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Windows 7: Recurring CorelDraw App Crash


14 Sep 2012   #1

Win7 Pro 64
 
 
Recurring CorelDraw App Crash

Well, I HOPE this is the correct board for this post, the "Crashes" board seems to be for BSOD crashes only.

Anyway, I have a serious recurring program crash "uh..stopped working" that despite countless hours of Web surfing and reading, I can't solve. The app is CorelDraw X5 and while I can make the crash recur, I can't pin down exactly what action caused it. I have the same problem on two different machines, desktop and notebook, so I don't think it's hardware-related.

I ran the SF Diag tool and have attached the associated ZIP file, hopefully someone here can at least get me going in the right direction.

TIA
KB



Attached Files
File Type: zip kilobravo.zip (1.32 MB, 30 views)
My System SpecsSystem Spec
.

14 Sep 2012   #2
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Welcome aboard.

You need to update your BIOS, as I think.
Quote:
Event[3618]:
Log Name: System
Source: Microsoft-Windows-HAL
Date: 2012-04-10T19:18:28.264
Event ID: 12
Task: N/A
Level: Error
Opcode: Info
Keyword: N/A
User: N/A
User Name: N/A
Computer: ASUSP5WE
Description:
The platform firmware has corrupted memory across the previous system power transition. Please check for updated firmware for your system.
Code:
BIOS Version/Date    American Megatrends Inc. 1203, 5/7/2009
It is somehow old, and it requires an update.

You need to update nvidia display driver.
Quote:
Event[2270]:
Log Name: System
Source: Microsoft-Windows-WindowsUpdateClient
Date: 2012-04-10T13:53:19.683
Event ID: 20
Task: Windows Update Agent
Level: Error
Opcode: Installation
Keyword: Installation,Failure
User: S-1-5-18
User Name: NT AUTHORITY\SYSTEM
Computer: ASUSP5WE
Description:
Installation Failure: Windows failed to install the following update with error 0x80070103: nVidia - Display, Other hardware - NVIDIA GeForce 8600 GT
.
.Net framework security update failed to be installed.

Quote:
Event[2845]:
Log Name: System
Source: Microsoft-Windows-WindowsUpdateClient
Date: 2012-04-10T15:28:22.172
Event ID: 20
Task: Windows Update Agent
Level: Error
Opcode: Installation
Keyword: Installation,Failure
User: S-1-5-18
User Name: NT AUTHORITY\SYSTEM
Computer: ASUSP5WE
Description:
Installation Failure: Windows failed to install the following update with error 0x80242016: Security Update for Microsoft .NET Framework 3.5.1 on Windows 7 and Windows Server 2008 R2 for x64-based Systems (KB2656372)
.
Try this tutorial: Windows Update - Reset



If you have an USB disk attached, remove it.


The file unlocker you are using is saying to be no matching to your system (bitlocker may be, or any third party program?) Disable it.


► Finally, Enable Driver Verifier, run it for 24 hours or the occurrence of the next crash.


Report us.
My System SpecsSystem Spec
14 Sep 2012   #3

Win7 Pro 64
 
 

Arc: Thanks for the welcome aboard and for the quick response.

I do not know why those dump files told you the BIOS and display adapter needed updating, they do not. I have the last BIOS version for this Asus board, 1203 and the nVidia driver is the latest dated 8/30/12. As for .Net framework, it may have been one of the things that didn't get re-updated after I rolled back to a SRP dated about a week ago that I know was good. I just ran Windows Update and did 40-some updates.

Next, I attempted to replicate the app crash and it took less than a minute so, I have re-run SF Diags and, I created a dump file from Task Manager on the coreldrw.exe process but unfortunately, it's 600mb so I didn't include it in the SF ZIP. Please let me know if the newest data is still showing BIOS and Display Driver out of date along with the Net Framework baloney. If so, I think I will be forced to do a clean install of Windows 7.

Thanks again,

KB


Attached Files
File Type: zip kilobravo.zip (1.35 MB, 10 views)
My System SpecsSystem Spec
.


14 Sep 2012   #4
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Kilo, your dump is not showing anything that informative, that is why I suggested you to enable driver verifier.
Code:
..................................................
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {10, 2, 1, fffff80002aa7340}

Probably caused by : memory_corruption ( nt!MiReplenishPageSlist+c0 )

Followup: MachineOwner
---------
It is the initial report that your dump gives.

I got your bios info from the MSINFO.sys you have uploaded.

I got the nvidia and .net info from the eventsys.txt file you have uploaded.

all, all those are same in the latest zip you supplied, too.
My System SpecsSystem Spec
14 Sep 2012   #5

Win7 Pro 64
 
 

OK, ARC, I guess I'm resigned to yet another clean install of Windows..<sigh>

Thanks
My System SpecsSystem Spec
14 Sep 2012   #6
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Sorry to say, but this thing may be there, too
Quote:
Event[3618]:
Log Name: System
Source: Microsoft-Windows-HAL
Date: 2012-04-10T19:18:28.264
Event ID: 12
Task: N/A
Level: Error
Opcode: Info
Keyword: N/A
User: N/A
User Name: N/A
Computer: ASUSP5WE
Description:
The platform firmware has corrupted memory across the previous system power transition. Please check for updated firmware for your system.
As the clean install will do nothing to this.

It is the same for the display driver, too.
You are to do all those manually.
My System SpecsSystem Spec
14 Sep 2012   #7

Win7 Pro 64
 
 

Not sure what you mean by,

"as the clean install will do nothing to this".

Are you saying that even a reformat of the drive and a fresh install of Windows won't cure the HAL 3618 error about the firmware corrupting memory? If so, does that mean a new motherboard?

Also, for what it's worth, I tried the Driver Verification and it BSOD on the next boot. I had to drop back to "the last known good Windows condition".
My System SpecsSystem Spec
14 Sep 2012   #8
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Quote   Quote: Originally Posted by kilobravo View Post
Not sure what you mean by,

"as the clean install will do nothing to this".

Are you saying that even a reformat of the drive and a fresh install of Windows won't cure the HAL 3618 error about the firmware corrupting memory?
Most probably, as it will see the same BIOS.
Quote   Quote: Originally Posted by kilobravo View Post
If so, does that mean a new motherboard?
Not exactly, but maybe a new BIOS version. IF needed, we may ask some help from our hardware experts who will guide you in it in a better manner.

Quote   Quote: Originally Posted by kilobravo View Post
Also, for what it's worth, I tried the Driver Verification and it BSOD on the next boot. I had to drop back to "the last known good Windows condition".
Can you tell me what's the Bugcheck code? The information is needed, and the dump too, if possible.

And, if yours is a OEM license, motherboard changing may cause the license to turn void.
My System SpecsSystem Spec
14 Sep 2012   #9

Win7 Pro 64
 
 

No idea what you mean by "Bugcheck code" Also, no idea what "dump" you are requesting.

My install is a retail-purchased OEM copy of Windows 7 Pro so shouldn't be any licensing issues, I reformatted and re-installed a few months back when I put a solid state boot drive in.
My System SpecsSystem Spec
14 Sep 2012   #10
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Name:  bugcode_usb_driver.PNG
Views: 8
Size:  21.1 KB
This is a bugcheck code... the "stop ............" thing. And the dump is what you uploaded twice earlier.

Usually OEM licenses are tagged with hardware (specially motherboard) and cannot be activated on any other motherboard.
Quote:
Users who run a Microsoft Original Equipment Manufacturer (OEM) operating system may upgrade or replace most of the hardware components on the computer and still maintain the license for the original Microsoft OEM operating system software provided by the OEM, with the exception of an upgrade or a replacement of the motherboard.
Source

That is why, I suggest you to update the BIOS, if you dont think that is is really that old that I am getting from the MSINFO32.


My System SpecsSystem Spec
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 Recurring CorelDraw App Crash




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