Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: dxgi.dll missing when launching Windows Live Messenger and DXDIAG.exe


30 Jan 2013   #1

Windows 7 Home Premium 64 bit
 
 
dxgi.dll missing when launching Windows Live Messenger and DXDIAG.exe

On Sun 27/01/13, I found that Windows Live Messenger was displaying an error:- msnmsgr.exe System Error - The program can't start because dxgi.dll is missing from your computer. Try reinstalling the program to fix this problem.
I also discovered that IE9 32bit and Skype were displaying blank screens. IE9 64bit was working ok. A Thread suggested that I run DXDIAG.EXE to establish if DirectX was working. On running it, it also displayed the error listed above.

File dxgi.dll DOES exist on my laptop in :-
C:\Windows\System32. C:\Windows\winsxs\amd64-microsoft-windows-directx-dxgi....4409,
C:\Windows\winsxs\x86-microsoft-windows-directx-dxgi....d2d3,
C:\Windows\winsxs\amd64-microsoft-windows-directx-dxgi....c06f,
C:\Windows\winsxs\x86-microsoft-windows-directx-dxgi....4f39.

I reinstalled Windows Live Essentials and Skype - no change.
I System Restored to a point on 25/01/13 before the errors occurred- no change
I System Restored to a point when I last used Skype successfully on 17/01/13 - no change

Skype support says that their latest versions use Internet Explorer 32bit and DirectX. So I uninstalled IE9 and I now have the previous version IE8. Skype and IE8 32bit now work ok, but I still get the same dxgi.dll messages when I try to run WLM and DXDIAG.exe.

I don't need to use WLM as MS have migrated to Skype. But I am concerned why these messages are occuring and also that there may be a corruption with DirectX.

Any suggestions?

Thanks


My System SpecsSystem Spec
.

Reply

 dxgi.dll missing when launching Windows Live Messenger and DXDIAG.exe




Thread Tools




Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 04:14 PM.
Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App
  

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33