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Windows 7: Crashdump help for my windows. (Crashdump uploaded)

19 Feb 2013   #1
Hungry Jakes

Windows 7 home premium 64bit
 
 
Crashdump help for my windows. (Crashdump uploaded)

Hi guys.

I really hope you can help me, im using my computer to study and it keeps on crashing.

My teacher showed med this website and told me someone in here might be able to help me.

Hope you maby find the time to have a look at my crashdump files.

Regards Jake from Australia




Attached Files
File Type: zip Zipped dumpfiles.zip (141.9 KB, 1 views)
My System SpecsSystem Spec
.
19 Feb 2013   #2
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

We need a little more information. Please follow steps outlined here :

http://www.sevenforums.com/crashes-d...tructions.html
My System SpecsSystem Spec
19 Feb 2013   #3
Hungry Jakes

Windows 7 home premium 64bit
 
 
Steps is done

Hi Golden.

Tx for your answer.

I did exactly as showed in the steps, and uploaded the zip file and named it my user name.

Hope it useable.

Regards


Attached Files
File Type: zip Hungry Jakes.zip (263.7 KB, 1 views)
My System SpecsSystem Spec
.

19 Feb 2013   #4
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Hi,

The file appears to be missing some elements, examples shown below. Please check that and update your attachment.

Regards,
Golden


Attached Images
Crashdump help for my windows. (Crashdump uploaded)-capture.png 
My System SpecsSystem Spec
19 Feb 2013   #5
Hungry Jakes

Windows 7 home premium 64bit
 
 

Hope i got everything in place now.

Uploaded again


Attached Files
File Type: zip Hungry Jakes.zip (1.88 MB, 3 views)
My System SpecsSystem Spec
19 Feb 2013   #6
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Thanks Jake, thats better. Could you also please follow these steps:

1. Download and save this tool to your desktop:
http://go.microsoft.com/fwlink/?linkid=52012

2. Run the tool, and then click 'Copy' - ignore any errors if they appear

3. Use CTRL+V to paste the unedited results of the validation tool here in your next reply
My System SpecsSystem Spec
19 Feb 2013   #7
Hungry Jakes

Windows 7 home premium 64bit
 
 
Pasted information

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-6BMMY-X3R96-XXVY3
Windows Product Key Hash: Ha9dJ1FNsPD+S5AhHrUfA9uUb7Q=
Windows Product ID: 00359-OEM-9810703-15152
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {8CC44938-EB5E-4853-A8D2-8FF021D60588}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130104-1431
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{8CC44938-EB5E-4853-A8D2-8FF021D60588}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-XXVY3</PKey><PID>00359-OEM-9810703-15152</PID><PIDType>8</PIDType><SID>S-1-5-21-1201297776-1303792710-201412453</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv6 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.29</Version><SMBIOSVersion major="2" minor="6"/><Date>20111107000000.000000+000</Date></BIOS><HWID>F67C3607018400FE</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Activation ID: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00196-107-015152-02-3081-7601.0000-0592012
Installation ID: 001413044556467403348881090165620911821006800563723263
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: XXVY3
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 20/02/2013 2:45:59 PM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 11:30:2012 12:13
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->
HWID Hash Current: MgAAAAEAAQABAAIAAAACAAAAAwABAAEA6GEm3VAmMCko0TYxznBiPUKU0OwCQxZndlY=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC HPQOEM SLIC-MPC
FACP HPQOEM SLIC-MPC
HPET HPQOEM SLIC-MPC
BOOT HPQOEM SLIC-MPC
MCFG HPQOEM SLIC-MPC
WDAT HPQOEM SLIC-MPC
ASF! HPQOEM SLIC-MPC
SLIC HPQOEM SLIC-MPC
ASPT HPQOEM SLIC-MPC
SSDT PmRef CpuPm
My System SpecsSystem Spec
19 Feb 2013   #8
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Thanks. I dont see issues there. I'll take a look at the dmp files.
My System SpecsSystem Spec
19 Feb 2013   #9
Hungry Jakes

Windows 7 home premium 64bit
 
 

Alright thank you, do you possibly have any guesses to what it could be?
My System SpecsSystem Spec
19 Feb 2013   #10
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

OK,

You have a huge number of different bugchecks, so we'll start with the obvious.

1. Ensure all your device drivers are up-to-date, then
2. Run a memory check, following these steps exactly:

RAM - Test with Memtest86+

Regards,
Golden
My System SpecsSystem Spec
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 Crashdump help for my windows. (Crashdump uploaded)




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