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Windows 7: Problem while performing full system scan with Avira

03 Nov 2012   #1

windows 7 ultimate x32
 
 
Problem while performing full system scan with Avira

until Sep 2012, I did not encounter any issues while using Avira - Free Version, for a complete system scan. I have an habit of scanning entire system once or twice a month.

Since, first week of October or late Sep.. I have been having issues with Avira when I initiate a full system scan.

The scan stops at 18.1% - it just blinks over there.. as if software is shivering out of cold.

Used Time - works properly
nothing else changes.

It stops exactly at :
C:\ProgramData\{some random numbers and alphabets}\mia.lib

It gets stuck even when I try to cancel the scan, I am usually rebooting to get over this mess.

I tried Malware Bytes scan.. it didn't give me any errors.

Just in case needed, I have Windows 7 with 2GB RAM, 500GB HDD - Dell Laptop

I would like to have suggestions on what I can do ? Do I need to switch AV or any configuration changes I have to make to my system ?

help would be appreciated.

My System SpecsSystem Spec
.

03 Nov 2012   #2

Microsoft Community Contributor Award Recipient

Win 7 Pro 64-bit
 
 

Don't know if this will help or not but it may. Avira may have become damaged or corrupt for some unknown reason so it may help to uninstall your current version and reinstall a clean copy. If for some reason you can't uninstall from control panel > programs and features, follow the instructions in this Avira article:

Instructions for manual uninstallation

Once the product has been uninstalled you can reinstall fresh copy.

Avira Free Antivirus 2013 | Download Best Free Antivirus Software
My System SpecsSystem Spec
03 Nov 2012   #3

windows 7 ultimate x32
 
 

Quote   Quote: Originally Posted by marsmimar View Post
Don't know if this will help or not but it may. Avira may have become damaged or corrupt for some unknown reason so it may help to uninstall your current version and reinstall a clean copy. If for some reason you can't uninstall from control panel > programs and features, follow the instructions in this Avira article:

Instructions for manual uninstallation

Once the product has been uninstalled you can reinstall fresh copy.

Avira Free Antivirus 2013 | Download Best Free Antivirus Software
thanks mate, it helped really. I just uninstalled Avira & reinstalled new version. Performed scan, it worked like charm.

Thanks once again for your time & inputs
My System SpecsSystem Spec
.


03 Nov 2012   #4

Microsoft Community Contributor Award Recipient

Win 7 Pro 64-bit
 
 

That's great news. Thanks for posting back!
My System SpecsSystem Spec
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 Problem while performing full system scan with Avira




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