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Windows 7: Black screen with cursor, safe mode wont load


13 Mar 2013   #1

Windows 7 Ultimate x64
 
 
Black screen with cursor, safe mode wont load

So, basically the problem with my computer is that when i start windows normally it gives me a black screen with cursor. I searched in this forum and other forums for help but nothing helped. i tried loading in safe mode but it hangs in classpnp.sys, tried restoring, tried recovery options still doesn't work. Also, tried re-installing windows, but when pressing install it would give message on the screen "Setup is starting..." and it just loads, and nothing happens, i gave it an hour or two before i gave up. I am sure the CD is fine because it worked on the same pc before. It is windows ultimate 32 and 64 bit and computer supports both.
I have a Dell computer and it is not old, I bought it like 6months ago. If anyone could help, i would really appreciate it. Thanks

My System SpecsSystem Spec
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13 Mar 2013   #2

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Hi Gloom . Welcome to Sevenforums

See if this works for you

information   Information


1) Power on the laptop
2) Press F2 key to enter the BIOS
3) Go to "Advanced" menu
4) Go down to "System Config"
5) Change SATA Controller from "AHCI" to "Compatibility(IDE)"
6) Press F10 to save and exit

My System SpecsSystem Spec
13 Mar 2013   #3

Windows 7 Ultimate x64
 
 

Don't have "Advanced" in BIOS menu
i have the following options:
System Info
Standard CMOS Features
Advanced BIOS Features
Boot Device Configuration
Advanced Chipset Features
Integrated Peripherals
Power Management Setup
Load Defaults
Save and Exit
Exit Without Saving
My System SpecsSystem Spec
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13 Mar 2013   #4

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

What is the model of your machine that has the issue
My System SpecsSystem Spec
13 Mar 2013   #5

Windows 7 Ultimate x64
 
 

Intel (R) Pentium (R) D CPU 2.80 GHz
My System SpecsSystem Spec
13 Mar 2013   #6

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

That's your Processor . What I'm referring to is what brand and model is your PC ?
My System SpecsSystem Spec
13 Mar 2013   #7

Windows 7 Ultimate x64
 
 

its a Dell brand but not sure which model it is
My System SpecsSystem Spec
13 Mar 2013   #8

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Can you give me the service tag number on the bottom of the laptop

Added

Note   Note
Use the link below to fill out the specs for Step 2

1) System Info - See Your System Specs

Note   Note
Go to the link below to fill out your system specs

2) http://www.sevenforums.com/profile.php?do=extra
My System SpecsSystem Spec
13 Mar 2013   #9

Windows 7 Ultimate x64
 
 

sorry cant find the model, and its a desktop theres no labels at the bottom of it
My System SpecsSystem Spec
13 Mar 2013   #10

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Run Step 1 and it should tell you
My System SpecsSystem Spec
Reply

 Black screen with cursor, safe mode wont load




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