What could suddenly cause these 3 similar programs from loading?

kuurt · 05 Apr 2014

I can't figure out how to check for bios updates. I tried to get help on how to do that on the computerhope help chat room, but people keeping telling me that the bios would have nothing to do with these programs not loading. And thus nobody wants to show me how to check for bios updates.

I tried system restore a couple more times - still fails to restore.

I was told to try a Windows 7 Repair, but that process looks complicated as hell to me.

Is there anything else I could do? What could possibly affect 3 different programs, causing them not to load up? I don't understand that. No virus, no maleware, system files are fine when I do the sfc/scannow command. I have deleted files from my temp folders recently, but people say that is safe.

The only thing I can figure is that it has to be the recent Windows updates.

A Guy · 06 Apr 2014

Welcome to Seven Forums kuurt. You are able to connect to the internet otherwise? All browsers work OK? I had to look to see what these viewers are for, they all connect to the same server? The same source? When you say they "won't load up", specifically what happens? Any errors?

See if you can ping the site address

Start> In search box type cmd.exe> When the command prompt opens type

ping secondlife.com (or whatever the address is you connect to)

Enter

Does the ping succeed?

Try connecting in Safe Mode with Networking

Safe Mode

If you can connect there, try a Clean Start and see if there is a conflict

Troubleshoot Application Conflicts by Performing a Clean Startup

A Guy

NoelDP · 06 Apr 2014

I have seen such -0022 problems caused by hard drive problems -

Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

At the Command prompt, type
CHKDSK C: /R
and hit the Enter key.

You will be told that the drive is locked,
and the CHKDSK will run at he next boot - hit the Y key, and then reboot.
The chkdsk will take a few hours depending on the size of the drive, so be patient!
After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) - then run the SFC.

kuurt · 06 Apr 2014

No, I don't think these 3 viewers would all connect to the same source or server, because Second Life and Inworldz are two different things. I don't know what the addresses would even been to ping them. I do know that other people's viewers are working fine though.

I was starting to wonder this morning if the problem could be hard drive related. When I logged on it showed the DVD drive as the master, but I wasn't seeing the hard drive listed. Again, Windows 7 did not want to load up. But, eventually it did. I noticed these message in the event viewer:

The driver detected a controller error on \Device\Ide\IdePort4.

{Registry Hive Recovered} Registry hive (file): '\SystemRoot\System32\Config\SOFTWARE' was corrupted and it has been recovered. Some data might have been lost.

Then I tried the sfc/scannow thing after I got on, and this time it did find some problems, and said it couldn't repair all of them, but the affects would take place after I restarted. I also told the computer to do a disk check the next time it boots up. I haven't restarted the computer yet because I'm afraid Windows 7 might not start back up next time. I want to make sure I got all my files backed up first.

I'm still not sure if this would be the hard drive, or the windows updates, or even if this problem with Windows 7 not wanting to load up is related to the other problem of the 3 programs not loading. I assume they are since they're happening around the same time. My hard drive isn't that old though.

NoelDP · 06 Apr 2014

Did you run CHKDSK?
I really think it's essential at this point.

kuurt · 06 Apr 2014

Not yet, trying to get all my data backed up first, just in case windows doesn't load back up after I do the chkdsk. I am also trying to figure out the difference is between doing a repair install and what a system repair disk would do.

NoelDP · 06 Apr 2014

It looks to me as if WU is attempting to use an outdated set of files for this update.

Code:

2014-03-23 08:38:03:563 2160 1b28 Agent   * Updates to install = 1
2014-03-23 08:38:03:563 2160 1b28 Agent   *   Title = Update for Skype for Windows desktop 6.11 (KB2876229)
2014-03-23 08:38:03:563 2160 1b28 Agent   *   UpdateId = {34461FC1-BEFA-4BDD-AF38-E846235B8286}.201
2014-03-23 08:38:03:563 2160 1b28 Agent   *     Bundles 1 updates:
2014-03-23 08:38:03:563 2160 1b28 Agent   *       {EB5A2D9E-60E5-475A-8C4B-240A9BA0F60B}.201
2014-03-23 08:38:10:963 2160 1b28 DnldMgr WARNING: Preparing update for install, updateId = {EB5A2D9E-60E5-475A-8C4B-240A9BA0F60B}.201 (using payload from revision 200).
2014-03-23 08:38:11:113 5716 16ac Misc ===========  Logging initialized (build: 7.6.7600.256, tz: -0000)  ===========
2014-03-23 08:38:11:113 5716 16ac Misc   = Process: C:\Windows\system32\wuauclt.exe
2014-03-23 08:38:11:113 5716 16ac Misc   = Module: C:\Windows\system32\wuaueng.dll
2014-03-23 08:38:11:113 5716 16ac Handler :::::::::::::
2014-03-23 08:38:11:113 5716 16ac Handler :: START ::  Handler: Command Line Install
2014-03-23 08:38:11:113 5716 16ac Handler :::::::::
2014-03-23 08:38:11:113 5716 16ac Handler   : Updates to install = 1
2014-03-23 08:38:15:143 5716 16ac Handler   : WARNING: Command line install completed. Return code = 0x00000666, Result = Failed, Reboot required = false
2014-03-23 08:38:15:143 5716 16ac Handler   : WARNING: Exit code = 0x8024200B
2014-03-23 08:38:15:143 5716 16ac Handler :::::::::
2014-03-23 08:38:15:143 5716 16ac Handler ::  END  ::  Handler: Command Line Install

I would suggest downloading the offline installer from Download Skype for Windows, enjoy video calls with Facebook friends and running that - it should get around this.

kuurt · 06 Apr 2014

I'm confused. Where did that come from? Are you getting me mixed up with someone else, I didn't upload that?

I did the chkdsk thing. I don't know if it found or fixed anything because after it scanned I found it on the log in screen. It never told me the results of the scan. After logging back on I did the sfc/scannow again. It found a problem, something was corrupted, and it said it could not fix all of the problems. But, I restarted the computer so that what it did fix would take effect.

I have no idea what any of this means, do you? Like what exactly is my problem here?

kuurt · 06 Apr 2014

I think this must be important. This is in the log file from the sfc/scannow:

Cannot repair member file [l:18{9}]"tcpip.sys"
Cannot repair member file [l:24{12}]"FWPKCLNT.SYS"

A Guy · 06 Apr 2014

Have you made any manual TCP/IP settings? If not, try this, no harm if no help

Start> In search box type cmd> Right click on cmd.exe in results above and choose Run as administrator> When the command prompt opens, type (or C&P)

netsh int ip reset

Enter

Restart PC and see if any change.

Did you have a virus recently? Anything that could explain 2 system files being corrupted? A Guy