|12 Oct 2012||#1|
Application (Developed in VFP) is getting stuck
Among thousands of other clients who are using the same application, only one client is experiencing this issue.
Also there is no particular area this issue is appearing in the application, it has been reported in different places in the application.
What happens is, suddenly application gets hanged with the window below
<Apllication name>.exe is not responding
<Close the program>
<Wait for the program to respond>
“Wait for the program to respond” has never worked and only choice is to click on the “Close the program”
PC always had enough RAM & Processing wherever the issue appeared during the past.
Server OS is Windows 2008 (SMB2) (where the application is installed) and the client PC is Windows 7 professional sp1.
This problem is already become annoying for the user and we have no clue of what is happening.
Following the windows error report received from the client. Please let me know whether you need more information like BSOD report or anything.
Log Name: Application Source: Windows Error Reporting Date: 3/10/2012 10:14:34 AM Event ID: 1001 Task Category: None Level: Information Keywords: Classic User: N/A Computer: WS-FGE01341.abesque.com.au Description: Fault bucket 3141715661, type 5 Event Name: AppHangB1 Response: Not available Cab Id: 0 Problem signature: P1: REMOVED53400.EXE P2: 188.8.131.52 P3: 41bdebae P4: c865 P5: 0 P6: P7: P8: P9: P10: Attached files: C:\Users\scoolican\AppData\Local\Temp\WER874B.tmp.appcompat.txt C:\Users\scoolican\AppData\Local\Temp\WER875B.tmp.WERInternalMetadata.xml These files may be available here: C:\Users\scoolican\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppHang_REMOVED53400.EXE_2676ca95f670d2ce9d58673ea43694eedd92bae_0c5c93e8 Analysis symbol: Rechecking for solution: 0 Report Id: 7d31ac15-0cff-11e2-84e7-1803734691f8 Report Status: 0 Event Xml: <Event xmlns="Error"> <System> <Provider Name="Windows Error Reporting" /> <EventID Qualifiers="0">1001</EventID> <Level>4</Level> <Task>0</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2012-10-03T02:14:34.000000000Z" /> <EventRecordID>13459</EventRecordID> <Channel>Application</Channel> <Computer>WS-FGE01341.abesque.com.au</Computer> <Security /> </System> <EventData> <Data>3141715661</Data> <Data>5</Data> <Data>AppHangB1</Data> <Data>Not available</Data> <Data>0</Data> <Data>REMOVED53400.EXE</Data> <Data>184.108.40.206</Data> <Data>41bdebae</Data> <Data>c865</Data> <Data>0</Data> <Data> </Data> <Data> </Data> <Data> </Data> <Data> </Data> <Data> </Data> <Data> C:\Users\scoolican\AppData\Local\Temp\WER874B.tmp.appcompat.txt C:\Users\scoolican\AppData\Local\Temp\WER875B.tmp.WERInternalMetadata.xml</Data> <Data>C:\Users\scoolican\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppHang_REMOVED53400.EXE_2676ca95f670d2ce9d58673ea43694eedd92bae_0c5c93e8</Data> <Data> </Data> <Data>0</Data> <Data>7d31ac15-0cff-11e2-84e7-1803734691f8</Data> <Data>0</Data> </EventData> </Event> 2 Log Name: Application Source: Application Hang Date: 3/10/2012 10:14:34 AM Event ID: 1002 Task Category: (101) Level: Error Keywords: Classic User: N/A Computer: WS-FGE01341.abesque.com.au Description: The program REMOVED53400.exe version 0.0.0.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel. Process ID: 438 Start Time: 01cda0f848720143 Termination Time: 0 Application Path: Q:\REMOVED\REMOVED53400.exe Report Id: 7d31ac15-0cff-11e2-84e7-1803734691f8 Event Xml: <Event xmlns="Error"> <System> <Provider Name="Application Hang" /> <EventID Qualifiers="0">1002</EventID> <Level>2</Level> <Task>101</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2012-10-03T02:14:34.000000000Z" /> <EventRecordID>13460</EventRecordID> <Channel>Application</Channel> <Computer>WS-FGE01341.abesque.com.au</Computer> <Security /> </System> <EventData> <Data>REMOVED53400.exe</Data> <Data>0.0.0.0</Data> <Data>438</Data> <Data>01cda0f848720143</Data> <Data>0</Data> <Data>Q:\REMOVED\REMOVED53400.exe</Data> <Data>7d31ac15-0cff-11e2-84e7-1803734691f8</Data> <Binary>55006E006B006E006F0077006E0000000000</Binary> </EventData> </Event>
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