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Windows 7: Can't install Word Viewer

28 Jun 2013   #1
doveman007

Windows 7 Ultimate x64
 
 
Can't install Word Viewer

I've recently done a fresh install of Windows 7 x64 Ultimate and am going through installing the software. I've got to MS Word Viewer and it's throwing up error 1406 repeatedly, saying it can't write to Software\Microsoft\11.0\Common\

That key does exist under Current_User but the only thing under it is a key "PersonalMenu", none of the things that the installer is trying to write (LanguageResources, General, etc).

I found this You receive an error message when you install an Office program or open an Office program or document but I don't even have a C:\Users\All Users\Microsoft\Office let alone anything below it.


My System SpecsSystem Spec
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29 Jun 2013   #2
maxie

windows 7 home 64bit
 
 

Hi there ... You seem to have had this problem quite a long time ..... Is your Computer giving you any other problems ? .. Have you checked for malware and viruses ? What AV programs are you using ?
My System SpecsSystem Spec
29 Jun 2013   #3
doveman007

Windows 7 Ultimate x64
 
 

Hi

No, I've only recently re-installed Windows and don't think I've run into this problem before, nor am I having any other problems. I'm using Avast antivirus.
My System SpecsSystem Spec
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29 Jun 2013   #4
maxie

windows 7 home 64bit
 
 

Hi there .... From the Link below have a look at Post number 8

Various BSOD and file access problems
My System SpecsSystem Spec
29 Jun 2013   #5
doveman007

Windows 7 Ultimate x64
 
 

Hi

Wow, my memory's worse than I thought!

Anyway, as I say I have re-installed Windows from scratch and I'm not having any other issues, so this seems to be a problem specific to the Word Viewer installer.
My System SpecsSystem Spec
30 Jun 2013   #6
A Guy

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

Are you installing from an administrator user? This sounds like a permissions issue. You might try installing from a clean start to see if it a 3rd party program preventing the install.

Troubleshoot Application Conflicts by Performing a Clean Startup

If you still get the same error, you can either try installing from the hidden Administrator account

Built-in Administrator Account - Enable or Disable

Or you will have to look at the permissions of the reg keys that are showing as the cause during installation.

A Guy
My System SpecsSystem Spec
30 Jun 2013   #7
doveman007

Windows 7 Ultimate x64
 
 

Yep, I'm using an administrator user account.

I'm not sure which key it's trying to write as there's both

HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Common

and

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\

The CU key exists up to Common. The LM key ends at Office, with an Outlook subkey/folder.

Checking permissions on the latter (right-clicking on Office), it shows:

Creator Owner - Special
SYSTEM - Full Control + Read
Administrators - Full Control + Read
Users - Read

The user I'm operating with is in the Administrators group.

Checking permissions on the CU key (right-clicking on Common):

RESTRICTED - Read
SYSTEM - Full Control + Read
Ste - Full Control + Read
Administrators - Full Control + Read

Ste is the administrator user I'm operating with.
My System SpecsSystem Spec
09 Jul 2013   #8
doveman007

Windows 7 Ultimate x64
 
 

I tried adding Full Control permissions for Everyone to both CU\Software\Microsoft\Office and LM\Software\Microsoft\Office but was still getting the same errors when trying to install it.

I just uninstalled Avast though, to diagnose boot delays and now WordView has installed OK. I guess it was connected, even though I did try disabling Avast completely before.
My System SpecsSystem Spec
09 Jul 2013   #9
A Guy

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

It's often hard to completely shut an AV off. Glad you got it sorted, however it happened

A Guy
My System SpecsSystem Spec
10 Jul 2013   #10
maxie

windows 7 home 64bit
 
 

Glad you got it sorted ... Avast seems to cause some people problems
My System SpecsSystem Spec
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 Can't install Word Viewer




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