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Windows 7: Can't install Streets and Trips

29 Apr 2013   #1
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 
Can't install Streets and Trips

I've been trying unsuccessfully to reinstall MS Streets and Trips 2011 to my PC in the specs. It installed to my wife's without a hitch.
I manually downloaded the C++ noted here:

Can't install Streets and Trips-error.jpg

When I click to install this comes up:
Can't install Streets and Trips-wait.jpg

Then this:

Can't install Streets and Trips-exit.jpg

According to Installed updates I already have the C++ installed:

Can't install Streets and Trips-updates.jpg

Can anyone think what I'm doing wrong?




My System SpecsSystem Spec
.
29 Apr 2013   #2
DavidE

Multi-Boot W7_Pro_x64 W8.1_Pro_x64 W10_Pro_x64
 
 

Does Streets and Trips create a log file with any error info that might help?

If not, one trick I use when I run into something like this:
- Search "C:" for *.log files and sort by DateTime descending
- Look through any log files created or updated around the time of the problem

There may even be entries in the WindowsUpdate.log file with info about this error.

MS is pretty good about logging info imho...
The problem can be finding and understanding it...

Maybe it's an issue with NetFramework ?

HTH,
David
My System SpecsSystem Spec
29 Apr 2013   #3
fireberd

Windows 10 64 bit
 
 

Many times doing a System Restore back to BEFORE the first attempt to install a product will give you a clean start and then it will install.
My System SpecsSystem Spec
.

29 Apr 2013   #4
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

David there was no log file related to Streets and Trips nor Updates.

Jack I'll try the restore today sometime.
My System SpecsSystem Spec
29 Apr 2013   #5
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

After you downloaded Street and Trips did you check Windows Updates?
My System SpecsSystem Spec
30 Apr 2013   #6
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

Well, now I can't do a restore point, it fails with a 80070005 error. Jack (LB) I did the requested update during the install attempt as in my snips. I tried it again after the failed attempt and nothing new came up. I have the software on a DVD.
My System SpecsSystem Spec
30 Apr 2013   #7
fireberd

Windows 10 64 bit
 
 

Have you tried to install it with "run as administrator"? If not, give that a try.
My System SpecsSystem Spec
30 Apr 2013   #8
DavidE

Multi-Boot W7_Pro_x64 W8.1_Pro_x64 W10_Pro_x64
 
 

Doing a Google for 80070005 it seems this error is often caused by a permissions problem.
If "Run as administrator" doesn't help, do you log in with an Administrator account?
If you can't restore from a Restore Point, do you have a recent System Backup Image you can restore?
My System SpecsSystem Spec
30 Apr 2013   #9
derekimo

Microsoft Community Contributor Award Recipient

 
 

My System SpecsSystem Spec
05 May 2013   #10
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

Thanks Derek I will give those ideas a shot.
My System SpecsSystem Spec
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 Can't install Streets and Trips




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