Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Which remote support software to purchase for a 50+ user base

15 Jan 2013   #1
Mr Davo

Windows 7 (XP, by Virtualization)
 
 
Which remote support software to purchase for a 50+ user base

Hi Everyone,

I am currently trying to decide on the best remote support software to purchase for a 50+ workstation business. I have experimented with Real VNC and TeamViewer, and whilst they are quite comparable I noticed that TeamViewer has a feature called "Seamless Windows" (if anybody knows anything about this feature can you please let me know).

I will be providing remote support to local users, and several interstate branches - therefore the software that I decide on must accommodate a wide diversity of geographical locations.

I was also looking at a product called GoverLAN, but it seems to me that GoverLAN only works on a single LAN and can't be used over a WAN in a similar way to both RealVNC & TeamViewer (if you have experience with GoverLAN to the contrary can you please let me know).

Any general advice on what the best remote support software is will be great (including personal usage experiences).

Kind Regards,

Davo


My System SpecsSystem Spec
.

15 Jan 2013   #2
marsmimar

Microsoft Community Contributor Award Recipient

Win 7 Pro 64-bit
 
 

I work for a business that has over 1,000 PCs in use. About 750 are located on the main campus with the remaining 250 or so off site around North America. Individual users will often conference with colleagues in Europe, South America, the Netherlands and other countries. Our IT Department has used TeamViewer exclusively. As far as I know there haven't been any issues.

I think this is the information you may be interested in for Seamless Windows.

Seamless windows
My System SpecsSystem Spec
15 Jan 2013   #3
UsernameIssues

W7 Pro SP1 64bit
 
 

Quote   Quote: Originally Posted by Mr Davo View Post
.........I will be providing remote support......
It depends on the type of support and your budget. If you are going to be primarily helping users solve issues with one or two main apps - then any remote tool can help with that. If you are going to be helping with most everything that can go wrong with a computer, then there are certain tools better suited for that than others.

I agree that TeamViewer (TV) is good - I'm connected to two computers right now with it. I like the feature to reboot the remote computer into the safe mode and still be able to reconnect. Google did not find where TV uses the term "seamless" anywhere on its website... maybe because they don't consider their way of selecting/viewing a single window true to the definition of a seamless window. All the TV app does is re-size the TV window on your end so that it only shows the window being shared. If any other window appears in front of that shared window, you will see that too. This is not what I would call a seamless window sharing or single window sharing. You can get almost the same effect by resizing a VNC window.

As far as I know, you would pay $750USD or more to get a lifetime license for TV for your computer at your office. (The client software is free.) If your "office computer" is a laptop that you keep with you, then you could connect to a remote computer from your home w/o a trip to the office.

You would pay $70/year for LogMeIn Pro (Again, the client software is free.) LogMeIn Pro and a large number of other remote control tools are web based, so you can connect to a remote computer no matter what computer/device you are near. LogMeIn also gives you more "IT Management" details than TV does*... but there are other ways to get that info. You can try LogMeIn Pro for free and see if these extra tools are something that you need.

I support (for free) an office that uses LogMeIn Pro. Several people use that one account to remote into that office to get to a database.... just one person can remote in at one time. [edit: I'm not trying to be a commercial for LogMeIn Pro, I use TV more than LogMeIn because I do not need the "IT Management" stuff.] There are several other remote control tools that cater to the "IT Management" stuff more than TV does* - but again - it all depends on what you will be doing during these remote control sessions.

Citrix makes several remote control tools that do true "seamless windows" - but I've never used that feature on their products. I've read the RDP can do "seamless windows" too - but that's not what you need.

*TV might have lots of "IT Management" stuff and I've just not bothered to find those screens. Also, I could not find a good video that details the "IT Management" stuff in LogMeIn Pro - shame on them.

edit: this video concentrates more on the "IT Management" stuff than the remote control. The "IT Management" stuff can be gathered/examined without disturbing the user of the remote computer.
My System SpecsSystem Spec
.


15 Jan 2013   #4
Mr Davo

Windows 7 (XP, by Virtualization)
 
 

Thanks guys for your informed responses, both very helpful.
My System SpecsSystem Spec
17 Jun 2013   #5
chrispeterson

Windows 7
 
 

I would recommend deploying on premise RHUB remote support appliances as you have 50 + workstations requirement. It is very easy to use and best part is you own the appliance for lifetime after one-time payment.
My System SpecsSystem Spec
Reply

 Which remote support software to purchase for a 50+ user base




Thread Tools





Similar help and support threads
Thread Forum
Forcing user logoff/switch user with Remote Desktop
Here's my issue, I would like to RDP to a Windows 7 laptop. Even with Administrative privledges, it will tell me "Waiting for user to respond". I would like to either switch users via RDP, or force them to log off without prompting. Server is SBS 2008. I already have "Set Rules for remote...
Network & Sharing
Purchase of legitimate Win7 Ultimate software or product key
Hi. I have installed Win 7 Ultimate 64 bit on my new laptop on a new hard drive as I found Win 8 Too much. Since the Win 7 Ultimate is also installed on my desktop I need to purchase a Licence/product key. I have tried every possible search in the MS store but every trail leads to Win 8. There are...
General Discussion
Considering an Extreme Res Monitor to improve remote desktop support
Hi Everyone, I am currently providing remote support using TightVNC to a variety of locations. Increasingly I am noticing that the support that I am providing is to individuals with multiple monitor configurations. In almost all cases where more than one monitor is involved I find myself having...
General Discussion
Remote Desktop disconnects rdp user when 2nd rdp user tries to log on
Windows XP Remote Desktop Behaviour is desireable. that is, when one account is logged in, if another account is tried to use to log in remotely from another computer, then the 2nd user cannot connect and it is indicated who is currently logged in. Windows 7 Default behaviour is to allow the...
Network & Sharing
remote control support
bascily im wondering what the best way to implment one for use with comic readers and Media players would be, i have an old win fast contorller here with a recever of sorts that plugs in to the card tho i no longer have the card in my PC and have never used the remote i do how ever have a sixaixs...
Hardware & Devices
MS Support & Remote Access/my PC-Recomend any xtra Security Measures?
TIME IS OF THE ESSENCE MS SUPPORT will take remote access in a few hours. If there is anything else you recommend I do for security purposes let me know asap. Short story - MS Support working to resolve issues started after restart hangs during the install process for Aug 9, 2011 Windows...
System Security

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 03:35.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App