Windows 7, iTunes and iPhone

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  1. brewerma
    Posts : 11
    Vista 64
       New #1

    Windows 7, iTunes and iPhone


    Big suprise after backing up iPhone and attempt to restore.
    iTunes 64-bit could not restore properly and I lost a generation of backups
    Backup in iTunes64 in Vista
    Any other experiences?
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  3. zigzag3143
    Posts : 28,845
    Win 8 Release candidate 8400
       New #2

    brewerma said:
    Big suprise after backing up iPhone and attempt to restore.
    iTunes 64-bit could not restore properly and I lost a generation of backups
    Backup in iTunes64 in Vista
    Any other experiences?

    sure where would you like to start. itunes 9.01 crashes in abt 1/3 of users. uninstalling doesnt work. re-installing doesnt help. Only thing that seems to help is to re-install older version of itunes. 9.01 also has problems sync'ing.

    Ken
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  4. Adrian
    Posts : 1,419
    Windows 7 7600 1 X64
       New #3

    brewerma said:
    Big suprise after backing up iPhone and attempt to restore.
    iTunes 64-bit could not restore properly and I lost a generation of backups
    Backup in iTunes64 in Vista
    Any other experiences?
    Welcome to Windows 7 Brewerma,
    Please state the nature of your issue with ITunes.
    Is this an install issue?
    A sync issue?
    Did you back up your ITunes Library?
    Provide us with more information so that we provide you with adequate support.
    Regards,
    Adrian
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  6. brewerma
    Posts : 11
    Vista 64
    Thread Starter
       New #4

    Adrian.....
    I want iTunes to work..
    Backed up iPhone on iTunes 9.0.1.8 64 bit on Windows 7
    Backed up iPhone on iTunes 9.0.1.8 64 bit on Vista
    Win7 restore did not work; hung and locked iPhoner to be restored
    Vista restore worked
    No problem with other mainstream apps on Win7, only iTunes
    I want Win7 iTunes to work..
    Any suggestions...
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  7. Adrian
    Posts : 1,419
    Windows 7 7600 1 X64
       New #5

    brewerma said:
    Adrian.....
    I want iTunes to work..
    Backed up iPhone on iTunes 9.0.1.8 64 bit on Windows 7
    Backed up iPhone on iTunes 9.0.1.8 64 bit on Vista
    Win7 restore did not work; hung and locked iPhoner to be restored
    Vista restore worked
    No problem with other mainstream apps on Win7, only iTunes
    I want Win7 iTunes to work..
    Any suggestions...
    Hello Brewerma, I do empathise with you, believe me when I say there have been an exceptional amount of users who are having serious issues.
    I along with more senior and experienced members will help to resolve your issue. First things first:
    1. What was the outcome of your ITunes Install?
    2. Is the IPhone recognised by your computer "MY COMPUTER"
    3. Do you hear the connection when you dock/connect your IPhone?
    4. Are you capable of making screen shots?
    I'm uploading some images that you can see what we are looking to confirm, I'm mainly interested in seeing if ITunes installed the mobile device driver, and if ITunes installed and is running the proper services.
    So we have some work ahead of us

    Regards,
    Adrian
    Attached Thumbnails Attached Thumbnails Windows 7, iTunes and iPhone-apple.jpg   Windows 7, iTunes and iPhone-apple_driver.jpg   Windows 7, iTunes and iPhone-device_mgr.jpg   Windows 7, iTunes and iPhone-mobil.jpg   Windows 7, iTunes and iPhone-my_pc.jpg  

    Windows 7, iTunes and iPhone-ipod_service.jpg  
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  8. brewerma
    Posts : 11
    Vista 64
    Thread Starter
       New #6

    iTunes installs Win7x64; Does not work


    I was gaining confidence in Apple with the iPhone and iTunes synch.
    Quickly losing ground with their inability to provide software that works
    Recent version 9.1.0.25 does not work on Vistax64 or Win7x64
    i.e. Can not synch the apps

    Any success stories out there?
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  10. sygnus21
    Posts : 7,683
    Windows 10 Pro
       New #7

    Hi brewerma,

    I've used/using the 9.1 driver under Vista x64 without any problems. I see you have a 64-bit OS, did you download the 64-bit version of iTunes? Also 9.2 just came out try those, but again, make sure you grab the 64-bit version. I'm using them now on Windows 7 Ultimate x64 without issue.

    Good luck.

    Edit - I don't have an iPhone, just an iPod classic, so...
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  11. Adrian
    Posts : 1,419
    Windows 7 7600 1 X64
       New #8

    brewerma said:
    I was gaining confidence in Apple with the iPhone and iTunes synch.
    Quickly losing ground with their inability to provide software that works
    Recent version 9.1.0.25 does not work on Vistax64 or Win7x64
    i.e. Can not synch the apps

    Any success stories out there?
    Hello there, you started another thread earlier to which I gave a detailed response.
    Follow the attached link for resolution of your issue: Windows 7, iTunes and iPhone
    Last edited by Adrian; 01 Nov 2009 at 07:49. Reason: Follow attached linkup.
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  12. brewerma
    Posts : 11
    Vista 64
    Thread Starter
       New #9

    Adrian.
    I read all the screens you sent. All the services and USB connections etc seems to be functioning. Problem is in the software handing 150 applications which hangs up.
    I fell back to Vista in the same iTunes 9.0.2 release which now appears to work. Windows 7 just hangs up; perhaps iTunes does not keep the computer operating and Win7 goes to sleep?
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  13. Adrian
    Posts : 1,419
    Windows 7 7600 1 X64
       New #10

    brewerma said:
    I was gaining confidence in Apple with the iPhone and iTunes synch.
    Quickly losing ground with their inability to provide software that works
    Recent version 9.1.0.25 does not work on Vistax64 or Win7x64
    i.e. Can not synch the apps

    Any success stories out there?
    Clarify for me, apps don't synch. They either install, or update!
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