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Windows 7: unable to update various programs over the internet


03 Sep 2013   #1

Win7 Home Premium 64 bit
 
 
unable to update various programs over the internet

Hi!
I've been an anonymous reader here off and on. I've learned quite a bit from your quite competant and knowledgeable helpers and members. Thank you.

I find myself in somewhat of a quandry, and would rather be outside fly fishing, but alas I told my neighbor Larry that I'd help him out with his lap top issue. In the spirit of "How to ask for Help" I offer the following. I don't know where to post it, feel free to move it.

Coming to the machine a few days ago, the stated issue was that there were in excess of 17000 virus, malware, PUPS, and 14000+ registry issues. What he described was several different flavors of Fakes, Trojans, and ADS, all of which he derived from downloading and running various diagnostic/repair/mess-your-sh*t-up-good products. Along with legitimate products, he managed to pick-up browser hi-jackers, and redirects in each of the four browsers that were on the machine. IE, FF, Chrome and Safari. Either as a result of the various virus and malware, (and I'm still finding logs),
or the remediation efforts, user is unable to update various programs over the internet. Some of which are described below.

He comes over at night and messes with it some more while we're watching sci-fi. Anyhow, the only issue that is vexing me is the inability of most products to update, even when updating is essential to installation. For example, Google Chrome and Earth [unable to reach servers, followed their stated directions.] , Spybot, Malwarebytes [0,0,DNS error], HP Connection Manager declared that there was no internet connection, several others. Windows appears to be able to update however it appears currently that it successfully downloading and installing identical updates every power down. (This doesn't seem to be a big problem, and usually will be easily fixed.) Something I imagine would be like disabling users ability to patch is what it seems to be. The only exception I've come across was Hitman Pro was able to reach it's servers and successfully update it's definitions. HP3 found nothing of note when I ran it. With the Google Earth I even tried download the installer to a flash driver and then moved it to the lap top. Since the flavor of OS doesn't have a GPEdit and similar, I'm somewhat at a loss as to why the various programs won't update. I tried explicitly allowing these products in Windows Firewall, but to no avail. I also tried a work around regarding Group Policy (askvg: how to enable Group Policy Editor)and then going to each and enabling UserDownloads, that didn't work either, I installed IE 10 64bit, it detected no internet connection and couldn't display page. I restored to an earlier date and here we are.
(Current example of various software not being able to communicate outwards: I'm on the lap top now so there's a functioning connection. But there's a problem: I wanted to get the link to the askvg mentioned, so I type "askvg" in the search from the Start button, a window opens and there's the link enumerated. I CRTL and click the link to open a new IE window, and a new window from HP Connection manager opens on top of the IE Browser I'm using and indicates that there's no internet connection.)Tried installing IEAK for 9 I get "The installer has insufficient priviledges to access this directory c:\Programs\Microsoft\Start Menu\Programs\Windows IEAK9. The installation cannot continue. Log on as administrator or contact you system administrator." This morning before I ran off to work I was trying something else and received IPersistFile: Save failed. Code 0x80070005. Access denied with Windows Update.
So, as we explore this issue, I'd like to thank you for your time and assistance. I'm not sure where to proceed from here either diagnostically or repair-wise. I was going to download Revo because there's a few installations that won't uninstall via normal default methods, Malwarebytes, SAS, and others.
cliftz

towards the end at providing info: if Remote is expedient for a quick look-see tell me - I'm sure we can set it up. Here is part of a log (after I uninstalled HP Connection Manager and tried to reinstall it) which got me going on the idea of Group Policy...
Manager.msi
Machine policy value 'DisableUserInstalls' is 0
MSI (c) (6C:3C) [17:51:20:521]: SOFTWARE RESTRICTION POLICY: Verifying package --> 'C:\Users\Administrator\AppData\Local\Downloaded Installations\{94B55C3A-3B3F-4FE0-B74A-DA69B2E36F27}\HP Connection Manager.msi' against software restriction policy
MSI (c) (6C:3C) [17:51:20:521]: SOFTWARE RESTRICTION POLICY: C:\Users\Administrator\AppData\Local\Downloaded Installations\{94B55C3A-3B3F-4FE0-B74A-DA69B2E36F27}\HP Connection Manager.msi has a digital signature
MSI (c) (6C:3C) [17:51:20:961]: SOFTWARE RESTRICTION POLICY: C:\Users\Administrator\AppData\Local\Downloaded Installations\{94B55C3A-3B3F-4FE0-B74A-DA69B2E36F27}\HP Connection Manager.msi is permitted to run at the 'unrestricted' authorization level.
MSI (c) (6C:3C) [17:51:20:961]: Cloaking enabled.
MSI (c) (6C:3C) [17:51:20:961]: Attempting to enable all disabled privileges before calling Install on Server
MSI (c) (6C:3C) [17:51:20:971]: End dialog not enabled
MSI (c) (6C:3C) [17:51:20:971]: Original package ==> C:\Users\Administrator\AppData\Local\Downloaded Installations\{94B55C3A-3B3F-4FE0-B74A-DA69B2E36F27}\HP Connection Manager.msi
MSI (c) (6C:3C) [17:51:20:981]: Package we're running from ==> C:\Users\Administrator\AppData\Local\Downloaded Installations\{94B55C3A-3B3F-4FE0-B74A-DA69B2E36F27}\HP Connection Manager.msi
MSI (c) (6C:3C) [17:51:20:991]: APPCOMPAT: Compatibility mode property overrides found.
MSI (c) (6C:3C) [17:51:21:001]: APPCOMPAT: looking for appcompat database entry with ProductCode '{3668B8F9-E508-47FC-9311-D9FF85F0F29B}'.
MSI (c) (6C:3C) [17:51:21:001]: APPCOMPAT: no matching ProductCode found in database.
MSI (c) (6C:3C) [17:51:21:061]: MSCOREE not loaded loading copy from system32
MSI (c) (6C:3C) [17:51:21:121]: Machine policy value 'TransformsSecure' is 0
MSI (c) (6C:3C) [17:51:21:121]: User policy value 'TransformsAtSource' is 0
MSI (c) (6C:3C) [17:51:21:161]: Machine policy value 'DisablePatch' is 0
MSI (c) (6C:3C) [17:51:21:161]: Machine policy value 'AllowLockdownPatch' is 0
MSI (c) (6C:3C) [17:51:21:161]: Machine policy value 'DisableLUAPatching' is 0
MSI (c) (6C:3C) [17:51:21:161]: Machine policy value 'DisableFlyWeightPatching' is 0
MSI (c) (6C:3C) [17:51:21:161]: Enabling baseline caching for this transaction since all active patches are MSI 3.0 style MSPs or at least one MSI 3.0 minor update patch is active

My System SpecsSystem Spec
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 unable to update various programs over the internet




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