Crashdump help for my windows. (Crashdump uploaded)

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  1. Posts : 6
    Windows 7 home premium 64bit
       #1

    Crashdump help for my windows. (Crashdump uploaded)


    Hi guys.

    I really hope you can help me, im using my computer to study and it keeps on crashing.

    My teacher showed med this website and told me someone in here might be able to help me.

    Hope you maby find the time to have a look at my crashdump files.

    Regards Jake from Australia
    Crashdump help for my windows. (Crashdump uploaded) Attached Files
      My Computer


  2. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #2

    We need a little more information. Please follow steps outlined here :

    https://www.sevenforums.com/crashes-d...tructions.html
      My Computer


  3. Posts : 6
    Windows 7 home premium 64bit
    Thread Starter
       #3

    Steps is done


    Hi Golden.

    Tx for your answer.

    I did exactly as showed in the steps, and uploaded the zip file and named it my user name.

    Hope it useable.

    Regards
    Crashdump help for my windows. (Crashdump uploaded) Attached Files
      My Computer


  4. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #4

    Hi,

    The file appears to be missing some elements, examples shown below. Please check that and update your attachment.

    Regards,
    Golden
    Attached Thumbnails Attached Thumbnails Crashdump help for my windows. (Crashdump uploaded)-capture.png  
      My Computer


  5. Posts : 6
    Windows 7 home premium 64bit
    Thread Starter
       #5

    Hope i got everything in place now.

    Uploaded again
    Crashdump help for my windows. (Crashdump uploaded) Attached Files
      My Computer


  6. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #6

    Thanks Jake, thats better. Could you also please follow these steps:

    1. Download and save this tool to your desktop:
    http://go.microsoft.com/fwlink/?linkid=52012

    2. Run the tool, and then click 'Copy' - ignore any errors if they appear

    3. Use CTRL+V to paste the unedited results of the validation tool here in your next reply
      My Computer


  7. Posts : 6
    Windows 7 home premium 64bit
    Thread Starter
       #7

    Pasted information


    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-6BMMY-X3R96-XXVY3
    Windows Product Key Hash: Ha9dJ1FNsPD+S5AhHrUfA9uUb7Q=
    Windows Product ID: 00359-OEM-9810703-15152
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {8CC44938-EB5E-4853-A8D2-8FF021D60588}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130104-1431
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    File Scan Data-->
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{8CC44938-EB5E-4853-A8D2-8FF021D60588}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-XXVY3</PKey><PID>00359-OEM-9810703-15152</PID><PIDType>8</PIDType><SID>S-1-5-21-1201297776-1303792710-201412453</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv6 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.29</Version><SMBIOSVersion major="2" minor="6"/><Date>20111107000000.000000+000</Date></BIOS><HWID>F67C3607018400FE</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
    Spsys.log Content: 0x80070002
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
    Activation ID: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00196-107-015152-02-3081-7601.0000-0592012
    Installation ID: 001413044556467403348881090165620911821006800563723263
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: XXVY3
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 20/02/2013 2:45:59 PM
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 11:30:2012 12:13
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:

    HWID Data-->
    HWID Hash Current: MgAAAAEAAQABAAIAAAACAAAAAwABAAEA6GEm3VAmMCko0TYxznBiPUKU0OwCQxZndlY=
    OEM Activation 1.0 Data-->
    N/A
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC HPQOEM SLIC-MPC
    FACP HPQOEM SLIC-MPC
    HPET HPQOEM SLIC-MPC
    BOOT HPQOEM SLIC-MPC
    MCFG HPQOEM SLIC-MPC
    WDAT HPQOEM SLIC-MPC
    ASF! HPQOEM SLIC-MPC
    SLIC HPQOEM SLIC-MPC
    ASPT HPQOEM SLIC-MPC
    SSDT PmRef CpuPm
      My Computer


  8. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #8

    Thanks. I dont see issues there. I'll take a look at the dmp files.
      My Computer


  9. Posts : 6
    Windows 7 home premium 64bit
    Thread Starter
       #9

    Alright thank you, do you possibly have any guesses to what it could be?
      My Computer


  10. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #10

    OK,

    You have a huge number of different bugchecks, so we'll start with the obvious.

    1. Ensure all your device drivers are up-to-date, then
    2. Run a memory check, following these steps exactly:

    RAM - Test with Memtest86+

    Regards,
    Golden
      My Computer


 
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