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Windows 7: Certain applications will not work...

14 Oct 2013   #11
andrew129260

Windows 10 Pro
 
 

  • Do you have the latest versions of both programs?
  • Have you tried complete removal and reinstall of them?
  • Have you noticed any weird slowness or unusual jarring?


By the way, doing a SFC /SCANNOW is useless in this situation. It only detects corrupted windows files. Not programs you have installed.


My System SpecsSystem Spec
.
14 Oct 2013   #12
UsernameIssues

W7 Pro SP1 64bit
 
 

In addition to what Andrew mentioned...

Do the event logs hold any clues?
Event Viewer - Open and Use in Windows 7
The logs might show the faulting module.


Also, your system specs indicate:
Antivirus Malwarebytes AntiMalware

That tool does not claim to be an antivirus application. If you have been running without any antivirus app installed, then you might want to scan your system with an offline scanner. There are plenty of infections that (once installed) can hide from regular scanners.

If you don't want to do that, at least consider an online scanner.
My System SpecsSystem Spec
14 Oct 2013   #13
aritra2116

Windows 10 Home 64-Bit
 
 

I found something in the event viewer logs for the tata photon thing. It says that the faulting module is mshtml.dll. Application version is 1.0.0.1. Skype seems to have the same faulting module. Every application is of the latest version. I'll try a TDSSKiller scan, reinstalling them both and then post back.
My System SpecsSystem Spec
.

14 Oct 2013   #14
UsernameIssues

W7 Pro SP1 64bit
 
 

What is the location of mshtml.dll as reported by the event log.
My System SpecsSystem Spec
14 Oct 2013   #15
aritra2116

Windows 10 Home 64-Bit
 
 

In C:\Windows\SySWOW64
My System SpecsSystem Spec
14 Oct 2013   #16
UsernameIssues

W7 Pro SP1 64bit
 
 

I show that DLL in that folder to have a "Date Modified" of 22 Sept 2013. It looks like it was patched in this last round of updates.

I have a Virtual Machine running W7 pro 64bit that has not had the latest round of OS updates/patches applied yet. I'll install Skype and then the OS/IE updates and see if Skype still works.... back in a bit.
My System SpecsSystem Spec
14 Oct 2013   #17
aritra2116

Windows 10 Home 64-Bit
 
 

Sorry for double post again. Read the previous post first! Reinstalled them and to no avail, they still show the same errors.
My System SpecsSystem Spec
14 Oct 2013   #18
UsernameIssues

W7 Pro SP1 64bit
 
 

I did see that you had re-installed them... I just wanted to make sure that Skype did not barf after the latest OS/IE update/patch. Skype seems fine - so much for that theory.

Certain applications will not work...-skype1.png

Certain applications will not work...-skype2.png

All that I can suggest at this point is more types of scans for infections like I mentioned earlier.


My System SpecsSystem Spec
14 Oct 2013   #19
aritra2116

Windows 10 Home 64-Bit
 
 

Skype version is the same as you specified. The culprit is still mshtml.dll.

Curious to know if other applications will stop working due to mshtml.dll, I opened Windows Help & Support and the same thing happened (it crashed due to the same reason)
My System SpecsSystem Spec
14 Oct 2013   #20
aritra2116

Windows 10 Home 64-Bit
 
 

Thank you very much to all of you who have helped! I uninstalled that update and after two restarts, the applications started to work! Thank you very much.
My System SpecsSystem Spec
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 Certain applications will not work...




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