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Windows 7: Program keeps crashing

31 Dec 2013   #1
Atpugkp

W7 Pro x64
 
 
Program keeps crashing

After installing the software (DxOOptics), it does not run but gives the following event info. I have no idea what to do next, could someone suggest what to do next.

EventType=APPCRASH
ReportIdentifier=7b0aaf8b-727c-11e3-9d83-002713736eba
IntegratorReportIdentifier=7b0aaf8a-727c-11e3-9d83-002713736eba
WOW64=1
Response.BucketId=3868362239
Response.BucketTable=1
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=DxOOpticsPro.exe
Sig[1].Name=Application Version
Sig[1].Value=6.6.0.0
Sig[2].Name=Application Timestamp
Sig[2].Value=4df9cca5
Sig[3].Name=Fault Module Name
Sig[3].Value=KERNELBASE.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=6.1.7601.18229
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=51fb1116
Sig[6].Name=Exception Code
Sig[6].Value=e0434352
Sig[7].Name=Exception Offset
Sig[7].Value=0000c41f
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7601.2.1.0.256.48
DynamicSig[25].Value=0a9e372d3b4ad19135b953a78882e789
UI[2]=C:\Program Files (x86)\DxO Labs\DxO Optics Pro v6\DxOOpticsPro.exe
UI[3]=DxO Optics Pro has stopped working
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=DxO Optics Pro
AppPath=C:\Program Files (x86)\DxO Labs\DxO Optics Pro v6\DxOOpticsPro.exe


My System SpecsSystem Spec
.
31 Dec 2013   #2
UsernameIssues

W7 Pro SP1 64bit
 
 

Welcome to the Seven Forums.

I was able to download DxOOptics from here:
http://www.dxo.com/intl/photography/...onfirmation-en

It installed onto W7 pro 64bit without issue. It also opened without issue.

Does your computer have all of the latest patches applied?

Please tell us the results of this scan:
SFC /SCANNOW Command - System File Checker

What anti-virus app are you using?
My System SpecsSystem Spec
01 Jan 2014   #3
Atpugkp

W7 Pro x64
 
 

Thanks in advance for helping me out.
The DxOOptics installation file is ok as it would install fine in another computer.
I have a duel boot system (W7 Pro with W8.1) and am installing the software in W7 partition. All windows updates are installed.
Ran sfc /scannow (admin account) several times and keep having results that says some files need to be updated but could not be updated. Have a scan result in long CBS.log file. Don't know what to do next in a duel boot system.
I use MS Security Essential anti-virus.
My System SpecsSystem Spec
.

01 Jan 2014   #4
UsernameIssues

W7 Pro SP1 64bit
 
 

Please follow these steps:
Windows Update Posting Instructions

You might not need the System Update Readiness Tool, but it won't hurt to run it. It might appear to freeze and it might take hours... just let it work.
My System SpecsSystem Spec
01 Jan 2014   #5
Atpugkp

W7 Pro x64
 
 

I ran the SUR Tool and then sfc /scannow.

Got the following:

Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 22.0
2014-01-01 10:27
Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
Checking Package Watchlist
Checking Component Watchlist
Checking Packages
Checking Component Store
(f) CSI Manifest Failed Catalog Check 0x00000000 winsxs\Manifests\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.21022.8_none_bcb86ed6ac711f91.manifest x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.21022.8_none_bcb86ed6ac711f91
Summary:
Seconds executed: 464
Found 1 errors
CSI Manifest Failed Catalog Check Total count: 1
Unavailable repair files:
winsxs\manifests\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.21022.8_none_bcb86ed6ac711f91.manifest


Have attached the CBS.zip from sfc scan.
My System SpecsSystem Spec
01 Jan 2014   #6
UsernameIssues

W7 Pro SP1 64bit
 
 

Thanks for the zipped file. I've asked another forum member to stop by and take a look.
My System SpecsSystem Spec
01 Jan 2014   #7
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

In addition to the CheckSUR problem, there's one error (or two, depending on how you count it) in the SFC scan...
Code:
Info                  CSI    00000317 [SR] Repairing 1 components
 Line 8598: 2014-01-01 11:02:35, Info                  CSI    00000318 [SR] Beginning Verify and Repair transaction
 Line 8601: 2014-01-01 11:02:35, Info                  CSI    0000031a [SR] Cannot repair member file [l:36{18}]"Amd64\CNB7UMCA.ICM" of prnca00g.inf, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 8604: 2014-01-01 11:02:35, Info                  CSI    0000031c [SR] Cannot repair member file [l:36{18}]"Amd64\CNB7UMAA.ICM" of prnca00g.inf, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 8607: 2014-01-01 11:02:35, Info                  CSI    0000031e [SR] Cannot repair member file [l:36{18}]"Amd64\CNB7UMCA.ICM" of prnca00g.inf, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 8608: 2014-01-01 11:02:35, Info                  CSI    0000031f [SR] This component was referenced by [l:186{93}]"Microsoft-Windows-Printer-Drivers-Package~31bf3856ad364e35~amd64~~6.1.7601.17514.INF_prnca00g"
 Line 8611: 2014-01-01 11:02:35, Info                  CSI    00000321 [SR] Cannot repair member file [l:36{18}]"Amd64\CNB7UMAA.ICM" of prnca00g.inf, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 8612: 2014-01-01 11:02:35, Info                  CSI    00000322 [SR] This component was referenced by [l:186{93}]"Microsoft-Windows-Printer-Drivers-Package~31bf3856ad364e35~amd64~~6.1.7601.17514.INF_prnca00g"
 Line 8617: 2014-01-01 11:02:35, Info                  CSI    00000324 [SR] Repair complete
I'll post a fix for each in a few minutes.
My System SpecsSystem Spec
01 Jan 2014   #8
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Fix #1 - the SFC


I've uploaded a file - apkaa.zip - to my SkyDrive at Noel's SkyDrive
Please download and save it.

Right-click on the saved file and select Extract all...
Change the target to C:\ and click on Extract
Close all windows (it would be a good idea to print these instructions!)
Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.

Pick the option to use a Command Prompt
At the prompt type
DIR C:\apkaa
hit the enter key - if you get a 'Not Found' error try
DIR D:\apkaa
or
DIR E:\apkaa


The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...

XCOPY <drive>:\apkaa <drive>:\windows\winsxs /y /i /s /v /h

(e.g.XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )

run the command (it should take almost no time)and when the prompt returns, type
EXIT
and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

Now run SFC /SCANNOW in an Elevated Command Prompt
then reboot and upload the new CBS.log file to your reply


the other fix follows shortly

My System SpecsSystem Spec
01 Jan 2014   #9
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Fix #2 - for CheckSUR...


I've uploaded a file - apkab.zip - to my SkyDrive at Noel's SkyDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder apkab in the same place.
Open this folder - there should be one folder inside it (Manifests)

Copy the content of the manifests folder (.manifest files) into this folder:

C:\Windows\Temp\CheckSur\Winsxs\Manifests

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
My System SpecsSystem Spec
01 Jan 2014   #10
Atpugkp

W7 Pro x64
 
 

Thank you for your efforts so far. I have downloaded the zips.

As I said earlier I have a duel boot system (Windows 7 Pro with W8.1) and when I try tapping F8 as soon as the machine starts to get into the Advanced Boot Menu, the machine boots to W8.1 every time. Even when I tried to go into the advanced options in W8.1 log on screen the machine started normally. No "Repair My Computer" option any where. Could you suggest something I should be doing?
My System SpecsSystem Spec
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