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Windows 7: Cannot sign into Windows Live Messenger 2012. WLM 2011 works fine.

29 Oct 2012   #1

Windows 7 Professional Service Pack 1 x64
 
 
Cannot sign into Windows Live Messenger 2012. WLM 2011 works fine.

Roughly a week ago for an unknown reason I became unable to log into Windows Live Messenger 2012. Up until this point I was using 2012 just fine. If I uninstall and install 2011 I can sign in fine, which seems to rule out firewall/antivirus issues. I can log in with my account on the web and other devices. If I re-install 2012, no luck

I've tried virtually every process listed on the Internet and cannot resolve this. Worse, the error message has changed as I try different fixes. Currently it is 800706be. I've completely deleted Windows Essentials multiple times and always get the same issue

MalwareBytes and Kaspersky scan comes back clean. I've run registry fixes with RegCure and RegZooka

From the Messenger splash screen
If I go to Options > Connections > Advanced Settings and Test the HTTP connection setting i get the followingle
"We are unable to connect (80072f06)"

when I try to sign into Messenger, it says the service is unavailable and leaves the following in the Event Viewer
------------------------------------------------
Fault bucket 3186599919, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: wlcomm.exe
P2: 16.4.3505.912
P3: 50511008
P4: StackHash_6e44
P5: 6.1.7601.17725
P6: 4ec49b8f
P7: c0000374
P8: 000ce6c3
P9:
P10:
Attached files:
C:\Users\jeremy.perella\AppData\Local\Temp\WERB75F.tmp.WERInternalMetadata.xml
These files may be available here:
C:\Users\jeremy.perella\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_wlcomm.exe_9bc392 55e1c2cd3f88dd9fb4a26117f3a394778_2106c19c
Analysis symbol:
Rechecking for solution: 0
Report Id: 4a96fd1c-2188-11e2-8968-9cb70deb7055
Report Status: 0

------------------------------------------------------------------------

Faulting application name: wlcomm.exe, version: 16.4.3505.912, time stamp: 0x50511008
Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec49b8f
Exception code: 0xc0000374
Fault offset: 0x000ce6c3
Faulting process id: 0x2108
Faulting application start time: 0x01cdb5950c44facd
Faulting application path: C:\Program Files (x86)\Windows Live\Contacts\wlcomm.exe
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: 4a96fd1c-2188-11e2-8968-9cb70deb7055

This seems to be the root cause of my issue.

I'm attaching various logs I've collected. Any help would be MUCH appreciated.

thanks!



Attached Files
File Type: txt EventViewerLog.txt (12.3 KB, 1 views)
File Type: pdf EventViewer.pdf (34.0 KB, 2 views)
File Type: log hijackthis.log (18.2 KB, 1 views)
File Type: txt 2012_WLM_SIGNIN.txt (20.5 KB, 1 views)
File Type: txt 2012_WLM_HTTP_TEST.txt (1.3 KB, 1 views)
File Type: txt 2012_WLM_TCP_TEST.txt (2.1 KB, 1 views)
File Type: txt ContactsLog.txt (128.7 KB, 1 views)
My System SpecsSystem Spec
.

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 Cannot sign into Windows Live Messenger 2012. WLM 2011 works fine.





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