|10 Dec 2012||#1|
Apps crash with event ID 1000, mostly exception code 0xc0000374
Hi. First time posting. I've got a new PC, Windows 7 Home Premium x64. I have installed Adobe CS6 on it. Illustrator crashes at least once/day, and Microsoft Outlook 2003 crashes a few times/week also. Both list Event ID 1000.
I have uninstalled and re-installed both with no luck. There is seemingly no pattern to the crashes, sometimes occur while printing, saving, importing objects and sometimes while that program is sitting in the background.
Here is the error log for two of the crashes:
Faulting application name: Illustrator.exe, version: 188.8.131.522, time stamp: 0x5056c659
Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec4aa8e
Exception code: 0xc0000374
Fault offset: 0x00000000000c40f2
Faulting process id: 0x1530
Faulting application start time: 0x01cdd496cc31692a
Faulting application path: C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\Illustrator.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 5296a8dc-40ad-11e2-81f0-e06995e36c7a
Faulting application name: OUTLOOK.EXE, version: 11.0.5510.0, time stamp: 0x3f1380f0
Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec49b8f
Exception code: 0xc0000264
Fault offset: 0x000a2495
Faulting process id: 0xe60
Faulting application start time: 0x01cdd3b2f4b979c4
Faulting application path: C:\Program Files (x86)\Microsoft Office\OFFICE11\OUTLOOK.EXE
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: 03a5ecbc-3fe9-11e2-8347-e06995e36c7a
Since I can't recreate the problem it's driving me crazy trying to figure it out. Anyone have any ideas?
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