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Windows 7: Installer crashes when trying to install non Microsoft programs


03 Oct 2012   #1

Windows 7 Ultimate x64
 
 
Installer crashes when trying to install non Microsoft programs

I am having an issue where I cannot install certain programs. Namely Java and the software needed to manage a Logitech web cam I just bought. I know that the files are not corrupted for the Logitech because I was able to install it on my laptop without any issues and I was able to install it on a virtual machine I have on here with the same exact OS (Windows 7 ultimate 64 bit) . I recently installed Windows Office and I did not run into any issues. When I check the event viewer I see the following:

for the java failure:

Log Name: Application
Source: Application Error
Date: 10/3/2012 1:06:02 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: XXXXXXX
Description:
Faulting application name: msiexec.exe, version: 5.0.7601.17514, time stamp: 0x4ce792c4
Faulting module name: mscoreei.dll, version: 4.0.30319.237, time stamp: 0x4dd23339
Exception code: 0xc0000005
Fault offset: 0x00031bc7
Faulting process id: 0x110c
Faulting application start time: 0x01cda124c881d010
Faulting application path: C:\Windows\SysWOW64\msiexec.exe
Faulting module path: C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscoreei.dll
Report Id: 06530a22-0d18-11e2-9edd-005056c00008

For the Logitech failure:


Faulting application name: MSetup.exe, version: 2.19.0.11, time stamp: 0x4e0a69f0
Faulting module name: mscoreei.dll, version: 4.0.30319.237, time stamp: 0x4dd23339
Exception code: 0xc0000005
Fault offset: 0x00031bcd
Faulting process id: 0x1e68
Faulting application start time: 0x01cda118fbfdccd3
Faulting application path: C:\Users\XXXXX\AppData\Local\Temp\Logitech_Webcam_2.31.1044.0\MSetup.exe
Faulting module path: C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscoreei.dll
Report Id: 6c92e6ce-0d0c-11e2-9edd-005056c00008

If there is anything else that I can provide that may help figure out what is going on please let me know and I will upload it. Will the ReportArchive help located at: C:\Users\XXXXXX\AppData\Local\Microsoft\Windows\WER\ReportArchive

help? All help is greatly appreciated. I hate to have to go to my back up archives and keep restoring until this works again.

Thanks!

My System SpecsSystem Spec
.

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 Installer crashes when trying to install non Microsoft programs




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