|05 Oct 2009||#1|
| || |
Designing With Customers in Mind
Office 2010 User Research & Design
My name is Shawn Lipstein and I work in Microsoft’s Office Design Group (ODG) as a User Experience Research Lead. I wanted to take the opportunity in today’s post to both introduce ODG and share a bit about what we do. I’ll also give you a peek at future posts we’ll be writing.
Who is ODG and what do we do?
The Office Design Group is made up of both User Experience Designers and User Experience Researchers. Our job is to represent you, the end-user of our software products. We partner with product teams within Office to identify user needs and create compelling experiences. By understanding who you are and how you work we can build better software.
We identify user needs and create compelling experiences in a number of ways. For example, User Experience Researchers work to understand user needs early in the product development cycle using methods such as Field Visits. A field visit is when Researchers visit with users in their own environment and observe how they work with software to get their tasks done. Researchers also utilize methods such as Lab Studies (see image below) where we bring users into controlled lab environments and have them work through real world scenarios. While doing so, we use prototypes as primitive as paper drawings to actual working builds; depending on the phase we are at in the product development cycle.
The above image is a photograph of a Lab Study conducted using an early working build.
As another example, User Experience Designers work to solve difficult design issues in innovative ways by using methods such as Wire Framing where the basic idea of a design is blueprinted. Designers also produce many iterations of a solution using high fidelity drawings and even working prototypes to ensure that all possibilities around the interaction, visual look and feel, and animations have been considered.
The images below show an example of the ‘Office 2010 Backstage’ going from a sketch to a working build (click on the images for a larger version).
1. Early on in the development cycle Designers will develop a multitude of hand drawn concept sketches.
2. Wire Frames are made to explore layout and proportion as we begin to refine our ideas.
3. A high fidelity rendering is created to finalize the look and feel and to clearly communicate the design intent to the rest of the team.
4. A screenshot of the final build shows the accuracy that is achieved in relation to the high fidelity rendering.
As you’ve read above, the Office Design Group - made up of both Designers and Researchers - use a number of techniques to identify user needs and create compelling experiences. I’m excited to get feedback from a broader set of customers as we begin to make 2010 available. This feedback helps to ensure our software is intuitive and usable.
What is the Office Design Group (ODG) planning to post here in the future?
ODG plans to post more topics in a series on this blog about ‘Office 2010 User Research & Design.’ Some questions that my colleagues are planning to answer are:
|My System Specs|
|Similar help and support threads for2: Designing With Customers in Mind|
|Best way to back up a customers computer||Backup and Restore|
|BSOD but only When on Customers Domain||BSOD Help and Support|
|Sony does not care about their customers||Chillout Room|
|Starting programming/web designing.||Chillout Room|
|Help with designing of a wallpaper||Customization|
|Designing Aero Snap||News|