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Windows 7: Nothing happens when I try to download a file from the internet.

05 Aug 2013   #11
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Also run

Malwarebytes

Download Link MalwareBytes

When the installation is done uncheck Enable free trial of Malwarebytes (see image below )



Update the definitions and do a full scan
  • On the Scanner tab:
  • Make sure the "Perform Full Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.

Note   Note

You could also look for the log here C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-yyyy-mm-dd . ProgramData is a hidden folder . To unhide it Click on the Start button and select Computer
Press the Alt key on your keyboard and click on Tools or click on Organize
Select Folder Options
Click the View tab and make sure that Show hidden files and folders is selected under Hidden files and folders
Click Apply then click OK



My System SpecsSystem Spec
.
05 Aug 2013   #12
jmo

Windows 7 Home Premium 32bit
 
 

Why am I getting a message after start up that asks me if i want to install a media player? I just hit cancel.


Attached Files
File Type: log SvcRepair.log (23.2 KB, 1 views)
My System SpecsSystem Spec
05 Aug 2013   #13
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Did you run RogueKiller and hitman pro ?
My System SpecsSystem Spec
.

05 Aug 2013   #14
jmo

Windows 7 Home Premium 32bit
 
 

Thanks again everything seems to be working ok.


Attached Files
File Type: txt RKreport[0]_D_08052013_214804.txt (5.8 KB, 1 views)
File Type: txt RKreport[0]_S_08052013_214709.txt (5.8 KB, 1 views)
My System SpecsSystem Spec
05 Aug 2013   #15
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Did you run the FSS.exe tool again and upload the file FSS.txt

Then run tdskiller

TDSSKILLER

download link TDSSKiller

Save to the Desktop

Right-click the program and select


When the TDSSKiller console opens, click on: Change Parameters
Under Additional Options, place a check in the box next to: Detect TDLFS File System

Click: OK


Press: Start Scan


If a suspicious object is detected, the default action is Skip, leave it as is, and click on: Continue
If malicious objects are found, they show in the Scan results.
Ensure Cure (the default) is selected, then click: Continue > Reboot now, to finish the cleaning process.
(Note: If Cure is not available, select Skip, >>Do not select: Delete<<)


When done, the tool outputs its log to the disk with the Windows Operating System, normally C:\


Logs have a name like:
C:\TDSSKiller.X.X.X_12.04.2013_15.31.43_log.txt


Please post the TDSSKiller log in your reply.
My System SpecsSystem Spec
05 Aug 2013   #16
jmo

Windows 7 Home Premium 32bit
 
 

cant find logs for hitman pro but it said jrt is a trojan? whats that about? i did re do it how you said that but it wasnt up there that time.
My System SpecsSystem Spec
05 Aug 2013   #17
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Logs uploaded
  • Fixlist for FRST
  • AdwCleaner
  • JRT
  • RogueKiller

Missing logs
  • Malwarebytes
  • HitmanPro
  • FSS
My System SpecsSystem Spec
05 Aug 2013   #18
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

That must be a false positive . The log is located inside C:\ProgramData\Hitman Pro\Logs

ProgramData is a hidden folder .

Click on the Start button and select Computer
Click on Organize
Select Folder Options
Click the View tab and make sure that Show hidden files and folders is selected under Hidden files and folders
Click Apply then click OK
My System SpecsSystem Spec
06 Aug 2013   #19
jmo

Windows 7 Home Premium 32bit
 
 

malware bites and hitman pro and service report .txt.


Attached Files
File Type: log HitmanPro_20130805_2206.log (12.6 KB, 1 views)
File Type: txt protection-log-2013-08-05.txt (1.9 KB, 1 views)
File Type: log SvcRepair.log (34.7 KB, 1 views)
My System SpecsSystem Spec
06 Aug 2013   #20
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

The Malwarebytes log starts with MBAM

Have you ran tdsskiller or the FSS again ?
My System SpecsSystem Spec
Reply

 Nothing happens when I try to download a file from the internet.




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