New
#31
To be fair, this policy of theirs was just enacted sometime these past few months and to qualify for free upgrades, one has to have purchased the prior version within the grace period (each product has its own grace period):
O&O Software - Grace Period Upgrade
I had purchased their DiskImage v3.x software in June and literally two weeks later they announced the release of v4.x. When I emailed them about qualifying for a free upgrade given the small window between the two events, they denied my request.
It wasn't until early October that I spotted their change of heart policy and again asked about my experience. At that point they did grant me a free upgrade.