Razer Synapse not working, multiple issues or errors

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  1. Posts : 110
    Windws 7 ultimate 64bit
       #1

    Razer Synapse not working, multiple issues or errors


    Ive done so much trying to get synapse to work!

    1. Wipe of all .netframwork and reinstalled
    2. COnstantly Reinstalling synapse with admin rights
    3. Uninstalling via device manager
    4. Download the latest synapse (v1.16.06)
    5.shuffling the USB ports at the back

    Its very unpredictable, Sometimes it wont launch at all or throw a 16bit error (attached).

    It picks up the hardware at times but when i do get synapse to open it says "Please connect a 2.0 device" etc etc.

    Hardeware:

    Death adder mouse
    Death stalker keyboard
    Attached Thumbnails Attached Thumbnails Razer Synapse not working, multiple issues or errors-jj.png  
      My Computer


  2. Posts : 10,485
    W7 Pro SP1 64bit
       #2

    Your system specs show that you have Windws 7 ultimate 32bit.

    Maybe the error is wrong, but it seems to be telling us that you are attempting to install a 16bit app onto a 64bit OS. A 64bit OS will not run a 16bit app.

    You mentioned that you installed v1.16.06 and yet it seems to be updating to v2.20.28.
      My Computer


  3. Posts : 110
    Windws 7 ultimate 64bit
    Thread Starter
       #3

    Ah sorry, my specs on my signature is out of date.

    1.16.06 is the installation file version apparently, v2.20.28 is the program version.
      My Computer


  4. Posts : 10,485
    W7 Pro SP1 64bit
       #4

    You should give up on installing this 16bit app on a 64bit operating system.
      My Computer


  5. Posts : 110
    Windws 7 ultimate 64bit
    Thread Starter
       #5

    I assure you it isnt a 16bit app! View it on this link...

    Razer Synapse 2.0 (PC) - Cloud-based configurator and manager for Razer devices


    Its working on a different pc which uses razer peripherals..
      My Computer


  6. Posts : 1,442
    Windows 7 Professional 64bit
       #6

    I had this software at one point and could never get it to work correctly. I think the issue is with Synapse itself.
      My Computer


  7. Posts : 110
    Windws 7 ultimate 64bit
    Thread Starter
       #7

    I see...

    So how can i reduce the DPI/sensitivity of the razer mouse? its very unusable at the momment...
      My Computer


  8. Posts : 10,485
    W7 Pro SP1 64bit
       #8

    renren said:
    I assure you it isnt a 16bit app! View it on this link...

    Razer Synapse 2.0 (PC) - Cloud-based configurator and manager for Razer devices


    Its working on a different pc which uses razer peripherals..
    Yep - you are correct. I don't know how you are getting that 16bit error.

    I was able to install it inside a 64bit virtual machine without issue. I never saw a folder named Downloads as shown in the path in that 16bit error. Did you tell the app to update? Maybe the update file is 16bit.
      My Computer


  9. Posts : 110
    Windws 7 ultimate 64bit
    Thread Starter
       #9

    Thanks, ill work it out with razer support!

    for now i found mouse in CP to edit sensitivty
      My Computer


  10. Posts : 10,485
    W7 Pro SP1 64bit
       #10

    You are welcome.

    I don't think that I was of much help :-(
    ... but I learned stuff

    If you find a solution and you have the time...
    ...please consider posting the solution here.
      My Computer


 
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