|07 Jan 2013||#1|
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Unable To Access Quarantined Files From Exp. Software Sec. Program!
Hello. I have an important question to ask you. I ran a trial of a lesser known Internet security software program for 30 days. I vaguely recall seeing a few quarantined files encrypted in the program but did not investigate the specific quarantined files at that time. This was near the end of the trial period. They may be or not be actually infected, but I quickly recall seeing a few important files quarantined. Overall, I was unhappy with the manner of this Internet security software program operated. Now, after the trial ended, I was planning to remove this very known Internet security software program from my system. However before I did, I had to verify the Internet security software program's quarantined files.
Now, when I opened the program interface, I see the program is COMPLETELY blackened out and I cannot access ANY PART of this program's functions since it requires me to now purchase the program. I do not wish too. I was completely unaware that I would have difficulties accessing my quarantined files after the trial ended. Now, I contacted their technical support online and they told me that after the trial is complete, there is NO WAY for me to access my quarantined files and I am out of luck unless I purchased a subscription to reactivate the program. Now, I FIND THIS CRIMINAL!!!
Even if they shutdown the program activation with active system protection following the trial period, they should at least still allow me access to my quarantine file functions and my past history functions!!! At this point, I would think that they could give me one 1-3 day re-activation period with their current installed Internet security software program so I can get immediate short term access to my quarantine files. If they refuse to assist me in accessing my files, I am thinking of a small claims court lawsuit against this known Internet security software program. For your information, I have not removed or uninstalled this lesser known Internet security software program to date from the system.
Questions: Your thoughts? What can I do? Please explain.
System: Windows 7 x64
|My System Specs|
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