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Windows 7: Flash Player 11 not working

07 Dec 2013   #1
MariaKika

Windows 7 Home Premium SP1 64bit
 
 
Flash Player 11 not working

Hi! I'm having a problem with Flash Player. Everytime a game or a vídeo needs it to work I get a message saying I have to download the latest version. But I already have it! This happens mostly on Facebook apps and vídeos. And it´s not a Facebook problem because I logged in on another PC and it works just fine. Can you help me with this?


My System SpecsSystem Spec
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07 Dec 2013   #2
Computer0304

Windows 7 Professional 32-bit/Windows 8 64-bit/Win7 Pro64-bit
 
 

Check your flash version to make sure you have the latest: Find version
If your version is not 11.9.900.152 you need to update flash.
My System SpecsSystem Spec
07 Dec 2013   #3
MariaKika

Windows 7 Home Premium SP1 64bit
 
 

The thing is I already have the latest version... Of course it was the first thing I did when I started getting theses messages, downloading it.
My System SpecsSystem Spec
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07 Dec 2013   #4
Computer0304

Windows 7 Professional 32-bit/Windows 8 64-bit/Win7 Pro64-bit
 
 

Try uninstalling it completely and install it again.
My System SpecsSystem Spec
07 Dec 2013   #5
MariaKika

Windows 7 Home Premium SP1 64bit
 
 

Had already done that too...

It's pointlesss!
My System SpecsSystem Spec
08 Dec 2013   #6
A Guy

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

Try using compatibility view at Facebook. Facebook has had all kinds of flash issues with IE11

Internet Explorer Compatibility View - Turn On or Off

If no help, your best bet is to go back to IE10 until MS fixes all the issues IE11 has. This is for IE10, but the procedure is the same. See Option Three in the tutorial

Internet Explorer 10 - Install or Uninstall in Windows 7

A Guy
My System SpecsSystem Spec
08 Dec 2013   #7
UsernameIssues

W7 Pro SP1 64bit
 
 

I've been lucky, videos on Facebook in IE11 64bit play fine with FlashUtil64_11_9_900_152_ActiveX.exe

I've not tested any Facebook games.
My System SpecsSystem Spec
08 Dec 2013   #8
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
Some things to try

Did you uninstall flash player fully using the removal tool before rebooting in order to flush the system cache? If this is not the case - try full removal then reboot and only then reinstall flash player.

The removal tool and insrtuctions: http://helpx.adobe.com/flash-player/...r-windows.html

You need to follow all steps listed 1-4 to ensure full removal.

Another possibility is that IE11 security setting are wrong. The easiest way to fix this is to start IE then choose Tools> Options> Advanced> Reset. Then re-enable any add ons that you still need to use (Tools> Manage add ons). You need to display the menu bar to see these options. To display the menu bar right click on the blank area next to any open tab

Alternatively instead of resetting IE:

Choose Tools> Options> Internet Options> Security> Custom Level

Scroll down the list then check that anything related to Active X content is set to the default settings:
My System SpecsSystem Spec
09 Dec 2013   #9
MariaKika

Windows 7 Home Premium SP1 64bit
 
 
It worked!

Thanks Callender. I used your recomendations and reseted IE security settings. and it worked! I can now watch vídeos and all in Fcabeook and all other sites!
You're the best!
Thanks a bunch!
My System SpecsSystem Spec
09 Dec 2013   #10
A Guy

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

Good work Callender

A Guy
My System SpecsSystem Spec
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 Flash Player 11 not working




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