|26 Oct 2009||#1|
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Webroot desktop firewall won't uninstall.
I upgraded from Vista home premium to Windows 7 home premium without much of a hitch, except for one exception.
I had trouble with a couple of Webroot products. I got a message, that my firewall was turned off and needed to be turned on. I had both Webroot Spysweeper and Desktop firewall running. I tried to uninstall the desktop firewall and was told the program only would work on Windows XP and Vista and it would not allow me to uninstall it. I know that I can't run two firewalls at the same time as they may conflict.
I also had trouble with the Spysweeper. I had version 5.5 and Windows 7 would allow me to uninstall it. I managed to get the most up to date Spysweeper 6.1 and it managed to install and remove the old 5.5 without a problem.
When updating from Vista to 7, I was never told to uninstall the Webroot products during the installation process. I was told to uninstall two other programs during the upgrade and I did that, but never was told to remove the Webroot products.
Any help will be appreciated.
|My System Specs|
|24 Nov 2009||#6|
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I fixed it. Download Webroot Internet Essentials, TRIAL version. As part of the install, it removes the old version. When it's fully installed, DO NOT RE-BOOT. Just tell Windows you will re-boot later. Then without launching, go to the Control Panel and uninstall the trial version. Once that last step is finished, re-boot and you won't find Webroot on your system.
Of course, if you are in love with Webroot, you can re-boot and launch when it asks the first time.
Caveat: You must ensure Windows firewall and any other antivirus program is not operating before installing the trial version but you don't usually have to uninstall those.
|My System Specs|
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