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Windows 7: Above Acrobat Professional

13 Sep 2012   #1
JackNaylorPE

Windows 7 - 64 bit
 
 
Above Acrobat Professional

Two problems:

1. When making a PDF from any application, the distiller is launched but the "Save As" window which would normally land on top of the program, does not. I have to click on the task bar / tray icon to bring the window on top. The icon interestingly enough is the blank windows icon that gets used when windows can't find an appropriate icon.

2. More than half the time, the system freezes.

This appears to be related to the firewall / AV suite (Zone Alarm Internet Security Suite) in that if I shut it down, I can eliminate the problem. After closing the suite,m I must go into task manager and shut down the distiller process and then I can try again. Checking the program settings within the firewall, there is no separate line for the distiller process, so I haven't been able to figure out how to clear it.


My System SpecsSystem Spec
.

13 Sep 2012   #2
Lady Fitzgerald

Win 7 Ultimate 64 bit
 
 

I have Acrobat Standard 9.5.2 and Zone alarm and the two play well together. What are your settings in Zone Alarm for Acrobat?
My System SpecsSystem Spec
16 Sep 2012   #3
JackNaylorPE

Windows 7 - 64 bit
 
 

Distiller isn't listed (C = check mark / ? - Ask)

Process - Trust Level - Outbound Trusted - Outbound Internet - Inbound Trusted - Inbound Internet

Adobe Acrobat ? - C - C - ? - ?
Adobe Acrobat Speed launcher ? - ? - ? - ? - ?
Adobe Acrobat Update Service ? - ? - ? - ? - ?
Adobe Application Manager ? - C - C - ? - ?
Adobe Bootstrapper for Single Installation ? - ? - ? - ? - ?
Adobe Extractor ? - ? - ? - ? - ?
Adobe Life Cycle Designer ? - ? - ? - ? - ?
Adobe Reader ? - ? - ? - ? - ?
Adobe Reader and Acrobat Manager ? - ? - ? - ? - ?
Adobe Reader and Acrobat Manager Helper ? - ? - ? - ? - ?

Note ... the Window thing happens even w/ ZA disabled.
My System SpecsSystem Spec
.


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 Above Acrobat Professional




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