Premium 64 bit. SP-1 Northern Ohio |
That could very well mean that you Advance Security System is stopping things.
Just asking now. Did this program come with some kind of printer/scanner?
Is their a particular reason you have choose this product? | My System Specs | | Computer type PC/Desktop System Manufacturer/Model Number Home made Desktop OS Windows 7 Home Premium 64 bit. SP-1 CPU Intel i7-960-3.2 @ 4.25 Motherboard ASUS P6X58D-E Memory KINGSTON KHX2000C9, Hyper X,12 GIGS Graphics Card MSI/Nvidia/460GTX-Cyclone 1GD5/OC Monitor(s) Displays DYNEX 40 IN. Screen Resolution 1920-1080 or 1280-720 HDMI Keyboard M/S 3000 v 2.0 wireless Mouse M/S 5000 wireless PSU Corsair AX-850 Plus Gold Case Corsair 600T (Black) + side panel with 2 140 mm Noctua fans Cooling Corsair H50/2 Noctua NF-P12 (120 mm) Push/Pull- Hard Drives INTEL SSD 120GB-SER 510
Seagate 1TB SATA 600 7200 rpm Hard Drive Internet Speed 3.0 mb Antivirus Microsoft Security Eesentials Browser I.E. 10 default/Firefox Other Info LG BluRay-Read/Write
Sound system
KLipsch-THX
Asus Router RTN-12
2 Noctua 140 added on top of 600t case
Malwarebytes Anti Malware Professional
Windows 7 Firewall |
20 Jul 2012
|
#5 | | Windows 7 HP 64-bit Boynton Beach, FL |

Quote: Originally Posted by Layback Bear That could very well mean that you Advance Security System is stopping things.
Just asking now. Did this program come with some kind of printer/scanner?
Is their a particular reason you have choose this product? Correct, the OCR (ABBYY) was part of a Lexmark disc that came with a Lexmark Pro 915 all-in-one printer. Could it be that the whole disc should have been loaded by an Administrator. That's one of the unkinows as i can't remember if I loaded the disc or just set things up through the printer and not have used the disc? But, then again, as I load on as an Administrator, if I did load the disc, then it should have been loaded by an Administrator anyway??? | My System Specs | | System Manufacturer/Model Number Gateway DX4720-03/HP Pavilion dv6 OS Windows 7 HP 64-bit Memory 4GB/4GB Other Info Firefox 10, IE 9, Thunderbird 10, Norton Security Suite (Comcast) |
21 Jul 2012
|
#6 | | Windows 7 Home Premium 64 bit. SP-1 Northern Ohio |
Do you need that program for some reason? Many times programs are added to things like printers, video cards, ect. that you don't need or want. Does your all in 1 work as it should? | My System Specs | | Computer type PC/Desktop System Manufacturer/Model Number Home made Desktop OS Windows 7 Home Premium 64 bit. SP-1 CPU Intel i7-960-3.2 @ 4.25 Motherboard ASUS P6X58D-E Memory KINGSTON KHX2000C9, Hyper X,12 GIGS Graphics Card MSI/Nvidia/460GTX-Cyclone 1GD5/OC Monitor(s) Displays DYNEX 40 IN. Screen Resolution 1920-1080 or 1280-720 HDMI Keyboard M/S 3000 v 2.0 wireless Mouse M/S 5000 wireless PSU Corsair AX-850 Plus Gold Case Corsair 600T (Black) + side panel with 2 140 mm Noctua fans Cooling Corsair H50/2 Noctua NF-P12 (120 mm) Push/Pull- Hard Drives INTEL SSD 120GB-SER 510
Seagate 1TB SATA 600 7200 rpm Hard Drive Internet Speed 3.0 mb Antivirus Microsoft Security Eesentials Browser I.E. 10 default/Firefox Other Info LG BluRay-Read/Write
Sound system
KLipsch-THX
Asus Router RTN-12
2 Noctua 140 added on top of 600t case
Malwarebytes Anti Malware Professional
Windows 7 Firewall |
21 Jul 2012
|
#7 | | Windows 7 HP 64-bit Boynton Beach, FL |
Yeah, I need the ABBYY program for the following reason: It enables a text document to be scanned into this computer as a .doc. Otherwise, I would have to scan text document as jpg's. | My System Specs | | System Manufacturer/Model Number Gateway DX4720-03/HP Pavilion dv6 OS Windows 7 HP 64-bit Memory 4GB/4GB Other Info Firefox 10, IE 9, Thunderbird 10, Norton Security Suite (Comcast) |
21 Jul 2012
|
#8 | | Windows 7 Home Premium 64 bit. SP-1 Northern Ohio |
Advance Security Systems has been known to cause problems. Can you turn it off and then install your program? | My System Specs | | Computer type PC/Desktop System Manufacturer/Model Number Home made Desktop OS Windows 7 Home Premium 64 bit. SP-1 CPU Intel i7-960-3.2 @ 4.25 Motherboard ASUS P6X58D-E Memory KINGSTON KHX2000C9, Hyper X,12 GIGS Graphics Card MSI/Nvidia/460GTX-Cyclone 1GD5/OC Monitor(s) Displays DYNEX 40 IN. Screen Resolution 1920-1080 or 1280-720 HDMI Keyboard M/S 3000 v 2.0 wireless Mouse M/S 5000 wireless PSU Corsair AX-850 Plus Gold Case Corsair 600T (Black) + side panel with 2 140 mm Noctua fans Cooling Corsair H50/2 Noctua NF-P12 (120 mm) Push/Pull- Hard Drives INTEL SSD 120GB-SER 510
Seagate 1TB SATA 600 7200 rpm Hard Drive Internet Speed 3.0 mb Antivirus Microsoft Security Eesentials Browser I.E. 10 default/Firefox Other Info LG BluRay-Read/Write
Sound system
KLipsch-THX
Asus Router RTN-12
2 Noctua 140 added on top of 600t case
Malwarebytes Anti Malware Professional
Windows 7 Firewall |
21 Jul 2012
|
#9 | | Windows 7 HP 64-bit Boynton Beach, FL |
| My System Specs | | System Manufacturer/Model Number Gateway DX4720-03/HP Pavilion dv6 OS Windows 7 HP 64-bit Memory 4GB/4GB Other Info Firefox 10, IE 9, Thunderbird 10, Norton Security Suite (Comcast) |
21 Jul 2012
|
#10 | | Windows 7 Home Premium 64 bit. SP-1 Northern Ohio |
I'm really not sure I don't use it. Try this Start and type in Security and go to security status. It just might be in the program itself.
I use and recommend using MSE. Microsoft Security Essentials - Free Antivirus for Windows | My System Specs | | Computer type PC/Desktop System Manufacturer/Model Number Home made Desktop OS Windows 7 Home Premium 64 bit. SP-1 CPU Intel i7-960-3.2 @ 4.25 Motherboard ASUS P6X58D-E Memory KINGSTON KHX2000C9, Hyper X,12 GIGS Graphics Card MSI/Nvidia/460GTX-Cyclone 1GD5/OC Monitor(s) Displays DYNEX 40 IN. Screen Resolution 1920-1080 or 1280-720 HDMI Keyboard M/S 3000 v 2.0 wireless Mouse M/S 5000 wireless PSU Corsair AX-850 Plus Gold Case Corsair 600T (Black) + side panel with 2 140 mm Noctua fans Cooling Corsair H50/2 Noctua NF-P12 (120 mm) Push/Pull- Hard Drives INTEL SSD 120GB-SER 510
Seagate 1TB SATA 600 7200 rpm Hard Drive Internet Speed 3.0 mb Antivirus Microsoft Security Eesentials Browser I.E. 10 default/Firefox Other Info LG BluRay-Read/Write
Sound system
KLipsch-THX
Asus Router RTN-12
2 Noctua 140 added on top of 600t case
Malwarebytes Anti Malware Professional
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