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Windows 7: Save As/Open Dialog not opening in any/all programs. Causes crash.

29 Jul 2012   #1
15blackknight

Windows 7 Starter Edition
 
 
Save As/Open Dialog not opening in any/all programs. Causes crash.

Hi,

The save as/open dialogue box is not opening in any of the programs on my laptop. I use a Asus PEM 1015 with a Intel Atom N550 processor and Windows 7 starter edition.

The save as/open dialog box does not open in any of the programs including all office products, chrome, firefox, paint etc. The program crashes when I try to save as/open any file.

I am not really very good at technical things, so don't know how to put up an error report detailing what the problem is.

However, I searched the forums and found this solution to my problems,

Quote   Quote: Originally Posted by Bill2 View Post
Click on Start button, in Search box type regedit and click on the regedit icon in the search results. Navigate to the following key.

HKEY_CURRENT_USER\Software\Microsoft\ Office\12.0\Word\Data

(That number might be 12.0 or 11.0 or 10.0 depending on which version of Office you have installed). Then do the following.
  1. Click Data, then click Export on the File menu.
  2. Name the file Windata.reg, and then save the file to the desktop.
  3. Click Delete on the Edit menu, and then click Yes.
  4. Exit Registry Editor.
  5. Now test whether the crash happens again.
It worked, but only for a day. The problem is back, and now repeating the above steps also do not help.

(I have also tried an SFC/Scannow. But it always stops at 21%.)

Please advice.

Thanks a lot.
Blackknight


My System SpecsSystem Spec
.

29 Jul 2012   #2
kegobeer

Windows 7 Ultimate x64 SP1
 
 

If the scan stops, there's something wrong with the OS. What error message is displayed when it fails?
My System SpecsSystem Spec
29 Jul 2012   #3
15blackknight

Windows 7 Starter Edition
 
 

It says:

"windows resource protection could not perform the requested operation"
My System SpecsSystem Spec
.


29 Jul 2012   #4
kegobeer

Windows 7 Ultimate x64 SP1
 
 

Take a look at this thread and follow the instructions on how to examine the cbs.log file. Post the text file in your next reply.

Error message "Windows Resource Protection could not perform the - Microsoft Answers
My System SpecsSystem Spec
29 Jul 2012   #5
15blackknight

Windows 7 Starter Edition
 
 

I followed the steps mentioned, but the .txt file was empty, and was a 0kb file. To be sure, I deleted it, and followed the steps again. Still the same.

But maybe I'm just a moron who doesn't get these things, so still I tried to attach the file here, but it says upload failed.

I tried to upload the CBS.log file, in case that might help, but that upload also failed.

(I cannot open the upload dialog, so i just drag and drop the attachment in the manage attachments page and then once it is selected, click upload.
My System SpecsSystem Spec
29 Jul 2012   #6
kegobeer

Windows 7 Ultimate x64 SP1
 
 

Ok, perform another sfc /scannow from an elevated command prompt. When it fails, just go to C:\Windows\Logs\CBS and see how large the cbs.log file is.
My System SpecsSystem Spec
29 Jul 2012   #7
15blackknight

Windows 7 Starter Edition
 
 

It was 83kb before the scan and is 110kb now after the scan.

and also, thanks for putting up with me and this problem.
My System SpecsSystem Spec
29 Jul 2012   #8
kegobeer

Windows 7 Ultimate x64 SP1
 
 

Ok, now just copy it and paste it on your desktop. Once you do that, you can open it with notepad.
My System SpecsSystem Spec
29 Jul 2012   #9
15blackknight

Windows 7 Starter Edition
 
 

Ya, I was able to.

I have attached the file.


Attached Files
File Type: log CBS.log (111.6 KB, 16 views)
My System SpecsSystem Spec
29 Jul 2012   #10
kegobeer

Windows 7 Ultimate x64 SP1
 
 

Have you done any tweaking to your operating system?
My System SpecsSystem Spec
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 Save As/Open Dialog not opening in any/all programs. Causes crash.




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