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Windows 7: Continuous software crashes, unsure of the cause.


27 May 2013   #1

Windows 7 x64
 
 
Continuous software crashes, unsure of the cause.

Hi all,

I recently built a new desktop and it seems to be haunting me. I was first riddled with BSODs that seem to be under control for now. I have a post here about those already. Now though, after everything being seemingly fine, I'm having some issues with 2 or 3 pieces of software that I just cannot resolve. I am wondering if maybe something at the system or even hardware levels could be to blame.

The first issue is my browser. I use Comodo Dragon, Comodo's Chromium browser. I have been trying to get support on their forums for this as well. For some strange reason if I set the browser's start page to be the new tab page, the browser will crash as soon as I try to go to any page. If I set the home page to ANYTHING else, it's fine. That is, except for flash. Flash will crash on ANY Youtube video, whether it's on Youtube or not. Sometimes this can be resolved by first loading Youtube and then clicking any links that go their, it does not like a cold start up to Youtube, but that doesn't always solve it. I have tried reinstalling many times and have had no luck.

The second issue is that of my new keyboard, the Logitech G510s. I got it, plugged it in, installed it. Everything has been fine, until a few days ago, about the same time Dragon started crashing. For some reason the Logitech software will crash the second I try to open up the User Interface, and then I cannot start it without rebooting Windows. So I figured I'd try to reinstall it. Big mistake. The Installer (which I obviously used once) now crashes EVERY TIME I try to run it, so my keyboard is essentially worthless.

I have dump files for the crashes, so I'll upload the most recent ones.

EDIT: If it helps, I was able to get the Logitech software reinstalled in safemode (and it now seems to be running alright for the time being).

Any help would be greatly appreciated.



Attached Files
File Type: zip sharf224.zip (777.5 KB, 1 views)
My System SpecsSystem Spec
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27 May 2013   #2

Win8/8.1,Win7-U64, Vista U64, uncounted Linux distor's
 
 

You can use "Event Log" to trace problems. There are several logs you can view in "Control Panel>System and Security>System" that can assist you in determining what is causing problems.
My System SpecsSystem Spec
27 May 2013   #3

Windows 7 x64
 
 

Believe me, I've been there. There is nothing wrong in the system, except the occasional warning. There are errors when the program crashes saying that program crashed, no other details.
My System SpecsSystem Spec
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27 May 2013   #4
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

See if VEW by Vino Rosso http://images.malwareremoval.com/vino/VEW.exe
can help with what program is causing the problems.

Download VEW and save it to your desktop. Right click to run as Administrator.
Click the check boxes next to Application and System located under Select log to query on the upper left
Under Select type to list on the right click the boxes next to Error and Warning Note: If running Windows Vista or Windows 7 also click the box next to Critical (not XP).
Under Number or date of events select Number of events and type 20 in the box next to 1 to 20 and click Run
Once it finishes it will display a log file in notepad
Please copy and paste its entire contents into your next reply

*** Note: it will appear if if VEW isn't doing anything ... it is and it will eventually produce the log file.
My System SpecsSystem Spec
27 May 2013   #5

Windows 7 x64
 
 

I ran VEW, this is all that came up.

Quote:
Vino's Event Viewer v01c run on Windows 2008 in English
Report run at 27/05/2013 3:53:33 PM

Note: All dates below are in the format dd/mm/yyyy

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'Application' Log - Critical Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - Critical Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'System' Date/Time: 27/05/2013 12:43:33 AM
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Log: 'System' Date/Time: 26/05/2013 6:09:56 PM
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Log: 'System' Date/Time: 14/05/2013 12:53:15 AM
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Log: 'System' Date/Time: 13/05/2013 8:05:13 PM
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Log: 'System' Date/Time: 10/05/2013 4:49:59 AM
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Log: 'System' Date/Time: 03/05/2013 7:40:56 PM
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Log: 'System' Date/Time: 03/05/2013 7:22:42 PM
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
I am aware of each of these shutdowns, 2 were power failures the others were blue screens. I see nothing here in regards to the programs in question though.
My System SpecsSystem Spec
28 May 2013   #6
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Have you read this? http://social.technet.microsoft.com/...ent-id-41.aspx

Disable automatic reboot. Right-click on the Computer icon and choose Properties, click on Advanced system settings. Click the Settings button under “Startup and Recovery”, uncheck the option for Automatically restart under the System failure section.

When you have another crash, write the error message (and number) down, then manually reboot.
My System SpecsSystem Spec
28 May 2013   #7

Windows 7 x64
 
 

I have not had a windows crash in weeks. These are all software specific crashes. I also think I've pin pointed the problem to Trillian's In-Game chat function.
My System SpecsSystem Spec
Reply

 Continuous software crashes, unsure of the cause.




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