Recurring CorelDraw App Crash

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  1. Posts : 9
    Win7 Pro 64
       #1

    Recurring CorelDraw App Crash


    Well, I HOPE this is the correct board for this post, the "Crashes" board seems to be for BSOD crashes only.

    Anyway, I have a serious recurring program crash "uh..stopped working" that despite countless hours of Web surfing and reading, I can't solve. The app is CorelDraw X5 and while I can make the crash recur, I can't pin down exactly what action caused it. I have the same problem on two different machines, desktop and notebook, so I don't think it's hardware-related.

    I ran the SF Diag tool and have attached the associated ZIP file, hopefully someone here can at least get me going in the right direction.

    TIA
    KB
    Recurring CorelDraw App Crash Attached Files
      My Computer


  2. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #2

    Welcome aboard.

    You need to update your BIOS, as I think.
    Event[3618]:
    Log Name: System
    Source: Microsoft-Windows-HAL
    Date: 2012-04-10T19:18:28.264
    Event ID: 12
    Task: N/A
    Level: Error
    Opcode: Info
    Keyword: N/A
    User: N/A
    User Name: N/A
    Computer: ASUSP5WE
    Description:
    The platform firmware has corrupted memory across the previous system power transition. Please check for updated firmware for your system.
    Code:
    BIOS Version/Date    American Megatrends Inc. 1203, 5/7/2009
    It is somehow old, and it requires an update.

    You need to update nvidia display driver.
    Event[2270]:
    Log Name: System
    Source: Microsoft-Windows-WindowsUpdateClient
    Date: 2012-04-10T13:53:19.683
    Event ID: 20
    Task: Windows Update Agent
    Level: Error
    Opcode: Installation
    Keyword: Installation,Failure
    User: S-1-5-18
    User Name: NT AUTHORITY\SYSTEM
    Computer: ASUSP5WE
    Description:
    Installation Failure: Windows failed to install the following update with error 0x80070103: nVidia - Display, Other hardware - NVIDIA GeForce 8600 GT
    .

    .Net framework security update failed to be installed.

    Event[2845]:
    Log Name: System
    Source: Microsoft-Windows-WindowsUpdateClient
    Date: 2012-04-10T15:28:22.172
    Event ID: 20
    Task: Windows Update Agent
    Level: Error
    Opcode: Installation
    Keyword: Installation,Failure
    User: S-1-5-18
    User Name: NT AUTHORITY\SYSTEM
    Computer: ASUSP5WE
    Description:
    Installation Failure: Windows failed to install the following update with error 0x80242016: Security Update for Microsoft .NET Framework 3.5.1 on Windows 7 and Windows Server 2008 R2 for x64-based Systems (KB2656372)
    .
    Try this tutorial: Windows Update - Reset



    If you have an USB disk attached, remove it.


    The file unlocker you are using is saying to be no matching to your system (bitlocker may be, or any third party program?) Disable it.


    ► Finally, Enable Driver Verifier, run it for 24 hours or the occurrence of the next crash.


    Report us.
      My Computer


  3. Posts : 9
    Win7 Pro 64
    Thread Starter
       #3

    Arc: Thanks for the welcome aboard and for the quick response.

    I do not know why those dump files told you the BIOS and display adapter needed updating, they do not. I have the last BIOS version for this Asus board, 1203 and the nVidia driver is the latest dated 8/30/12. As for .Net framework, it may have been one of the things that didn't get re-updated after I rolled back to a SRP dated about a week ago that I know was good. I just ran Windoze Update and did 40-some updates.

    Next, I attempted to replicate the app crash and it took less than a minute so, I have re-run SF Diags and, I created a dump file from Task Manager on the coreldrw.exe process but unfortunately, it's 600mb so I didn't include it in the SF ZIP. Please let me know if the newest data is still showing BIOS and Display Driver out of date along with the Net Framework baloney. If so, I think I will be forced to do a clean install of Win7.

    Thanks again,

    KB
    Recurring CorelDraw App Crash Attached Files
      My Computer


  4. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #4

    Kilo, your dump is not showing anything that informative, that is why I suggested you to enable driver verifier.
    Code:
    ..................................................
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck A, {10, 2, 1, fffff80002aa7340}
    
    Probably caused by : memory_corruption ( nt!MiReplenishPageSlist+c0 )
    
    Followup: MachineOwner
    ---------
    It is the initial report that your dump gives.

    I got your bios info from the MSINFO.sys you have uploaded.

    I got the nvidia and .net info from the eventsys.txt file you have uploaded.

    all, all those are same in the latest zip you supplied, too.
      My Computer


  5. Posts : 9
    Win7 Pro 64
    Thread Starter
       #5

    OK, ARC, I guess I'm resigned to yet another clean install of Windoze..<sigh>

    Thanks
      My Computer


  6. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #6

    Sorry to say, but this thing may be there, too
    Event[3618]:
    Log Name: System
    Source: Microsoft-Windows-HAL
    Date: 2012-04-10T19:18:28.264
    Event ID: 12
    Task: N/A
    Level: Error
    Opcode: Info
    Keyword: N/A
    User: N/A
    User Name: N/A
    Computer: ASUSP5WE
    Description:
    The platform firmware has corrupted memory across the previous system power transition. Please check for updated firmware for your system.
    As the clean install will do nothing to this.

    It is the same for the display driver, too.
    You are to do all those manually.
      My Computer


  7. Posts : 9
    Win7 Pro 64
    Thread Starter
       #7

    Not sure what you mean by,

    "as the clean install will do nothing to this".

    Are you saying that even a reformat of the drive and a fresh install of Windows won't cure the HAL 3618 error about the firmware corrupting memory? If so, does that mean a new motherboard?

    Also, for what it's worth, I tried the Driver Verification and it BSOD on the next boot. I had to drop back to "the last known good Windows condition".
      My Computer


  8. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #8

    kilobravo said:
    Not sure what you mean by,

    "as the clean install will do nothing to this".

    Are you saying that even a reformat of the drive and a fresh install of Windows won't cure the HAL 3618 error about the firmware corrupting memory?
    Most probably, as it will see the same BIOS.
    kilobravo said:
    If so, does that mean a new motherboard?
    Not exactly, but maybe a new BIOS version. IF needed, we may ask some help from our hardware experts who will guide you in it in a better manner.

    kilobravo said:
    Also, for what it's worth, I tried the Driver Verification and it BSOD on the next boot. I had to drop back to "the last known good Windows condition".
    Can you tell me what's the Bugcheck code? The information is needed, and the dump too, if possible.

    And, if yours is a OEM license, motherboard changing may cause the license to turn void.
      My Computer


  9. Posts : 9
    Win7 Pro 64
    Thread Starter
       #9

    No idea what you mean by "Bugcheck code" Also, no idea what "dump" you are requesting.

    My install is a retail-purchased OEM copy of Win7 Pro so shouldn't be any licensing issues, I reformatted and re-installed a few months back when I put a solid state boot drive in.
      My Computer


  10. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #10

    Recurring CorelDraw App Crash-bugcode_usb_driver.png
    This is a bugcheck code... the "stop ............" thing. And the dump is what you uploaded twice earlier.

    Usually OEM licenses are tagged with hardware (specially motherboard) and cannot be activated on any other motherboard.
    Users who run a Microsoft Original Equipment Manufacturer (OEM) operating system may upgrade or replace most of the hardware components on the computer and still maintain the license for the original Microsoft OEM operating system software provided by the OEM, with the exception of an upgrade or a replacement of the motherboard.
    Source

    That is why, I suggest you to update the BIOS, if you dont think that is is really that old that I am getting from the MSINFO32.
      My Computer


 
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