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Windows 7: Razer Synapse not working, multiple issues or errors

26 Dec 2013   #1
renren

Windws 7 ultimate 64bit
 
 
Razer Synapse not working, multiple issues or errors

Ive done so much trying to get synapse to work!

1. Wipe of all .netframwork and reinstalled
2. COnstantly Reinstalling synapse with admin rights
3. Uninstalling via device manager
4. Download the latest synapse (v1.16.06)
5.shuffling the USB ports at the back

Its very unpredictable, Sometimes it wont launch at all or throw a 16bit error (attached).

It picks up the hardware at times but when i do get synapse to open it says "Please connect a 2.0 device" etc etc.

Hardeware:

Death adder mouse
Death stalker keyboard




Attached Images
Razer Synapse not working, multiple issues or errors-jj.png 
My System SpecsSystem Spec
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26 Dec 2013   #2
UsernameIssues

W7 Pro SP1 64bit
 
 

Your system specs show that you have Windws 7 ultimate 32bit.

Maybe the error is wrong, but it seems to be telling us that you are attempting to install a 16bit app onto a 64bit OS. A 64bit OS will not run a 16bit app.

You mentioned that you installed v1.16.06 and yet it seems to be updating to v2.20.28.
My System SpecsSystem Spec
27 Dec 2013   #3
renren

Windws 7 ultimate 64bit
 
 

Ah sorry, my specs on my signature is out of date.

1.16.06 is the installation file version apparently, v2.20.28 is the program version.
My System SpecsSystem Spec
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27 Dec 2013   #4
UsernameIssues

W7 Pro SP1 64bit
 
 

You should give up on installing this 16bit app on a 64bit operating system.
My System SpecsSystem Spec
27 Dec 2013   #5
renren

Windws 7 ultimate 64bit
 
 

I assure you it isnt a 16bit app! View it on this link...

Razer Synapse 2.0 (PC) - Cloud-based configurator and manager for Razer devices


Its working on a different pc which uses razer peripherals..
My System SpecsSystem Spec
27 Dec 2013   #6
HAVOC

Windows 7 Professional 64bit
 
 

I had this software at one point and could never get it to work correctly. I think the issue is with Synapse itself.
My System SpecsSystem Spec
27 Dec 2013   #7
renren

Windws 7 ultimate 64bit
 
 

I see...

So how can i reduce the DPI/sensitivity of the razer mouse? its very unusable at the momment...
My System SpecsSystem Spec
27 Dec 2013   #8
UsernameIssues

W7 Pro SP1 64bit
 
 

Quote   Quote: Originally Posted by renren View Post
I assure you it isnt a 16bit app! View it on this link...

Razer Synapse 2.0 (PC) - Cloud-based configurator and manager for Razer devices


Its working on a different pc which uses razer peripherals..
Yep - you are correct. I don't know how you are getting that 16bit error.

I was able to install it inside a 64bit virtual machine without issue. I never saw a folder named Downloads as shown in the path in that 16bit error. Did you tell the app to update? Maybe the update file is 16bit.
My System SpecsSystem Spec
28 Dec 2013   #9
renren

Windws 7 ultimate 64bit
 
 

Thanks, ill work it out with razer support!

for now i found mouse in CP to edit sensitivty
My System SpecsSystem Spec
28 Dec 2013   #10
UsernameIssues

W7 Pro SP1 64bit
 
 

You are welcome.

I don't think that I was of much help :-(
... but I learned stuff :-)

If you find a solution and you have the time...
...please consider posting the solution here.
My System SpecsSystem Spec
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