Snipping Tool in Windows 7 - drop-down button & dialog box disappears

I've been using Windows 7 (64-bit) Snipping Tool for years and suddenly today, when I launch Snipping Tool, the dialog box only shows the Title Bar and not the option buttons like New (with the drop-down arrow, etc) AND if I do get a screen capture, the Snipping Tool editing window (where you can highlight or use the pen) no longer allows me to change the type of image I capture (rectangle, window, etc.)

I have read many other posts here and else and nothing has worked. I've done:

- System Restore
- SFC /SCANNOW - no problems were found.
- downloading someone else's Snipping Tool and replacing the one I had in the System32 folder
- Went into Control Panel and made sure the Tablet PC open IS checked
- did a registry scanner - it cleaned up legacy stuff
- virus checker - always running and no issues
- have rebooted in Safe Mode, where the same problem occurs
- Did a System Restore to a few days ago - this did not fix the issue

NOTHING has corrected this.

Does anyone have any ideas besides what I have noted above and besides recommending other programs? I have SnagIt - but sometimes the Snipping Tool is perfect for certain things. Mostly, I am perplexed by this sudden issue.

I have attached two files to show what my Snipping Tool now gives me.

Thank you for your help on this. This is really perplexing.
Francine

Thanks, Icit2lol.

I am new to the forum, so if there is a profile I need to change, I just have to locate it.

Yes to running chkdsk. No problems.
It is a Toshiba laptop - Model M11.

It's been terrific and every diagnostic I run comes up clean.

sorry, Tecra M11

Thanks for your reply, Doc.

I think I just resolved it. Holy moly! I had been in Word when I recognized the issue and decided to repair Word.
I just rebooted and started Snipping Tool and voila - it is resolved! Holy moly!!!

For those who might want to try this for the same issue, I went to Control Panel | Programs and Features | located Microsoft Office and clicked once on it to select it.

At the top of the dialog box is a Change button once I clicked on Microsoft Office Professional 2010.
I clicked Change and the Repair.

After restarting my computer, I tried Snipping Tool and IT WORKED! dialog box and pull-down menu is back!!

Thanks again for your replies!

Francine

Britton -- yes, I know about the first dialog box. If you look at my screen capture, of what looks like a collapsed dialog box - that is what I was getting when I first launched Snipping Tool! That's what was so crazy.

But, after many hours of trying everything, FINALLY I resolved it.
At least I know that I have a really clean computer! hahaha

Thanks again
Francine

FrancineSF said:

I've been using Windows 7 (64-bit) Snipping Tool for years and suddenly today, when I launch Snipping Tool, the dialog box only shows the Title Bar and not the option buttons like New (with the drop-down arrow, etc) AND if I do get a screen capture, the Snipping Tool editing window (where you can highlight or use the pen) no longer allows me to change the type of image I capture (rectangle, window, etc.)

I have read many other posts here and else and nothing has worked. I've done:

- System Restore
- SFC /SCANNOW - no problems were found.
- downloading someone else's Snipping Tool and replacing the one I had in the System32 folder
- Went into Control Panel and made sure the Tablet PC open IS checked
- did a registry scanner - it cleaned up legacy stuff
- virus checker - always running and no issues
- have rebooted in Safe Mode, where the same problem occurs
- Did a System Restore to a few days ago - this did not fix the issue

NOTHING has corrected this.

Does anyone have any ideas besides what I have noted above and besides recommending other programs? I have SnagIt - but sometimes the Snipping Tool is perfect for certain things. Mostly, I am perplexed by this sudden issue.

I have attached two files to show what my Snipping Tool now gives me.

Thank you for your help on this. This is really perplexing.
Francine

I use this program: Fscapture 5.3 FastStone Capture Free Download - FastStone Capture 5.3 - Freeware library

Click the rectangle (3rd from left) drag to outline what you want and click ok.
You can also click DRAW and use the arrow to point and the A to open a text box.

Lots of options.

I think if you give it a try, you'll like it.:)