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Windows 7: Roxio Media Manager (MM) crashes in odd, older version of ntdll.dll

07 Mar 2014   #1

Windows 7 Ultimate x64
Roxio Media Manager (MM) crashes in odd, older version of ntdll.dll

My system: HP Pavilion dv7t-6100 CTO Win 7 x64 Ultimate dual switchable graphics. Twin 750GB hard drives.

Previously (before upgrading this product) Roxio Creator 2011 Special Edition worked. I use video capture (USB 2861 device) and Roxio MM (version 13) primarily When the 2861 device failed I upgraded to Roxio NXT Pro and later got an NXT Pro 2 from their Tech Support per the below discussion.

I scanned, repaired, reinstalled -- all the usual suspects. Nothing changes. MM14 and then MM15 continued same random crashing pattern. Crashes are "program has stopped working" and random and unpredictable but mostly when updating its list of video files or icons, which is very slow; or jumping to a different drive or folder. Sometimes immediately on launch, other times after several minutes.

I have two Win 7 Ultimate installs one each on my two internal internal HDDs. One is my working system, the other much sparser, close to fresh reinstall. Dual boot via EasyBCD works fine.

The peculiar thing I have noticed is that before ~October 19 , 2013 the version number on my ntdll.dll appears to have been 6.1.7601.22436. After that date it appears to have reverted back to 18247 as part of some kind of update (a dozen or two other system files around the same time changeD also). I have not been able to isolate the suspect from ~two dozen Windows Updates around that same time frame.

I first suspect was that an MSE Update installed this older version of ntdll. Just a hunch, because I used to use NIS for my AV and Creator 2011 MM13 was fine. Now its MM13 also crashes (even with it re-installed on my sparse system). This I traced to around the time I switched to MSE to simplify my investigation. Ha! Good intentions gone awry?

I've scanned both system installs w Malwarebytes, mbar, sfc, MSE, everything comes back clean. Rest of the system, all programs are fine. Video capture still works as always.

I was curious if a reversion like this with ntdll.dll is even possible (a) via Windows Update; (b) an unrelated 3rd party product, say something from Adobe or Java updating.

I've checked several DLL fix-it sites and have downloaded a more recent version of ntdll.dll (not quite 22436 which I still have, I guess, in \winsxs\), but I am somewhat in the dark about a manual installation since the system32 and sysWOW64 versions of ntdll.dll appear different, and other interrelated dependencies. E.g., Do I do both? The Roxio MM crashes are always through the sysWOW64 one. Also the there is the ownership of this DLL by Trusted Installer to deal with.

In updating my sparse install disk of Windows 7, I had a huge amount of difficulty with getting Windows Update to auto-install the 100+ updates since this system has been mostly static since the May 2012 Windows re-install. I had to resort to doing them in small chunks of 6-12 at a time and it took hours and still had many failures and re-dos. I think I am finally updated there except for this apparent ntdll.dll anomaly.

In cleaning my regular working system I lost my Windows Update History but can still see them in Control Panel --> Programs and Features.

Two $25 paid support tickets hasn't been much motivation for further Roxio support; perhaps because I am doing all of the work

Any comments or insights or suggestions would be greatly appreciated.

Thanks in advance,

My System SpecsSystem Spec


 Roxio Media Manager (MM) crashes in odd, older version of ntdll.dll

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