New
#1
Problem Uninstalling Programs
Hey everyone,
I am unable to install some programs on my computer. When I go to uninstall programs published by Cyber-Link or HP, an InstallShield Wizard pops up and it says "Preparing to install." When it is done loading the window closes and after a very long wait, another window pops up saying:
PowerDirector (The program I'm trying to uninstall) was detected on your system. Please uninstall first. Do you want to uninstall PowerDirector now?
I click yes then the window closes. After another very long wait another window appears with the following message:
Error!! The product definitation file lost.
I immediately noticed that "Definition" is spelt wrong so I thought it must be a virus. I ran a full scan with both Malwarebytes and Microsoft Security Essentials but they didn't find anything. I have no idea what to do. Can someone please help me. Thanks.