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Windows 7: Trouble installing ABBYY FineReader Sprint 9.0?

19 Jul 2012   #1

Windows 7 HP 64-bit
 
 
Trouble installing ABBYY FineReader Sprint 9.0?

The Lexmark Pro915 installation disc contains ABBYY Finereader Sprint 9.0. This program allows you to scan a text document to the computer in the .doc format. I have a laptop (an HP) and a desktop (a Gateway) in which both are configured with the same programs, the same security software, the same general settings, and are home networked. The problem is that the laptop functions as it should in terms of scan to computer and .doc, but I can't get ABBYY to load onto the desktop. Lexmark referred me to ABBYY and ABBYY couldn't solve the probem other than saying that something is blocking the program's installation on the desktop computer.

This is quite interesting as I can't figure out how the program loads on one computer but not the other as these computers operate in essentially the same manner. However, there may have been a difference in the manner in which the programs were loaded. For the laptop, I know that I did use the Lexmark installation disc, but I'm not sure if I initially used the disc with the desktop...just loaded ABBYY from the disc's OCR folder. Could it be that there was something else on the installation disc that was needed and not there for ABBYY? I'm thinking this because as the ABBYY program was loading and then stopped, the error message within the ABBYY FineReader 9.0 Sprint Installer dropdown read:

Error getting file security
C:\Program Data\ABBYY\FineReader Sprint\9.0\Licenses\GetLastError:5

This happened even when all security program were disabled or disabled. But, then again, the ABBYY tech and the Lexmark tech never brought this up.

Also, got this error message after deleting everything related to ABBYY and trying to install from the disc after all security programs were disabled (remember that ABBYY, as part of the whole Lexmark installation disc, was installed in the laptop while all security programs were enabled):



I'm not good at working with permissions, but as far as I can tell, I am logged on as the administrator and I also remember (but forgot how) that I designated the folder to be opened by administrator. Could use some help here clearing this administrator matter and what may be blocking installation.

My System SpecsSystem Spec
19 Jul 2012   #2

Windows 7, 64 bit Home SP1, Win 8.1.1 Pro 64 bit
 
 

RIGHT click on the icon to install the program and then LEFT click "Run as Administrator". That may allow it to install. Or, it if you have to reinstall all of the the Lexmark software, do the same thing for the the software, run it as Administrator.
My System SpecsSystem Spec
20 Jul 2012   #3

Windows 7 HP 64-bit
 
 

It appears that I am running the setup as an Administrator, but to no avail. As i am never sure about permissions, here are two screen shots of the Setup.exe Propertes that appear to show that it is being run by an Administrator. Also, I might add, I believe that I am logged on as the Administrator. What interests me in these to screens is that the check marks are greyed...shouldn't they be black?





And should Inherited permissions be checked? What does this mean?



And lastly, note that red alert area within the pictures' icons. What do they signify?

My System SpecsSystem Spec
.


20 Jul 2012   #4

Windows 7 Pro. 64/SP-1
 
 

That could very well mean that you Advance Security System is stopping things.
Just asking now. Did this program come with some kind of printer/scanner?
Is their a particular reason you have choose this product?
My System SpecsSystem Spec
20 Jul 2012   #5

Windows 7 HP 64-bit
 
 

Quote   Quote: Originally Posted by Layback Bear View Post
That could very well mean that you Advance Security System is stopping things.
Just asking now. Did this program come with some kind of printer/scanner?
Is their a particular reason you have choose this product?
Correct, the OCR (ABBYY) was part of a Lexmark disc that came with a Lexmark Pro 915 all-in-one printer. Could it be that the whole disc should have been loaded by an Administrator. That's one of the unkinows as i can't remember if I loaded the disc or just set things up through the printer and not have used the disc? But, then again, as I load on as an Administrator, if I did load the disc, then it should have been loaded by an Administrator anyway???
My System SpecsSystem Spec
21 Jul 2012   #6

Windows 7 Pro. 64/SP-1
 
 

Do you need that program for some reason? Many times programs are added to things like printers, video cards, ect. that you don't need or want. Does your all in 1 work as it should?
My System SpecsSystem Spec
21 Jul 2012   #7

Windows 7 HP 64-bit
 
 

Yeah, I need the ABBYY program for the following reason: It enables a text document to be scanned into this computer as a .doc. Otherwise, I would have to scan text document as jpg's.
My System SpecsSystem Spec
21 Jul 2012   #8

Windows 7 Pro. 64/SP-1
 
 

Advance Security Systems has been known to cause problems. Can you turn it off and then install your program?
My System SpecsSystem Spec
21 Jul 2012   #9

Windows 7 HP 64-bit
 
 

How does one turnit off?
My System SpecsSystem Spec
21 Jul 2012   #10

Windows 7 Pro. 64/SP-1
 
 

I'm really not sure I don't use it. Try this Start and type in Security and go to security status. It just might be in the program itself.
I use and recommend using MSE.
Microsoft Security Essentials - Free Antivirus for Windows
My System SpecsSystem Spec
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 Trouble installing ABBYY FineReader Sprint 9.0?





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