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Windows 7: iTunes downloads disappear


08 Sep 2013   #1

Windows 7
 
 
iTunes downloads disappear

I've had problems downloading music/podcasts with itunes for a few weeks now. typically I save them to either an itunes folder or podcast folder. The problem is after the file is saved it's nowhere to be found. Initially a search was able to locate the file but it was shown only as a shortcut instead of the actual file. I've scanned my computer with three different types of software to possibly find a problem with nothing (to the best of my knowledge ) being found. In my attemps to "fix" the problem those files are no longer shown as shortcuts. Instead clicking on the file name takes me to what should have been the destination of the file when it was saved while downloading. Any suggestions? Thanks in advance.

My System SpecsSystem Spec
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15 Sep 2013   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

Welcome to Seven Forums Garyjd. I don't use iTunes myself. Have you tried a different search to see if you can find the downloads? I would suggest Everything, a great program to have regardless. Search for the title of the latest download.

Have you seen this:

iTunes: Finding lost media and downloads

Have you tried changing the download location, to Desktop perhaps, and watching to see if the download actually places a file there, even if it disappears after it finishes?

A Guy
My System SpecsSystem Spec
04 Oct 2013   #3

Windows 7
 
 

I am also having the same problem downloading fonts. If I save it to my FONTS folder there's nothing there. When I seach for it I get a pop up showing where the sedtination was supose to be and that's it.
My System SpecsSystem Spec
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06 Oct 2013   #4

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

OK, I find this odd, so bear with me. You download a font, and when the download finished, the font is not found in your font folder (the location you chose to save it to)? You then search how to get a popup with the desired destination listed? Try downloading the font to your desktop, is the font there when the download finishes? Do you see the font on the desktop until the download finishes and then it disappears? These are tiff files, zipped files?

A Guy
My System SpecsSystem Spec
07 Oct 2013   #5

Windows 7
 
 

I've recently noticed that somehow my zip file program was deleted, which no doubt is at least contributing to my current problem. Trouble is when ever I try to install a zip program the same thing appears to happen with that just like any font or music files I try to download.
My System SpecsSystem Spec
07 Oct 2013   #6

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

Would you say ANY downloads you make "disappear" after they finish? Have you tried downloading to the desktop, and seeing if the partial download appears while downloading? A Guy
My System SpecsSystem Spec
07 Oct 2013   #7

W7 Pro SP1 64bit
 
 

Quote   Quote: Originally Posted by A Guy View Post
Would you say ANY downloads you make "disappear" after they finish? Have you tried downloading to the desktop, and seeing if the partial download appears while downloading? A Guy
Excellent point - re: watch for the partial file.

@Garyjd,
Assuming that you have a good/fast connection to the internet:
Check how much free space your hard drive has before and after you download this 1.3GB ISO file from Microsoft: Download Windows SDK for Windows Server 2008 and .NET Framework 3.5 from Official Microsoft Download Center

As A Guy suggested, download it to the desktop. You will have plenty of time to watch the partial file grow in size. After the download completes, the file might disappear (based on what you are telling us).

If it disappears, check how much free space your hard drive has again. If something is deleting your downloads, then it is a waste of time to look for a deleted file. We will need to find out what is doing the deleting.

If the amount of free hard drive space indicates that the recent/large download is still on the hard drive somewhere - then we can spend time hunting for it in various ways. We will need to find out what is moving (quarantining?) your downloaded files.
My System SpecsSystem Spec
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 iTunes downloads disappear




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