New
#1
Desktop shortcuts dissapear
Good morning everyone,
A customer of us is having a strange issue since a while.
They have about 10 systems with the same specs / software ( not there at the moment, so if these are of any importance let me know ) and 1 by 1 they seem to get this issue.
It started about 2 months ago with 1 system. Desktop shortcuts started dissapearing. Not all of them tough. Computer / Documents / Recycle Bin don't get removed, but all other shortcuts you've added to the desktop dissapear.
At first we tough we were handling with malware so we scanned with Norman AV, Malwarebytes, Spyware Doctor. No results, no treaths. The problem did persist tough so we decided to do a clean install of the system. Little time passed as the problem continued. We decided to just replace the system then as a test. A couple of weeks it went well and all of a sudden the icons were gone again. Once again same thing, no malware found, profile settings were okay. Just the desktop icons were gone.
Right now there are 3 systems with the same issue and we are at a loss.
Like I allready stated above, I'm not there at the moment so I can't give you exact specs or whatever so please let me know what information you want / require in order to help me. It would be much appreciated.