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Windows 7: What could suddenly cause these 3 similar programs from loading?


04 Apr 2014   #1

Windows 7 64 bit
 
 
What could suddenly cause these 3 similar programs from loading?

I tried to load up Inworldz Beta Wednesday and it would not load up. It has been working fine the days before. Windows 7 tried to look for a solution, but didn't find one.

So, I uninstalled Inworldz Beta and tried reinstalling it. Problem persisted, still wouldn't load up. I tried downloading an alternative viewer - Imprudence. But, after installation, it refuse to load up also. So, then I thought to try my Second Life Viewer and it wouldn't load up either.

All of these programs are similar, but I don't know what could be effecting all of them and causing them not to load up. The only changing to my computer since Tuesday, that I can see, has been windows automatic updates.

This morning (Friday, 4/4) when I booted up my computer Windows 7 didn't want to load up. I had to try a couple of times before it loaded up. I have to assume this issue is some how related to the other.

I tried system restore several times, but each time it fails and gives me this error message: 0xc0000022.

In addition to system restore, I have also tried sfc/scannow , and chkdsk. Didn't seem to find anything. I have also ran avast antivirus and malwarebites.

Anyone have any idea what could be going on here, or what I can do about this? I am clueless. My best guess is that the latest Windows updates did something to cause these issues.


My System SpecsSystem Spec
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04 Apr 2014   #2

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64
 
 

Whilst you haven't described having a BSOD, this will still be able to generate the files needed to see if we can isolate the problem.

1. Download the DM Log Collector application to your desktop by clicking the link below

DM Log Collector.exe

2. Run it by double-clicking the icon on your desktop, and follow the prompts.
3. Locate the .ZIP file created on your desktop, and upload it here in your next reply.

My System SpecsSystem Spec
04 Apr 2014   #3

Windows 7 64 bit
 
 

Ok, I tried to attach it, let me know if it didn't upload. It also but another folder on my desktop called SFdebugfiles for some reason. I guess you don't need that since the folder says it's empty.


Attached Files
File Type: zip DAVID-PC-Fri_04_04_2014_205839_73.zip (1.93 MB, 3 views)
My System SpecsSystem Spec
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04 Apr 2014   #4

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64
 
 

The only thing that is immediately obvious to me is a very outdated BIOS. It pre-dates Windows 7 by 2 years. Are there updates for it?

Code:
BIOS Version/Date Phoenix Technologies, LTD ASUS M2N SLI ACPI BIOS Revision 0201, 9/7/2007
My System SpecsSystem Spec
04 Apr 2014   #5

Windows 7 64 bit
 
 

I didn't realize that was something you had to update. Could the bios cause an issue like this? I was thinking it must have been the virus I quarantined before all this happened. Or Windows updates caused an issue. I never heard of the bios causing programs not to work properly.


Btw, when you checked my computer, did that thing check my RAM too?
My System SpecsSystem Spec
04 Apr 2014   #6

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64
 
 

It may not be, its just something that stands out. Check to see what updates are available and list the changes here to see if its worth pursuing.

What malware were you infected with?
My System SpecsSystem Spec
04 Apr 2014   #7

Windows 7 64 bit
 
 

Malewarebits didn't find anything, but avast antivirus did right before this problem started.

Ok, here's what it tells me about the virus in avast. Btw, I noticed that there have been other such viruses over the last few months that it caught in that very same location. The virus has been quarantined though.


Attached Thumbnails
What could suddenly cause these 3 similar programs from loading?-virus.jpg  
My System SpecsSystem Spec
04 Apr 2014   #8

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64
 
 

Update your version of Java, then see if the programs work.
My System SpecsSystem Spec
04 Apr 2014   #9

Windows 7 64 bit
 
 

It said that I already had java, but I reinstalled it anyway. And check it to make sure it was working. But, the programs still won't load up.

I haven't figured out how to update my bios. My brother had this computer built so it's not like a brand name computer. Would I get the bios update from the motherboard manufacturer's website?
My System SpecsSystem Spec
04 Apr 2014   #10

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64
 
 

Yes, but don't install it straight away....first look through all the release notes for each update to determine what functionality has been added.
My System SpecsSystem Spec
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 What could suddenly cause these 3 similar programs from loading?




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