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Windows 7: Snipping Tool in Windows 7 - drop-down button & dialog box disappears


30 Sep 2013   #1

Windows 7 - 64 bit
 
 
Snipping Tool in Windows 7 - drop-down button & dialog box disappears

I've been using Windows 7 (64-bit) Snipping Tool for years and suddenly today, when I launch Snipping Tool, the dialog box only shows the Title Bar and not the option buttons like New (with the drop-down arrow, etc) AND if I do get a screen capture, the Snipping Tool editing window (where you can highlight or use the pen) no longer allows me to change the type of image I capture (rectangle, window, etc.)

I have read many other posts here and else and nothing has worked. I've done:

- System Restore
- SFC /SCANNOW - no problems were found.
- downloading someone else's Snipping Tool and replacing the one I had in the System32 folder
- Went into Control Panel and made sure the Tablet PC open IS checked
- did a registry scanner - it cleaned up legacy stuff
- virus checker - always running and no issues
- have rebooted in Safe Mode, where the same problem occurs
- Did a System Restore to a few days ago - this did not fix the issue

NOTHING has corrected this.

Does anyone have any ideas besides what I have noted above and besides recommending other programs? I have SnagIt - but sometimes the Snipping Tool is perfect for certain things. Mostly, I am perplexed by this sudden issue.

I have attached two files to show what my Snipping Tool now gives me.

Thank you for your help on this. This is really perplexing.
Francine



Attached Images
  
My System SpecsSystem Spec
.

30 Sep 2013   #2

Desk1 8 Pro / Desk2 7 Home Prem / Laptop 8.1 Pro all 64bit
 
 

Hello and welcome Francine did you try a chkdsk?


http://www.sevenforums.com/tutorials/433-disk-check.html

PS the specs show desktop mate and the brand Toshiba is this really a laptop?? If so model please.
My System SpecsSystem Spec
30 Sep 2013   #3

Windows 7 - 64 bit
 
 

Thanks, Icit2lol.

I am new to the forum, so if there is a profile I need to change, I just have to locate it.

Yes to running chkdsk. No problems.
It is a Toshiba laptop - Model M11.

It's been terrific and every diagnostic I run comes up clean.
My System SpecsSystem Spec
.


30 Sep 2013   #4

Windows 7 - 64 bit
 
 

sorry, Tecra M11
My System SpecsSystem Spec
30 Sep 2013   #5

Win7 Enterprise, Win7 x86 (Ult 7600), Win7 x64 Ult 7600, TechNet RTM on AMD x64 (2.8Ghz)
 
 

Welcome FrancineSF

I remember this happening to one of my IE windows many months ago. Same collapsed window, just the top bar.
Sorry but I can't remember what solved it.
My System SpecsSystem Spec
30 Sep 2013   #6
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

The New drop-down menu only appears when the snip tool is first opened, before you have made any selection.

Name:  snip tool.png
Views: 12
Size:  10.3 KB

I don't have a reason for the missing menus after making a selection.

Snipping Tool in Windows 7 - drop-down button & dialog box disappears-untitled.png


My System SpecsSystem Spec
01 Oct 2013   #7

Windows 7 - 64 bit
 
 

Thanks for your reply, Doc.

I think I just resolved it. Holy moly! I had been in Word when I recognized the issue and decided to repair Word.
I just rebooted and started Snipping Tool and voila - it is resolved! Holy moly!!!

For those who might want to try this for the same issue, I went to Control Panel | Programs and Features | located Microsoft Office and clicked once on it to select it.

At the top of the dialog box is a Change button once I clicked on Microsoft Office Professional 2010.
I clicked Change and the Repair.

After restarting my computer, I tried Snipping Tool and IT WORKED! dialog box and pull-down menu is back!!

Thanks again for your replies!

Francine
My System SpecsSystem Spec
01 Oct 2013   #8

Windows 7 - 64 bit
 
 

Britton -- yes, I know about the first dialog box. If you look at my screen capture, of what looks like a collapsed dialog box - that is what I was getting when I first launched Snipping Tool! That's what was so crazy.

But, after many hours of trying everything, FINALLY I resolved it.
At least I know that I have a really clean computer! hahaha

Thanks again
Francine
My System SpecsSystem Spec
01 Oct 2013   #9

Windows 7 Professional X64
 
 

Quote   Quote: Originally Posted by FrancineSF View Post
I've been using Windows 7 (64-bit) Snipping Tool for years and suddenly today, when I launch Snipping Tool, the dialog box only shows the Title Bar and not the option buttons like New (with the drop-down arrow, etc) AND if I do get a screen capture, the Snipping Tool editing window (where you can highlight or use the pen) no longer allows me to change the type of image I capture (rectangle, window, etc.)

I have read many other posts here and else and nothing has worked. I've done:

- System Restore
- SFC /SCANNOW - no problems were found.
- downloading someone else's Snipping Tool and replacing the one I had in the System32 folder
- Went into Control Panel and made sure the Tablet PC open IS checked
- did a registry scanner - it cleaned up legacy stuff
- virus checker - always running and no issues
- have rebooted in Safe Mode, where the same problem occurs
- Did a System Restore to a few days ago - this did not fix the issue

NOTHING has corrected this.

Does anyone have any ideas besides what I have noted above and besides recommending other programs? I have SnagIt - but sometimes the Snipping Tool is perfect for certain things. Mostly, I am perplexed by this sudden issue.

I have attached two files to show what my Snipping Tool now gives me.

Thank you for your help on this. This is really perplexing.
Francine

I use this program: Fscapture 5.3 FastStone Capture Free Download - FastStone Capture 5.3 - Freeware library

Click the rectangle (3rd from left) drag to outline what you want and click ok.
You can also click DRAW and use the arrow to point and the A to open a text box.

Lots of options.

I think if you give it a try, you'll like it.
My System SpecsSystem Spec
01 Oct 2013   #10
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

I misunderstood the snips, BUT glad you fixed it. I suspect it was more due to the reboot than repairing Word...maybe.
My System SpecsSystem Spec
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 Snipping Tool in Windows 7 - drop-down button & dialog box disappears




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